Hill River Resort By West Western -Property of the Year 2024-25 - Central Heated & Air Cooled, Near Mall Road

Very bad service staff and cleaness

I booked this hotel through Expedia because it had a 4-star rating, excellent reviews, and showed a location just 0.44 km from Mall Road. Unfortunately, the experience was extremely disappointing and felt misleading. The overall cleanliness was unacceptable. Carpets in the room, reception, and hallways looked extremely dirty. The furniture fabric and cupboards were very dirty, baseboards were not clean, the floor had burn marks, and even the room phone had accumulated dust on it. The washroom had a strong drainage smell and the tiles were not properly cleaned. While the staff were friendly, the condition of the property is far from what anyone would expect from a 4-star hotel. The rating and reviews online do not reflect the actual condition of this place.

I had parked my car perfectly but some untrained person while re-parking it at night scratched and dented it which I came to know in the morning.

Hiden Gem of Manali just 10 minutes walking distance from Mall Road with ample space of Parking . When we arrived at hotel , really loved the vibe and the check in process is very smooth and we requested for the room upgradation and they upgrade our room and provide us room with balcony mountain view and we don't want roadside view so we decided to choose the backside room with balcony and I must say the room and the view from the balcony was impeccable and we enjoyed the peaceful mountain view from our balcony, the sitting from the balcony is so spacious so you can even enjoye your breakfast over there. And the room has great amenities like hairdryer , hot and cold ac, mini fridge, flat screen TV and geysers. For evening entertainment they have many things like Playing zone for kids as well as for adults , beautiful lawn and a great space for private party with great sound system, evening bonfire was a key feature 😀. The food was very delicious and must appreciate for their 24×7 open restaurant services.The staff were very courteous and helpful. Overall the stay was very comfortable and we really enjoyed our stay at Hill river Resort by West Western.. Will surely come again very soon....highly recommended if you are coming to manali

Our stay at Hill River Resort was excellent from start to finish. The property is located in a calm and scenic area of Manali, just a short distance from Mall Road. It’s peaceful yet convenient, which made it the perfect base for exploring the town. The room was clean, spacious, and well-furnished, with a comfortable bed and all the essentials provided. The balcony offered lovely views of the surrounding greenery, and everything in the room worked perfectly—from the climate control to the hot water. The food at the resort was consistently good throughout our stay. The restaurant served a nice variety of options, and every meal we tried was fresh and flavorful. Dining with a view made the experience even better. The staff were friendly, professional, and always ready to help. We felt well taken care of the entire time. Check-in and check-out were quick, and the team was attentive without being intrusive. The resort also had a few thoughtful extras like indoor games and open lounge areas, which added to the relaxed vibe of the place. Overall, Hill River Resort delivers great value for money. It’s a clean, well-managed property with a welcoming atmosphere, good food, and a beautiful setting. I would definitely recommend it to anyone visiting Manali—whether you're traveling as a couple, with family, or on your own.