360 VN Turiassú by Housi

Second time we have stayed here. Amazing roof top views of São Paulo. Location is great too walkable to shopping mall, stadium and more.

I had to change units 3 times. The first apartment had drunk and drugged people, so I asked to move to another building at 11 pm. When I got there, they gave me a room number and password. I went in and there were people living there, and all of this with 3 heavy suitcases. I called them, it was already midnight, I was given another room, they gave me a password and number. I went in and there was one person living there. I had to go down again. It was already 1 am. I called them and then they gave me another apartment and there was no one in it. During my stay in this apartment there were about 5 cockroaches and many bugs, the shower didn't work properly. I paid for my stay on the 29th and only entered the apartment on the 31st for personal reasons. When I asked if they could give me a refund or extend my stay, they simply hung up on me.

Terrible check in communication take like more than one hour to complete check in , and about one hour to get access to garage parking. The hotel worker in a front desk talking behind the customers not good things and left about the poor job his doing, I’m not happy with the front workers at all, but a good location to allianz parque

The apartment was not very clean: the shower area had mold and dirt in the tile and floor joints and around the shower valve. There was dust in the coffee machine. Very thin pillows. The apartment smelled of mold. The bed linen and blanket were clean and smelled nice. New and modern furniture.

The location and roof top views here amazing. The room was a bit small but ok for us. The bed sheets were smelly and dirty. A better explanation on how the housekeeping works would be great. I paid for cleaning when I booked it for 2 days I asked how housekeeping works and was told to call a number if I needed anything so I did call and they wanted to charge me for extra towels toilet paper and cleaning again, so I just said no because I already paid. I had to use dirty towels. Check in process was a bit delayed too they would never send me the apartment number or code to get into the building.