GLOBALSTAY . Modern DT Condo. Balcony. Free Parking. Gym.

No running water Tedious check in process, required submitting government ID picture by email. Had to wait over 30 minutes to get access to building, comms back and forth with Global Stay by phone and email and kept being told to wait another 5 minutes. Finally the security guard at the front desk let us in. Furnished with IKEA furniture, not as pictured on site. No parking available despite how the unit was advertised. Feb 13th 2024, sent communication to Global Stay advising of no running water in shower, vanity and kitchen sink. Video attached. No warnings of water being shut off. Clearly failing to comply with Alberta Health's Minimum Housing and Health Standards. Asked for refund due to Global Stay breaching its obligation to me as a short-term tenant. March 9th 2024, Par, Manager of Global Stay Team, advised that "building management is obliged to provide all amenities that are in charge of theirs, such as parking availabilities, water supplements provided." March 10th, 2024 - I requested the contractual documents and policies that obligate the building management to be directly responsible to Global Stay’s short-term renters. March 21, 2024 - reply from Kristy, Manager Global Stay Team, "We consider this case closed as per last message by my colleague" April 2, 2024 requested again the contractual documents that obligate the building management to be responsible for issues encountered by Global Stay short-term tenants. No reply from Global Stay

The instructions provided for checkin that I punch in # at the apartment screen, then the provided code. There was no pound sign and I was suppose to ignore the invalid room prompt the screen was saying, then it worked. So I stood at the screen for 10 minutes clueless. The room was not as clean as desired. The room size and kitchen was great. Homeless people loitering around the liquor store on the main floor.

When we arrived at 5pm , as many others have noted, the door was locked with no way to get in. I called and the lady I spoke to insisted it should be open ( it was not) and really offered up no solutions for me. Thankfully someone let us in and we were able to get to the unit. I’m speaking with the security guard the door is always locked on weekends and after 5 as a result of the major problem with homelessness and drug addicts that sleep / hang around the front of the building. Once we got the unit it was filthy, floors were dirty, bathrooms were filthy, toilet was broken, linens were dirty. When I mentioned it to the global team they said they would not it ( so sleep in dirty linens I guess) after calling Expedia direct they were able to get Global to send a maintenance man who did a quick clean and fixed a few things- and I have heard nothing since. I travel to Calgary every month for business and this is by far the worst unit I have been in.

Location is brilliant. Easy to walk to stampede grounds and downtown area. Simple 7 minute drive to the zoo. Gorgeous view. The only down side is some of the homeless right outside the building. The view is stunning. Little wear and tear in the unit but very clean.

Communication and customer service was awful from the beggining. The amount of info and pictures they needed with unclear and misleading direction made it a long and frustrating online check in process. One bedroom had a smell that was almost unbearable. Along with the bedding and pillows. There was cleaning supplies left on the ground and we had to put away dishes that was left in the dishwasher. Lights and plugs throughout were not working. Only one elevator was working so it took 10 minutes just to get down to the lobby. But the views were amazing!

Property was fine, homeless seemed to be around the exterior of the property. Front area could use a good power wash!

excellent location for meetings at BMO, a 5 minutes walk. secured building and covered parking. staff was responsive, and door man was helpful. not a lot of restaurants in the area but 17th where everything is was about a 15 minute walk. would recommend is going to a flames game, rodeo etc.

The check in was horrible, I had to practically beg for the code to get in. Then the check out, you’re required to remove the garbage then bring the parking fob back up to the room once you’ve exited the garage. Not practical.

Nice little condo with a full kitchen an washer dryer. Leaving was a bit of a pain because I had to leave the keys and parkade fob in the room but I needed the fob to access the parkade. Had to move my car out of the parkade, park on the street, and go back into the condo to leave the keys and fob. But I would stay here again as it was nicely located and inexpensive and had everything I needed.

Paying the deposit, trying to get the instructions for parking access was a bit of a challenge.

Great views from the large windows. The property was very neat and tidy, would certainly recommend!

Everything was clean. Beds were really comfortable, quality and amount of pillows was great. Had all the towels we needed. Would stay here again.

The check-in experience was terrible: I had dead batterry after 24 hour journey from London and the property manager expected me to send a copy of my passport. There is no chek-in staff on site, they expect you to do everything by email. Arriving from a domestic flight would be all good - for international arrivals however that is a big challenge. With a drained battery I had to wait 20mins to charge my phone at the apartment lobby. In addition, the property is not cleaned properly. The bed and pillows smell. Nothing beats a proper international hotel stay.

The biggest downfall with this condo was, these three things. The first was gaining access. The second was cleanliness, and the third was the deposit. - You need a fob to get into the entrance of the building. Once you’re in the entrance you can put the code in to get the fob. Do you see the problem here you need the fob to get in to get the fob so we ended up waiting for a resident that would let us in so we could get access to the keypad so we could get access to the fob. So we could have access to the condo. It wasn’t straightforward or easy. It took probably a little over 45 minutes. We were just lucky we didn’t have at tight schedule. -when we got access to the condo we were happy with how everything looked. It was how it was described in the ad BUT when we went to bed there were crumbs in the sheets and we noticed the bed stunk like perfume on the pillows but not other places and the sheets definitely had perfume smell and cologne from previous occupants, the bed was not clean the sheets had crumbs in them! -the third problem we had was the deposit they take their sweet time getting you your deposit back. It would be nice if it was a keep your credit card on file and charge you if there’s problems, like most hotels, but it’s a charge deposit that they take well over a week to get back to you still waiting on getting my deposit back. We actually left the apartment cleaner then we got it so I will be really disappointed if we don’t get the full deposit back.

Great location and nice unit but cleaners did not do a thorough job as well as it should have been. Check in procedure very tedious

When we arrived at 5pm , as many others have noted, the door was locked with no way to get in. I called and the lady I spoke to insisted it should be open ( it was not) and really offered up no solutions for me. Thankfully someone let us in and we were able to get to the unit. I’m speaking with the security guard the door is always locked on weekends and after 5 as a result of the major problem with homelessness and drug addicts that sleep / hang around the front of the building. Once we got the unit it was filthy, floors were dirty, bathrooms were filthy, toilet was broken, linens were dirty. When I mentioned it to the global team they said they would not it ( so sleep in dirty linens I guess) after calling Expedia direct they were able to get Global to send a maintenance man who did a quick clean and fixed a few things- and I have heard nothing since. I travel to Calgary every month for business and this is by far the worst unit I have been in.

Forced to provide ID for all my guests. This is not necessary and very unsafe to have to send in various ID via email. Property was aware that we were arriving late however did not make us aware that we would not be able to access lobby. Therefore locked out at 1130 pm upon arrival. Apartment has stained carpet, broken kitchen faucet, no box spring (mattress basically on floor), broken ice dispenser, dirty drawers, dirty shower, broken deadlock. Bedroom extremely hot. Instructions for arrival were very confusing.

Location is brilliant. Easy to walk to stampede grounds and downtown area. Simple 7 minute drive to the zoo. Gorgeous view. The only down side is some of the homeless right outside the building. The view is stunning. Little wear and tear in the unit but very clean.

The pictures for this apartment are misleading. Its advertised as modern its far from that but as it was holiday week i had limited alternative options. Seems like they don't always do a good job cleaning between customers as the dryer still had stuff in it. Dishwasher was still loaded and one of the 2 sink basins had dried pasta under the sink strainer. Location was good and convenient. It has potential to be a good place just needs some TLC and higher standards for he money they charge.

Nice apartment, but unfortunately it lacked toilet paper when we first arrived (notified them and they brought). Also emailed the morning of stating there would be a showing in the apartment we were in, took a while to figure out how to cancel showing. Was tough to reach office - only one person working.

The suite was perfectly adequate, a clean decent size one bedroom apartment. However, the kitchen/eating area is very dark, needs more light. Instructions on how to adjust the thermostat would have been helpful as it was uncomfortably warm in the suite. Opening a window helped some but very noisy. Also, having your cleaning staff use unscented laundry detergent to wash bedding and linen would be a benefit to those people who are very fragrance sensitive. I would have thought that anyone renting out an apartment would do this as a matter of course. The building concierge was very helpful. All in all, a good place to stay for a few days. Oh and have someone adjust the very large clock on the wall (not everything automatically changes for DST).

Lots of lights in condo were burnt out

Great views from the large windows. The property was very neat and tidy, would certainly recommend!

View was beautiful, convenient location, beds were comfortable and easy access into building.

Great unit esp having attached washrooms to both bedrooms. Worked out great for two couples

Good city view

Forced to provide ID for all my guests. This is not necessary and very unsafe to have to send in various ID via email. Property was aware that we were arriving late however did not make us aware that we would not be able to access lobby. Therefore locked out at 1130 pm upon arrival. Apartment has stained carpet, broken kitchen faucet, no box spring (mattress basically on floor), broken ice dispenser, dirty drawers, dirty shower, broken deadlock. Bedroom extremely hot. Instructions for arrival were very confusing.

Was a nice place, a few things in the property were damaged and broken when we checked in but it was manageable. The view was the best part.

First, the check in process was the worst I've ever dealt with on any platform. They make you do things like send your photo holding your ID next to your face and all your guests. Next, I had to change my guests from 3 to 2 and they refused to refund the extra cost despite making the request within an hour of the booking. Second, there was a water problem in Calgary and the host demanded that I DO NOT SHOWER, WASH THE DISHES, FLUSH THE TOILETS. Despite also sending a notice that I will be charged if I do not load the dishwasher and run it. Third, parking instructions were terrible in the whole situation of picking up the key fob running up and down the elevator. Fourth, there is NO AIR CONDITIONING. Staying during Stampede week when the weather was in the high 30's and you're cooking in the room. The “support staff” just argues with you and sends you nonsense documentation that have nothing to do with your issue. Bed pillows are super flat and they can't even provide appropriate drinking glasses where every glass was different sizes and kinds. It was a horrific stay on every level. Only pro was the view was nice.

Nice little condo with a full kitchen an washer dryer. Leaving was a bit of a pain because I had to leave the keys and parkade fob in the room but I needed the fob to access the parkade. Had to move my car out of the parkade, park on the street, and go back into the condo to leave the keys and fob. But I would stay here again as it was nicely located and inexpensive and had everything I needed.

Very minimal communication. Phone lines don’t work. Did not end up staying here due to lack of information. Would not recommend.

The check-in experience was terrible: I had dead batterry after 24 hour journey from London and the property manager expected me to send a copy of my passport. There is no chek-in staff on site, they expect you to do everything by email. Arriving from a domestic flight would be all good - for international arrivals however that is a big challenge. With a drained battery I had to wait 20mins to charge my phone at the apartment lobby. In addition, the property is not cleaned properly. The bed and pillows smell. Nothing beats a proper international hotel stay.

The check-in process is broken. Property manager did not let my colleague in.

Their check-in system is broken. They are tons of preliminary steps which I was okay with. Upon reaching the hotel, their remote access system was broken and they blamed the company which handles their phone lines. I was stuck waiting in the lobby for over 2 hours, from 12:30 am to 2:30 am, after which I could finally access the apartment. Would definitely not recommend it to anybody in the area, please look elsewhere.

As most people have said, the check-in process is a bit confusing. After that, though, things were smooth! Great property, great location. Would book again!

Check in process felt a little weird with having to send selfies, pictures etc…and a little confusing to get into the building. However the agent I called stayed on the phone with me until I got into the building safely. I see many people with a bad experience regarding deposit refunds. I got my full deposit back in the time frame the contract indicated. If you follow the rules you’ll have no issues getting the deposit refund.

Great views great location. Overall great experience. Checking in is a bit confusing but helpful staff made a difference

excellent location for meetings at BMO, a 5 minutes walk. secured building and covered parking. staff was responsive, and door man was helpful. not a lot of restaurants in the area but 17th where everything is was about a 15 minute walk. would recommend is going to a flames game, rodeo etc.

First, the check in process was the worst I've ever dealt with on any platform. They make you do things like send your photo holding your ID next to your face and all your guests. Next, I had to change my guests from 3 to 2 and they refused to refund the extra cost despite making the request within an hour of the booking. Second, there was a water problem in Calgary and the host demanded that I DO NOT SHOWER, WASH THE DISHES, FLUSH THE TOILETS. Despite also sending a notice that I will be charged if I do not load the dishwasher and run it. Third, parking instructions were terrible in the whole situation of picking up the key fob running up and down the elevator. Fourth, there is NO AIR CONDITIONING. Staying during Stampede week when the weather was in the high 30's and you're cooking in the room. The “support staff” just argues with you and sends you nonsense documentation that have nothing to do with your issue. Bed pillows are super flat and they can't even provide appropriate drinking glasses where every glass was different sizes and kinds. It was a horrific stay on every level. Only pro was the view was nice.

The check in was horrible, I had to practically beg for the code to get in. Then the check out, you’re required to remove the garbage then bring the parking fob back up to the room once you’ve exited the garage. Not practical.

Great location next to the BMO Centre.

This is a great property, great location, safe and secure property near downtown. My only reason for not giving a 5 star review is that it needs a few upgrades but was very clean.

View was beautiful, convenient location, beds were comfortable and easy access into building.

Tiene una excelente ubicación muy cerca del centro de Calgary y una vista increíble en el piso 29

Great condo and perfect nearby amenities. A10-20 minute walk to anywhere you want to go.

I don’t like that you must be 25 to stay here. My deposit was increased to $1000 because I’m 20. As someone who had even stayed in an apartment building and doesn’t go to the city this was very confusing, even with the extra google doc. The man at the front desk helped me even though the google doc said the front desk wouldn’t help. That was very nice. Now that I figured everything out I would stay here again. The apartment is very nice, it had everything you’d near, even a dishwasher. The view is nice and some excellent ramen and sushi is only 10 min walk away.

It was most convenient and easy to find.

Location is brilliant. Easy to walk to stampede grounds and downtown area. Simple 7 minute drive to the zoo. Gorgeous view. The only down side is some of the homeless right outside the building. The view is stunning. Little wear and tear in the unit but very clean.

excellent location for meetings at BMO, a 5 minutes walk. secured building and covered parking. staff was responsive, and door man was helpful. not a lot of restaurants in the area but 17th where everything is was about a 15 minute walk. would recommend is going to a flames game, rodeo etc.

Near to the event we have. Convenience.