Shores of Panama Beach Resort

When we first got there we had a little difficulty but the lady who i communicated with Lyn Burnette was absolutely amazing. I came from Illinois down to the beach with the kids and she made sure everything was in place for us. Our room was nice overlooking the pool and the beach. They had good food and drinks pool side and the security always made sure everyone was taken care of even more during spring break. Would come back to this resort.

Called customer service multiple times but no one responded. Dishwasher never worked , flooring was uneven and had dangerous metal clip coming out that hurt one of the kid One bathroom had water clogging issue

The room was poorly taken care of, with bugs and very dirty. The toilets had feces on them and the TV was not properly working, we it didn't work the entire time we were there. I went down and asked for assistance which never happened. The kitchen didn't have all the necessary items to cook etc. It had the bare items and was not accustom to someone staying longer than 2 days. The chairs were plastic lawn chairs in the living room. We had several others staying in the same building and their units were much nicer and had proper furniture and kitchen accessory's. I was not impressed at all and it made it worse that I tried to get some assistance and that did not happen. I was told I could check out. Terrible and Sad because the location and overall building is nice. I did note that the construction was going on but thats understandable. Nothing could be done could be done about the construction and that was fine, you couldn't hear it nor did it bother anyone.

They didn’t prepare the room. Every where was dirty. Some place has moldy. I took pictures. I called front dest before 5 pm but they answered my call.

Room was ok. We had to book last min due to a fire in the duplex attached to the one we were renting for our stay and having to shut off power. Nothing was listed online about some of the balconies being blocked off due to construction. Arrived and our balcony was blocked. Remotes to the tvs in the bedrooms didn’t work, Dishwasher not steady & was tippy and pulled out from the cabinet it was once screwed to, handle on sink in kitchen was not attached and fell off, fridge leaked water, only 2 forks in entire the condo, carpet ripped in the hall/living room. Top it all: Housekeeping came to our room at 10:30pm while we were sleeping. None of us heard the doorbell at first and when I finally did as I was approaching the door they unlocked the door with a code and opened it and almost came in until they saw my husband. They claimed to be looking for a jacket. Housekeeping was not in uniform at this time and was hard to identify if they actually worked for the resort. Called security and they told us to call the front desk in the AM and asked if they got their jacket…. There was no jacket in the room. I then called after hours management explained it and all they said was to follow up in the morning. I had to ask them to give us a new code. My children at this point were scared to sleep with a stranger opening our door. Manager apologized via text and gave us a late check out as an apology. All in all not the best stay but it got us through the rest of our vacation.