Lovely Lake Hartwell Retreat: Dock, Deck & Grill!

Place was more then we expected until a couple hours in with no A/C. Got there and the windows were open but never thought anything of it until it kept getting warmer n warmer. Cool outside so we opened the place back up because the A/C was blowing out at 79 degrees. Contact the owner and he knew they were open by some app he has or just plan spying on us, said the close all the doors and windows and it will cool off. Well we tried that will no avail. He supposedly called a company to come out, which I do not believe he did because the never showed the whole time we were there. We went out n bought fans to somewhat keep us cool. I called some local companies and 2 said they could come out in 2 hours 2 look but may not fix right away depending on parts so I know he was lying. So in the end they sided with the owner who claimed to have documentation showing the temperature was dropping in the house which he never stepped foot in the house. Sure a degree or 2 by us putting fans out. Pictures show several different occasions with pictures of a thermostat the the owner controls n has us locked out of. The upstair area which get the hottest was locked also n not working at all with a small a/c sitting on a table to use in the bedroom. VERY unpleasant. Extremely nice house except for the a/c problem and in the end offering a 20 percent discount. Owner stopped taking my calls

Besides a few things left for us to throw away, the overall cleanliness was good. It wasn’t until we stripped the beds that I was not happy with what I was sleeping on. There was an old foam pad that was all cut up and food on top of it. Not very good for guest to find when they are stripping their own bed. There were plenty of towels and washcloths. That was great. GPS took us through a hunt club off SC11. This included a creek to cross. You might want to note that on your site for future guest.

My family and I stayed here for the Clemson game. The home is beautiful and exactly what we were looking for, but there are a few things that need to be addressed. My family arrived to the home and the code to enter was not working. Management gave us a different code but the handle was locked as well. A key was needed; after an hour, management was able to get my family into the home. Then there were cleaning issues. There was toothpaste residue in the sinks; tissues, bottles, cups, and cans in some bedrooms form previous guests. Crumbs were also left under the dining room table. As we were leaving we stripped the beds to find stained pillows and linens. Some rooms are fine, but others need to get new pillows and linens. Other than these things we had a great stay and was impressed by the home.

We booked this house primarily for the lake access. However upon arrival, the dock was completely beached with grass growing beneath it. We had our boat with us expecting to utilize the dock, so this was a major inconvenience. We understand that the water level is out of the tenants control, however we wish we were aware of this before arrival.

When we arrived the temperature was 77 downstairs and the thermostat upstairs was off and locked. I called and was told the owner said the loft would be cooled by the unit downstairs. We found this not to be true; the temperature in the loft got up to 84 in the afternoons therefore this area was unusable for sleeping. After multiple message I was informed twice that the owner would call me, but he never did. The termostat down stairs continued to reset to 75 each day while we were out on the lake. I do not recommend renting this cabin during the summer.