Coastaway - Acceptant les animaux - 3 min à pied de la plage

Had a great stay! Plenty of space for people and dogs and the house was a wonderful retreat with the perfect holiday feel. Loved the 2 outdoor areas - one for relaxing and the other to eat and watch the dogs and kids play. Close to shops that has a great selection of food and drink options. Would have liked to have stayed another day to sample more of the area.

Very hassle free stay and responsive agent to general questions.

Overall good

We rented this house to catch up with family who have been travelling around Australia. Great location close to the beach, shops, boat ramp, everything you need. Ample parking & lots of room for the kids to ride scooters/skateboards (& the skatepark is a quick walk away too). The pool table was a hit & communication leading up to & during the stay was great. Wish the beds were a bit more comfy & the lawn was mowed, but we still thoroughly enjoyed our time in Culburra beach & would stay again.

Awful experience, I cannot even begin to count all of the issues that my family and I went through. As we entered the property, my grandmother narrowly avoided stepping on broken glass that was scattered on the patio as well as on the paved side yard. The backyard was unrecognisable - covered in piles of dog poop as well as unkempt grass up to knee height that could easily be housing snakes and other hazards not safe for children. The backyard was also filled with unsightly garbage: piles of bricking material, an old defunct sink basin, and used plastics such as nicotine paraphernalia. The outdoor table setting was covered in bird poop that had soaked into the cloth chairs, ruining outside dining. We walked inside to discover that the majority of the house’s tile flooring was covered in sand, from a light dusting in some places to large piles in others. The sand was pervasive - we also found it all through the master bed (under the doona cover as well as top sheet) and in piles inside the washing machine and dryer. The “pool table” is barely functional with warped broken cues and a terrible playing surface. Another lie is the promise of air conditioning - the ENTIRE large house only had ONE tiny wall-mounted air conditioning unit in an isolated room at the front of the property and the rest of the house was insufferably hot for our group even though we used all the fans available to us. The place is wildly overpriced for what it is worth and it was disgraceful for them to charge such a ridiculous fee and then fail to clean the property sufficiently or supply it with the agreed upon amount of linen (5 beds missing sheets). Our group then spent multiple hours of our family holiday trying to contact the property management who assured that someone would be around that day to address the issue and we waited yet no one came until the NEXT evening after being forced to call again the next morning. When we attempted to share these concerns with management over email they refused to provide any partial refund and instead attempted to coerce our group into not writing a review in exchange for them refunding a laughable $180 linen fee. This is disgraceful business practice and we rightly stated that we would have no part of that dishonest attempt at silencing our group after our nightmare experience. \u2028Do NOT under any circumstances book a property with Professional Holiday Homes - their customer service is abysmal and they are far from trustworthy.