WoodSpring Suites Dearborn Detroit

Yup

Hotel muito confortável e organizado. Tudo muito novo e bem conservado. Quarto silencioso pois as ruas ao redor sao pouco movimentadas. Fica ao lado de um shopping bem grande que é possível ir a pé. O serviço de quarto estava previsto para um dia, mas não foi feito.

Loud and poorly managed property

Booked this hotel for a last minute emergency. It was around 8pm, well after check in time. It accepted my booking and took the money from my account immediately. Upon arrival at the hotel, there was a sign on the door that read, "we are booked for the night. I apologize for the inconvenience." There was no staff available to speak with. I tried calling the location and no one answered the phone. Let me add there were not a lot of cars in the parking lot. I tried getting a refund from Hotels.com and after several attempts of trying to contact the property, I was told a refund was not possible and the cancellation policy would apply. However, how was I supposed to follow the cancellation policy if I booked same day. As a result, I had to dispute the charges with my credit card company and was left scrambling to find a new hotel for the night with my two year old daughter. They should not have accepted the booking if they were full for the night.

I cancelled my stay due to a emergency, i’ll see you guys soon!