Our experience at Splash Resort was absolutely awful. The A/C in our room did not work and never went below 77 degrees – we reported it multiple times, and each time we were told it would be fixed. It never was. We spoke directly with the manager, who promised we would be compensated at checkout for the inconvenience. That was a lie. No compensation, no follow-up. When we called back, she claimed she was “on the road” and would return our call once she got to the office. That never happened either. Now she’s completely ignoring our calls. So not only was the stay at Splash Resort uncomfortable and unacceptable, but the management is unprofessional and dishonest. Do yourself a favor and stay somewhere else. We were misled, dismissed, and flat-out lied to. This place is a joke, and we will never return.
Our experience at Splash Resort was absolutely awful. The A/C in our room did not work and never went below 77 degrees – we reported it multiple times, and each time we were told it would be fixed. It never was. We spoke directly with the manager, who promised we would be compensated at checkout for the inconvenience. That was a lie. No compensation, no follow-up. When we called back, she claimed she was “on the road” and would return our call once she got to the office. That never happened either. Now she’s completely ignoring our calls. So not only was the stay at Splash Resort uncomfortable and unacceptable, but the management is unprofessional and dishonest. Do yourself a favor and stay somewhere else. We were misled, dismissed, and flat-out lied to. This place is a joke, and we will never return.