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The Opus Westchester, Autograph Collection

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The Opus Westchester, Autograph Collection - Image 1

The Opus Westchester, Autograph Collection - Rom

The Opus Westchester, Autograph Collection - Rom

The Opus Westchester, Autograph Collection - Resepsjon

The Opus Westchester, Autograph Collection - Basseng

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From

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Om denne eiendommen

Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Benytt deg av rekreasjonsfasiliteter som et innendørsbasseng, et dampbad og et døgnåpent treningssenter. Dette hotellet tilbyr også w...

Fasiliteter

Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Benytt deg av rekreasjonsfasiliteter som et innendørsbasseng, et dampbad og et døgnåpent treningssenter. Dette hotellet tilbyr også wi-fi (inkludert), bryllupstjenester og TV i fellesområdet.

Fasiliteter for forretningsreisende

Gjester har tilgang til blant annet et døgnåpent forretningssenter, hurtigutsjekking og renseri-/vaskeritjenester. Dette hotellet tilbyr 6 møtelokaler for ulike typer møter og eventer.

Servering

Spis deg god og mett på portugisiske retter på Kanopi, en av dette hotellets 3 restauranter. Rund av dagen med noe å drikke i baren/loungen. Ferdiglaget frokost serveres fra kl. 06.30 til kl. 10.00 på hverdagene og fra kl. 07.00 til kl. 13.00 i helgene, mot et tillegg.

Rom

Føl deg som hjemme i et av de 146 gjesterommene, som har kjøleskap og Flatskjerm-TV. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med parabol-TV. Rommene har privat bad med separat badekar og dusj, toalettartikler (inkludert) og hårføner. Rommet har telefon, samt safe og skrivebord.

Beliggenhet

Velger du The Opus Westchester, Autograph Collection som overnattingssted i White Plains, er det bare en 2 minutters kjøretur til Westchester samfunnssenter og 9 minutter til Lyndhurst Mansion. Dette hotellet i luksuriøs stil ligger 0,6 mi (0,9 km) unna Pace University Law School og 0,8 mi (1,2 km) unna Westchester kjøpesenter.

Hva finnes i nærheten

Pace University Law School(0.6 miles)
White Plains Hospital Center(0.6 miles)
Westchester kjøpesenter(0.7 miles)
Westchester samfunnssenter(0.7 miles)
Bowlero White Plains(0.9 miles)
Manhattanville høyskole(1.3 miles)
Greenburgh Public Library(2.7 miles)
Purchase College(2.8 miles)
Cudner-Hyatt House Complex(3.9 miles)
Captain Lawrence Brewing Company(4.2 miles)
Neuberger kunstmuseum(4.3 miles)
Performing Arts Center at Purchase College(4.7 miles)
New York medisinske høyskole(5.1 miles)
Westchester Medical Center(5.6 miles)
Capitol teater(6.1 miles)
White Plains, New York (HPN-Westchester County)(7.6 miles)
LaGuardia flyplass (LGA)(29.5 miles)
Teterboro, NJ (TEB)(37.5 miles)
John F. Kennedy internasjonale flyplass (JFK)(33.8 miles)

Parkering
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Betjent parkering

Beliggenhet

3 Renaissance Square, White Plains, New York, USA

Pace University Law School (0.6 miles)

White Plains Hospital Center (0.6 miles)

Westchester kjøpesenter (0.7 miles)

Westchester samfunnssenter (0.7 miles)

Bowlero White Plains (0.9 miles)

Manhattanville høyskole (1.3 miles)

Mer stedsinformasjon

Romalternativer

6

Rom – deluxe, 2 queensize-senger (Hearing Accessible)

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom – premier, 2 queensize-senger

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom – deluxe, 1 kingsize-seng (Mobility Accessible, Tub)

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 3

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom – deluxe, 2 queensize-senger (Mobility Accessible, Roll-In Shower)

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom – deluxe, 1 kingsize-seng (Hearing Accessible)

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 3

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom – deluxe, 2 queensize-senger (Mobility/Hearing Access, Roll-In Shwr)

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

7

Rom – deluxe, 2 queensize-senger

Romdetaljer

2 Store Dobbeltsenger

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

5

Suite – executive, 1 soverom

Romdetaljer

1 Ekstra Stor Dobbeltseng

og

1 Sovesofa

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Suite, 1 soverom

Romdetaljer

1 Ekstra Stor Dobbeltseng

og

1 Sovesofa

Sover 4

Klimaanlegg

Wi-Fi (gratis)

Separat stue

6

Rom – deluxe, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 3

Klimaanlegg

Wi-Fi (gratis)

Separat stue

7

Rom – premier, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 3

Klimaanlegg

Wi-Fi (gratis)

Separat stue

Gjesteomtaler av The Opus Westchester, Autograph Collection

8.3

Veldig bra

basert på 579 verifiserte omtaler

Hvem bor her?

Business

26%

Par

34%

Familie

27%

Grupper

7%

Alene

3%

Hva gjestene synes

KI-generert oppsummering basert på nylige gjesteomtaler

På The Opus Westchester, Autograph Collection, roser reisende konsekvent de romslige, moderne rommene og den praktiske beliggenheten med gangavstand til det som skjer, mens tilbakemeldingene på service og fasiliteter er blandede. Positive opplevelser med ansatte veies opp av forsinkelser, mangler og sporadiske vedlikeholdsproblemer.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

Hva gjestene synes

På The Opus Westchester, Autograph Collection, roser reisende konsekvent de romslige, moderne rommene og den praktiske beliggenheten med gangavstand til det som skjer, mens tilbakemeldingene på service og fasiliteter er blandede. Positive opplevelser med ansatte veies opp av forsinkelser, mangler og sporadiske vedlikeholdsproblemer.

Tilbakemeldingene på mat og drikke er svært blandede, hvor noen skryter av måltider på rommet og Red Horse restaurant, mens andre rapporterer om dårlig kvalitet, treg service, manglende bestillinger og uventede kostnader. Fasilitetene får varierte reaksjoner: spaet får sterk ros, men temperaturen eller klorinnholdet i bassenget, sporadiske varmeutfall og parkeringsavgifter er tilbakevendende klager. Generelt kan du forvente en stilig og komfortabel base med styrker i romkvaliteten.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Fasiliteter

Spaet får ofte skryt; bassenget får blandede tilbakemeldinger om temperatur, klorinnhold og strømbrudd, og parkeringsservice er praktisk, men dyrt for noen.

Relaterte gjesteomtaler

8

Tenisha

15. aug. 2023

·

Overnattet 1 natt

The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.

The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.

10

Christina

11. juni 2023

·

Overnattet 1 natt

Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!

Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!

10

Lashawn

6. mai 2024

·

Overnattet 1 natt

Outstanding service from the front desk team and Daniel in spa gives the best facial. Im back in less than two months. The red horse restaurant food is delicious and the staff is great. Must have the bacon its the best bacon ive ever had. Lol

Outstanding service from the front desk team and Daniel in spa gives the best facial. Im back in less than two months. The red horse restaurant food is delicious and the staff is great. Must have the bacon its the best bacon ive ever had. Lol

8

Gokhan

26. mars 2025

·

Overnattet 1 natt

The hotel fee is higher than other hotels. There is also a high nightly parking fee. I made a reservation including breakfast, but I still paid for breakfast.

The hotel fee is higher than other hotels. There is also a high nightly parking fee. I made a reservation including breakfast, but I still paid for breakfast.

10

Alison

15. jan. 2024

·

Overnattet 2 netter

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.

6

Allison

22. feb. 2025

·

Overnattet 1 natt

I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.

I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.

10

Simone

21. juli 2025

·

Overnattet 1 natt

Although I stayed for 1 night, I wish my stay was a little longer. This hotel exceeds my expectations. I had a wonderful time and stay. The spa was so beautiful and amazing. I would definitely recommend this hotel.

Although I stayed for 1 night, I wish my stay was a little longer. This hotel exceeds my expectations. I had a wonderful time and stay. The spa was so beautiful and amazing. I would definitely recommend this hotel.

10

R

12. mars 2023

·

Overnattet 1 natt

Windows open! Squeaky clean! Great pool. Real staff

Windows open! Squeaky clean! Great pool. Real staff

10

Joanna

22. sep. 2024

·

Overnattet 1 natt

Great location clean spacious room. Comfortable bed

Great location clean spacious room. Comfortable bed

6

Somer

29. apr. 2024

·

Overnattet 1 natt

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Renhold

Rommene beskrives ofte som svært rene og godt vedlikeholdt. Noen gjester påpekte vedlikeholdsproblemer i fellesområder og sporadiske vedlikeholdsproblemer på rommene.

Relaterte gjesteomtaler

10

Luvion

21. sep. 2025

·

Overnattet 2 netter

Clean and modern

Clean and modern

4

Henry

9. mai 2023

·

This hotel is centrally located in White Plains. A few points to keep in mind. If you are planning on venturing out during the evening hours, keep in mind that two homeless shelters are located close to Post Rd and Mamaroneck Rd where most restaurants and bars are located. Cops are constantly there every night. The hotel is a Marriott hotel that is located by the Ritz Carlton and with this in mind one would think that the hotel would be exceptional or even excellent. It is not. The common area floors are not cleaned daily. Food and liquid spills were present, the exact stains, for all four days of our stay. The handle to operate the shower was broken and we had to fit it into place each time we took a shower. The base boards in our room had green tape holding it into place. Stay elsewhere.

This hotel is centrally located in White Plains. A few points to keep in mind. If you are planning on venturing out during the evening hours, keep in mind that two homeless shelters are located close to Post Rd and Mamaroneck Rd where most restaurants and bars are located. Cops are constantly there every night. The hotel is a Marriott hotel that is located by the Ritz Carlton and with this in mind one would think that the hotel would be exceptional or even excellent. It is not. The common area floors are not cleaned daily. Food and liquid spills were present, the exact stains, for all four days of our stay. The handle to operate the shower was broken and we had to fit it into place each time we took a shower. The base boards in our room had green tape holding it into place. Stay elsewhere.

10

chapman

8. des. 2024

·

Overnattet 1 natt

The place was clean and comfortable.

The place was clean and comfortable.

10

R

12. mars 2023

·

Overnattet 1 natt

Windows open! Squeaky clean! Great pool. Real staff

Windows open! Squeaky clean! Great pool. Real staff

8

Charles F

3. jan. 2023

·

Overnattet 19 359 netter

The hotel property is kept up very nicely. My room was very clean and the bed comfortably. I think there should be ice machines on each floor.

The hotel property is kept up very nicely. My room was very clean and the bed comfortably. I think there should be ice machines on each floor.

10

Israt

4. mars 2024

·

Overnattet 1 natt

Spacious and modern. Very clean and peaceful.

Spacious and modern. Very clean and peaceful.

10

Johnny

13. mars 2023

·

Overnattet 5 netter

Very clean and excellent service from staff.

Very clean and excellent service from staff.

10

Joanna

22. sep. 2024

·

Overnattet 1 natt

Great location clean spacious room. Comfortable bed

Great location clean spacious room. Comfortable bed

8

Dudmire

3. sep. 2023

·

Overnattet 1 natt

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

8

kathy

29. juni 2025

·

Overnattet 3 netter

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Rom

Rommene er romslige og moderne med svært komfortable senger, og noen har utsikt over sentrum. Noen gjester nevnte støy, eldre sengetøy eller problemer med temperaturkontrollen.

Relaterte gjesteomtaler

6

James

20. aug. 2023

·

Overnattet 1 natt

It is certainly not a five star property which explains its lacking the Ritz name any more. Aesthetically the rooms and hallways are very cold as was the bedroom's temperature. There is little to recommend unless you are attending an event at the hotel.

It is certainly not a five star property which explains its lacking the Ritz name any more. Aesthetically the rooms and hallways are very cold as was the bedroom's temperature. There is little to recommend unless you are attending an event at the hotel.

10

Joseph

28. apr. 2024

·

Overnattet 1 natt

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all

10

emmanuel

2. sep. 2024

·

Overnattet 1 natt

Opus is an excellent place to stay. The rooms and bedding are inviting. I'm happy I chose this hotel on my visit to New York.

Opus is an excellent place to stay. The rooms and bedding are inviting. I'm happy I chose this hotel on my visit to New York.

10

Melissa

14. mars 2025

·

Overnattet 1 natt

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

4

Natasha

5. nov. 2025

·

Overnattet 1 natt

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

10

Amy

13. okt. 2024

·

Overnattet 1 natt

super nice beds and super clean property with great food options

super nice beds and super clean property with great food options

10

Joanna

22. sep. 2024

·

Overnattet 1 natt

Great location clean spacious room. Comfortable bed

Great location clean spacious room. Comfortable bed

6

Linda

5. okt. 2025

·

Overnattet 1 natt

There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice Room and pleasant staff

There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice Room and pleasant staff

8

Dudmire

3. sep. 2023

·

Overnattet 1 natt

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

10

Karen

19. okt. 2024

·

Overnattet 2 netter

The rooms were large and comfortable.

The rooms were large and comfortable.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Service

Mange beskriver personalet som vennlig og oppmerksomt, men tilbakevendende klager inkluderer treg eller forsinket innsjekking, faktureringsfeil, dårlig oppfølging og noen uprofesjonelle interaksjoner med resepsjonen eller parkeringspersonalet. Feil med romservice og treg service i restauranten ble også nevnt.

Relaterte gjesteomtaler

10

Joaquin

4. aug. 2024

·

Overnattet 3 netter

Great property and outstanding service.

Great property and outstanding service.

6

Annie

28. apr. 2024

·

Overnattet 2 netter

I ordered an Amazon package that was delivered to the property and marked as received by reception. They told me they would check the cameras and call me back. They never did. My expensive shoe order was conveniently misplaced and no one bothered. I am a business travel with an office in White Plains. I will never return due to what is either dishonesty or lack of follow through.

I ordered an Amazon package that was delivered to the property and marked as received by reception. They told me they would check the cameras and call me back. They never did. My expensive shoe order was conveniently misplaced and no one bothered. I am a business travel with an office in White Plains. I will never return due to what is either dishonesty or lack of follow through.

6

Damara

20. juli 2024

·

Overnattet 1 natt

When we checked in weren't able to actually get to our room because we weren’t in the system. So we went to dinner and waited it out

When we checked in weren't able to actually get to our room because we weren’t in the system. So we went to dinner and waited it out

10

luise

13. aug. 2024

·

Overnattet 2 netter

all around great staff, property service.

all around great staff, property service.

6

amanda

6. mai 2024

·

Overnattet 1 natt

We paid for the executive suite and check in should have been at 3pm and we had to wait 2 hours for our room to be ready..when you pay that price for a hotel room it should be ready by check in. It made us late for our plans that evening as we were celebrating our anniversary. So slightly disappointed.

We paid for the executive suite and check in should have been at 3pm and we had to wait 2 hours for our room to be ready..when you pay that price for a hotel room it should be ready by check in. It made us late for our plans that evening as we were celebrating our anniversary. So slightly disappointed.

4

Natasha

5. nov. 2025

·

Overnattet 1 natt

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

6

Linda

5. okt. 2025

·

Overnattet 1 natt

There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice Room and pleasant staff

There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice Room and pleasant staff

2

Mario

3. sep. 2023

·

Overnattet 1 natt

We called the day before coming and was told getting a room around 2 should be no problem. Arrived at 1:20. Didn’t get a room until 4:45. We were late for our nephew’s wedding. We probably won’t return.

We called the day before coming and was told getting a room around 2 should be no problem. Arrived at 1:20. Didn’t get a room until 4:45. We were late for our nephew’s wedding. We probably won’t return.

6

Miguel

23. apr. 2025

·

Overnattet 1 natt

The staff in the front desk charge me twice in my credit card , and also the charge a supposedly a 40 USD FEE , but they charge me 540 USD. I have to call them and fix the problem, but if you don’t call they just keep the money.

The staff in the front desk charge me twice in my credit card , and also the charge a supposedly a 40 USD FEE , but they charge me 540 USD. I have to call them and fix the problem, but if you don’t call they just keep the money.

6

Somer

29. apr. 2024

·

Overnattet 1 natt

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

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Beliggenhet

Sentralt beliggende i White Plains med enkel gangavstand til restauranter, butikker og Metro-North stasjon. Praktisk for bybesøk og lokale aktiviteter.

Relaterte gjesteomtaler

10

Christina

11. juni 2023

·

Overnattet 1 natt

Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!

Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!

8

Yanelsi

14. juni 2024

·

Overnattet 3 netter

Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.

Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.

10

Joseph

28. apr. 2024

·

Overnattet 1 natt

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all

10

Sharon

7. sep. 2025

·

Overnattet 3 netter

Beautiful hotel. Great location.

Beautiful hotel. Great location.

10

Alison

15. jan. 2024

·

Overnattet 2 netter

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.

10

Marc

5. aug. 2024

·

Overnattet 2 netter

10/10 would come back again. Our room was spacious and clean. Lots of restaurants nearby and activities to do. Valet service was great and staff was personable and laidback. I can tell they still have The Ritz-Carlton hospitality ethics which is why the stay was so great!

10/10 would come back again. Our room was spacious and clean. Lots of restaurants nearby and activities to do. Valet service was great and staff was personable and laidback. I can tell they still have The Ritz-Carlton hospitality ethics which is why the stay was so great!

10

Melissa

14. mars 2025

·

Overnattet 1 natt

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

8

Antoniette

13. jan. 2024

·

Overnattet 1 natt

Central located, nice size room and excellent room service breakfast.

Central located, nice size room and excellent room service breakfast.

10

Joanna

22. sep. 2024

·

Overnattet 1 natt

Great location clean spacious room. Comfortable bed

Great location clean spacious room. Comfortable bed

8

Dudmire

3. sep. 2023

·

Overnattet 1 natt

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

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Servering

Kvaliteten på maten varierer fra utmerket romservice og måltider i Red Horse til dårlige eller uspiselig retter, med treg eller feilaktig service rapportert. Flere gjester påpekte også tilleggsgebyrer og problemer med fakturering av frokost.

Relaterte gjesteomtaler

8

Tenisha

15. aug. 2023

·

Overnattet 1 natt

The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.

The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.

8

Yanelsi

14. juni 2024

·

Overnattet 3 netter

Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.

Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.

6

Allison

22. feb. 2025

·

Overnattet 1 natt

I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.

I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.

10

Bernard

17. mai 2023

·

Overnattet 1 natt

Elegant well maintained property, nice aroma in room and satisfying personal care products. Outstanding food: tasty and thoughtfully prepared.

Elegant well maintained property, nice aroma in room and satisfying personal care products. Outstanding food: tasty and thoughtfully prepared.

10

Melissa

14. mars 2025

·

Overnattet 1 natt

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

4

Natasha

5. nov. 2025

·

Overnattet 1 natt

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

6

David

20. des. 2023

·

Overnattet 1 natt

Each staff member was excellent, obviously well trained which speaks well of management. The former Ritz-Carlton facilities are lovely. In contrast, the food at dinner was virtually inedible (4 dishes with two dining) and the wine (by the glass) undrinkable with a heavy, unpleasant metallic aftertaste. Breakfast fare little better.

Each staff member was excellent, obviously well trained which speaks well of management. The former Ritz-Carlton facilities are lovely. In contrast, the food at dinner was virtually inedible (4 dishes with two dining) and the wine (by the glass) undrinkable with a heavy, unpleasant metallic aftertaste. Breakfast fare little better.

8

Antoniette

13. jan. 2024

·

Overnattet 1 natt

Central located, nice size room and excellent room service breakfast.

Central located, nice size room and excellent room service breakfast.

10

Ricardo

16. feb. 2025

·

Overnattet 1 natt

Staff was great. Enjoyed the in room dining. Also appreciate th access to restaurant

Staff was great. Enjoyed the in room dining. Also appreciate th access to restaurant

6

Somer

29. apr. 2024

·

Overnattet 1 natt

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

10

ODell

21. juli 2026

·

Overnattet 2 netter

Beautiful establishment. Great customer service from valet to doorman to customer service to cleaning staff. Professional atmosphere, gym was clean. Restaurant called Red Horse had excellent drinks and food. Across the street is a mall and Multiple stores and restaurants in the area. Great experience!

Beautiful establishment. Great customer service from valet to doorman to customer service to cleaning staff. Professional atmosphere, gym was clean. Restaurant called Red Horse had excellent drinks and food. Across the street is a mall and Multiple stores and restaurants in the area. Great experience!

10

Abraham

22. juni 2026

·

Overnattet 1 natt

Highly recommend. Clean and awesome staff!!

Highly recommend. Clean and awesome staff!!

10

Donnett

15. juni 2026

·

Overnattet 1 natt

Clean room

Clean room

4

Cecil

25. mai 2026

·

Overnattet 1 natt

Breakfast was good, and the surrounding area was great. There were stains on the couches from unidentified bodily fluids, the tub didn’t work and there was poop on the ground next to the toilet. Unclean and gross, and the air conditioning made a loud knocking noise that woke us up every half hour. Also the ice machine didn’t work on our floor. They gave us some money towards breakfast for the inconvenience but I wouldn’t recommend anyone stays here

Breakfast was good, and the surrounding area was great. There were stains on the couches from unidentified bodily fluids, the tub didn’t work and there was poop on the ground next to the toilet. Unclean and gross, and the air conditioning made a loud knocking noise that woke us up every half hour. Also the ice machine didn’t work on our floor. They gave us some money towards breakfast for the inconvenience but I wouldn’t recommend anyone stays here

10

Andrea

23. mai 2026

·

Overnattet 1 natt

So luxurious and clean! Wish I was there on vacation and not just for work.

So luxurious and clean! Wish I was there on vacation and not just for work.

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