Our stay was great!! There were a few issues with the pool being heated as we had paid for it, and spent the first two days messing with that but the rental company was incredibly responsive and committed to prorate the cost for the two days and give us a credit. The instructions for checkin and checkout we’re clear and went smoothly!
Our stay was great!! There were a few issues with the pool being heated as we had paid for it, and spent the first two days messing with that but the rental company was incredibly responsive and committed to prorate the cost for the two days and give us a credit. The instructions for checkin and checkout we’re clear and went smoothly!
This trip was to celebrate my sister’s birthday since our parents passed and couldn’t be here for it. This property was great. The description of the property said heated pool and bbq grill. What it failed to say is that both are added costs. We sent pictures of the property description to them and we are still waiting to hear back. The pool heater didn’t work. We called several times regarding this matter and finally the pool company sent a man out. He was actually leaving the property when we told him that they had sent someone out to adjust the heat and it hadn’t worked. This guy went back to the heater and realized that he hadn’t fixed the problem a few min earlier. He made adjustments and it started working on our third day.
This trip was to celebrate my sister’s birthday since our parents passed and couldn’t be here for it. This property was great. The description of the property said heated pool and bbq grill. What it failed to say is that both are added costs. We sent pictures of the property description to them and we are still waiting to hear back. The pool heater didn’t work. We called several times regarding this matter and finally the pool company sent a man out. He was actually leaving the property when we told him that they had sent someone out to adjust the heat and it hadn’t worked. This guy went back to the heater and realized that he hadn’t fixed the problem a few min earlier. He made adjustments and it started working on our third day.