Beautiful views and comfy bed, but a stressful check-in and loud constructionWe recently stayed at this condo in Reno, and there were definite highs and lows.The good: The unit itself was clean, and the bed was comfortable. The location is excellent, right by the River Walk, with beautiful views that we enjoyed every day.The not-so-good: Unfortunately, our stay started off on a stressful note. We never received the access codes for check-in, and for nearly an hour, I couldn’t reach the owner by call, text, or message. VRBO wasn’t responding either, and we were in the middle of trying to find other accommodations when the owner finally called back. She explained that her automated email hadn’t sent, which I understand can happen, but the lack of response for so long was very concerning. The only compensation offered was a late check-out or early check-in/late check-out on a future stay at one of her other properties, which didn’t feel adequate given the situation.There’s also major construction happening both in front of the building (Wingfield Park is replacing the bridge through summer 2026) and inside the condo building itself due to fire damage repairs. The construction noise...drills, saws, etc., was quite loud during the day, and none of this was disclosed in the listing.Overall, while the condo is comfortable and well-located, the communication and undisclosed construction made the experience more stressful than relaxing.
Beautiful views and comfy bed, but a stressful check-in and loud constructionWe recently stayed at this condo in Reno, and there were definite highs and lows.The good: The unit itself was clean, and the bed was comfortable. The location is excellent, right by the River Walk, with beautiful views that we enjoyed every day.The not-so-good: Unfortunately, our stay started off on a stressful note. We never received the access codes for check-in, and for nearly an hour, I couldn’t reach the owner by call, text, or message. VRBO wasn’t responding either, and we were in the middle of trying to find other accommodations when the owner finally called back. She explained that her automated email hadn’t sent, which I understand can happen, but the lack of response for so long was very concerning. The only compensation offered was a late check-out or early check-in/late check-out on a future stay at one of her other properties, which didn’t feel adequate given the situation.There’s also major construction happening both in front of the building (Wingfield Park is replacing the bridge through summer 2026) and inside the condo building itself due to fire damage repairs. The construction noise...drills, saws, etc., was quite loud during the day, and none of this was disclosed in the listing.Overall, while the condo is comfortable and well-located, the communication and undisclosed construction made the experience more stressful than relaxing.
