Condo w/ Pool & Grill Access ~ 4 Mi to Gatlinburg!

Never received a check in email. Had to call while at the condos to get information. The unit is underwhelming and in poor condition: outdated appliances, no overhead lights, TV remotes not working, sofa bed is crooked, glass door is not sealed, fireplace is for decoration (can't use), HVAC unit had a high-pitched squeal, and we could easily hear all of the neighbors through the walls

Check in process was a bit confusing, only because your driving straight up a mountain with multiple turns and multiple condos. The unit number was easy to find once we got on top of the mountain. However my family and I did not get a chance to stay unfortunately. When we checked in the entire unit was in disarray, the sheets on the bed were dirty from the prior guest who had slept in them. There was also soaking wet towels from the previous guest in the bath tub and showers. The floors were horrendous covered in crumbs. I had drove 4 hours with 4 small kids and we just wanted to settle in. The cleaning crew had not been there to clean the unit. I spoke with the owners who offered to reach out to the cleaners and see if they could come up the mountain and clean it, but at that point I knew it could take a couple hours and we just did not want to wait, and the reason being is... well it should of already been cleaned upon arrival. Sadly we left and found another place to go. The owner did offer me a full refund at this point and seemed very understanding, he also explained that this situation has never happened before. I honesty believe the cleaning crew just forgot to show up that day or possibly miscommunication with the company. All in all our family had a wonderful trip once we finally got to our new cleaned condo at another resort.

Property was fantastic. Pool and hottubs were nice. Gorgeous views to get to the property but be prepared for the switchbacks of a lifetime all up a 70 degree incline. If you’re scared of heights or have car anxiety I recommend something not on top of the mountain. Condo was for the most part clean. Top quilt had food on it and the mattress cover was stained in one room and there was a dead moth underneath the shower mat. Had everything we needed but the kitchen stuff could be updated. All together a fantastic place.

It was great. There were ample towels and soaps shampoos conditioners for each bathroom, there were ample pillows blankets as well. The patio was great. We didn't see any bear there but we did other areas. Definitely will rent again. Thank you.

Rooms are very clean and spacious. Great location and view! The stay was great and enjoyed the trip. We had the best time staying at this condo it had all the amenities of home.Would stay again in the future. Highly recommended!!