Hotel Termales del Ruiz

My stay at Termales del Ruiz was a memorable experience, thanks largely to the beauty of the place and the exceptional service provided by our waiter, Ray. He was attentive, warm, and genuinely committed to making our visit special. His professionalism stood out and truly elevated our stay. However, the experience at the front desk was disappointing. The girls at reception offered no welcome, no smile, and no sense of hospitality, which created an unfriendly first impression. For such a remarkable destination, the check-in experience should set a much more positive tone. On a brighter note, the Presidential Room exceeded expectations. The amenities were excellent—comfortable, well-maintained, and thoughtfully prepared. Combined with the breathtaking natural scenery and tranquil atmosphere of the hotel, the overall setting is truly remarkable. With improved front-desk service, Termales del Ruiz could offer a consistently outstanding experience. Thanks again to Ray for making our stay so pleasant.

Wonderful experience!! 10 out of 10!!

Wow cant wait to return

They should have more ways of transportation

If I remember correctly, we got the 2nd cheapest option (or the 1st cheapest option)... the room was very small, but it was enough for our needs. The only issue was that everything was easily heard from the hallway (I think we got 1st floor, Rm. 106 or 109), from the room to the outside and viceversa. No big deal for us, but it would have been better if the room was more sound proof. The staff was superb! The surrounding area, not to mention the road getting here, was unbelievably beautiful. Well worth the trip.