Garden Route Hotel

A problem at check in which took 45mins to sort out as the hotel had not entered our names into the reservation. Lovely and quiet. Rooms very clean though a bit small. Buffet breakfast very good. Lovely friendky staff.

To our surprise, the property was Excellent! We didn't expect much, as this was a quick stop, on our way back to Port Elizabeth, from Cape Town. It was a perfect stop for an overnight stay. However, when we arrived, we were surprised to find out that there was a casino connected to the property and the place was fully guarded and protected. We felt 100% safe. The place appeared to have been built fairly recently. Bravo! The service as a bit spotty. The front desk individuals appeared a bit aloof, but the property was beautiful. Nice pool as well, which was right outside our windy and easy to get to. We will return, if in the area once again.

It was the worst experience being woken up by the sound of a jack hammer outside your window at 8am. To be told that the maintenance manager is not prepared to stop the contractor because they are being paid for the full day. My question was dis we not pay for our room as well? This sort of attitude should not be tolerated in a service delivery business and your customers comfort needs to be top priority. They should've contacted each guest in advance to inform that they will have construction equipment being operated over this period. But once again this was shown not to be important enough.

Had a great stay at the hotel for 9 nights while holidaying in Mossel Bay. Conveniently adjacent to Pinnacle Point Golf Club. Highly recommended.

All around great Hotel. I would highly recommend this exceptional small hotel to anyone!