All Ritmo Cancún Resort & Waterpark - All Inclusive

Very dated hotel which is fine but priced a bit high for what is offers. Food choices were limited and waterpark nothing like photos.No wifi anywhere in hotel other then lobby which is always loud and busy so no good for doing online work or schooling.

It was very upsetting to have them chase me down when I wanted to bring food to my children because they had no other snack areas open and it was almost lunch time. Also they were very aggressively regulating the towels. Family of 5 and only w towels?

The food wasn’t all that, the place is really small, very outdated, beds were extremely hard pillows were way too big. It was hard to sleep. Luckily it was only for two days. I was ready to go home.

Some notes! As far as the saying goes-you get what you pay for here. This was my first time to Mexico and I had no expectations really—I was ready for anything—and it was a good thing I was. The view from our upgraded suite was impeccable. However, the room was full of black mould on the blackout curtains, on furniture, in the bathroom and in the air conditioning-which we left off for the 8 days we stayed. The food was average, the buffet rarely changed and the Italian dinner was a joke. Half cooked pizza and microwave lasagna were not my idea of a romantic meal. We opted to try the other dining option for one dinner and the portions were also small and it seemed like the same deserts from the buffet. There was almost no entertainment—the dance performance in the lobby was decent, but trivia and karaoke were just not what I thought they’d be. I was told a mariachi’s performance would be on one of the nights, but it was trivia again…same game as the week before. a note about the bathroom stall in the theatre area, I got locked inside from a stuck lock and had to slide out of the bottom…I’m a small girl, so it was possible, but anyone else would have been doomed. I even tried calling for help but no one could hear me and I almost had a panic attack. We were followed by staff who would take pictures of guests and then immediately start texting on phones, which did make me feel uncomfortable. The arcade was missing game pieces and the gym had equipment missing also. Nice beach

One of the worst resorts we’ve ever stayed at. We understood the price point, but this place is a dump and nothing like what’s advertised. The ocean view was beautiful—everything else was disgusting. Paper-thin walls, nonstop noise, and mold everywhere, including on the curtains and under the mattress. Food is terrible: one repetitive buffet, embarrassing “Italian” food, and beer so bad we left the resort to buy our own. There are no real activities—everything is broken or missing—and the rusted water park feels unsafe. Security is invasive and aggressive; we were falsely accused of smoking weed and threatened with police. The beach is beautiful but full of plastic. Zero care, zero maintenance. Would never return, not even for free.