WoodSpring Suites Detroit Sterling Heights

When I first arrived and was all checked in I started my laundry, as I organized my things I went back to the laundry and noticed my clothing was being washed I was confused but I figured someone made a mistake. Later I returned to the laundry and saw my that my clothing had been washed, dried and left on the folding table, I didn't trust this so I threw my clothing back into the wash but I noticed some of my items were missing, I noticed that all of my personal items were missing every single piece so I reported this to the desk clerk and asked her to run the cameras bc some time ago someone washed my clothing (at a different site) on accident and I wanted make sure there wasn't anything nefarious going on, so this desk clerk checked the cameras immediately and we found this guy made a mistake washing my laundry instead of his own, but this time at this site in Sterling Heights was different. The dest clerk said she would have to wait until Monday when the manager arrives. I was so upset that I called corporate as I was on the phone with corporate someone walks into my room, (It was the housekeeper)no knock no announcement at all. I reported it and the desk clerk informed me that this housekeeper has done this to 4 other guest. Monday when the manager Paul arrived he didn't seem to know anything about my issues he defended the housekeeper than told me he couldn't check the cameras at this time he will call me on Tues. needless to say he never did. NEVER AGAIN

room was clean- was not told about a deposit that was required, it was not posted at check in or on any website, staff waived it when I checked in

The rooms were decently clean. The bathroom walls could use a scrub. The entire hotel smelled like weed the entire stay. I really wish they enforced the no smoking rule. It was the first smell in the morning when we woke up to.

really everything is perfect. Staff parking even the place.

Didn't like mobile kiosk, there was trash in the hallways. Needed pillows. There was no one available the entire stay.