We had a really nice 9-day stay here in late July 2023. My 6yo daughter and I stayed in one room, and my friend and her daughter in the other room. The apartment was very comfortable for the four of us and we were pleasantly surprised by how well-outfitted the kitchen was; we were able to easily prepare - and store leftovers from - a few simple meals during the week when we didn't feel like going out. Purified drinking water was also provided in the unit which was another nice surprise. Communication with Sergi prior to our arrival and with Alberto on-site was basically instantaneous and very easy; both were responsive and helpful. Our favorite aspect of the unit was the beautiful pool. It was a perfect place for our kiddos to swim and play and also a nice place for adults to dip and cool off. There is no "deep end" - the vast majority of the pool is shoulder-height for our kids. The only thing I didn't *love* about the unit was that the neighborhood it's in is very quiet and residential, which is very nice and felt safe and comfortable - but there wasn't a ton that was walkable in terms of restaurants or services. With small kids, the loaner bikes didn't really work for us, so we used our rental car a lot. So... that's not a complaint because I'm pretty sure if we came back to Tulum we'd make the exact same choice (trading the pool and other building amenities for walkability). Overall a wonderful stay! Would choose this unit again!
We had a really nice 9-day stay here in late July 2023. My 6yo daughter and I stayed in one room, and my friend and her daughter in the other room. The apartment was very comfortable for the four of us and we were pleasantly surprised by how well-outfitted the kitchen was; we were able to easily prepare - and store leftovers from - a few simple meals during the week when we didn't feel like going out. Purified drinking water was also provided in the unit which was another nice surprise. Communication with Sergi prior to our arrival and with Alberto on-site was basically instantaneous and very easy; both were responsive and helpful. Our favorite aspect of the unit was the beautiful pool. It was a perfect place for our kiddos to swim and play and also a nice place for adults to dip and cool off. There is no "deep end" - the vast majority of the pool is shoulder-height for our kids. The only thing I didn't *love* about the unit was that the neighborhood it's in is very quiet and residential, which is very nice and felt safe and comfortable - but there wasn't a ton that was walkable in terms of restaurants or services. With small kids, the loaner bikes didn't really work for us, so we used our rental car a lot. So... that's not a complaint because I'm pretty sure if we came back to Tulum we'd make the exact same choice (trading the pool and other building amenities for walkability). Overall a wonderful stay! Would choose this unit again!