Villa Alma - Oceanfront - 10 guests - pet friendly - at Stella, Rincón

Property was excellent, very spacious

The place was perfect for us 5 couples. Some recommendations for the manager, when renting a 5 bedroom house you have to assume there is a lot of people staying so more then 1 towel per person would be needed for a week long stay. A Greek coffee maker is not sufficient and we went out and purchased one on the first day, asked the manager about it and low and behold in the storage of the house they had a 12 cup coffee maker. Our main complaint was lack of storage or drawers for us. O y one bedroom had drawers. My room only had two shelves and 1 hanger. You should have dressers in every bedroom and hangers. Minor adjustments are all that are needed but otherwise the place was just what we wanted.

This review has been extremely compacted to satisfy the character limit. The only good thing about this property is its location, if you don't mind putting your family into a spartan camp situation, that is. Having read previous negative reviews, I contacted the owner 6 MONTHS prior to my stay and was reassured that all items have been fixed and are in good working order. The first thing that stands out is the number of permanent and weathered signs apologizing about the condition of the common areas while “management conducts repairs”. The rooftop deck was missing many floor tiles, light fixtures were hanging out of the wall by a thread of old wiring and there wasn't even a trash can or any convenience items to properly enjoy the area. The kitchen looked like someone took a bat to it, with doors literally hanging on single hinges and other doors missing completely! The microwave was visibly crooked and looked like it was about to drop. We kept our little ones away from the kitchen. No hot water for 3 days, patio light switch caught fire and shorted out the lights in one of the bedrooms and a bathroom, barely-there wi-fi unsuitable for any remote work, rusted and dilapidated grill, etc. Every time the staff washed the deck upstairs, we had a flood in the patio area, which was the key factor in booking this property in the first place, rendering it absolutely unusable! Expected so much more for $600 per night but didn’t even get the basics and put the whole family at risk!

My family and I loved the location; however, we had several disappointments. The internet access was nonexistent, there was no hot or warm water most of the stay. The bedroom on the outer deck to the left leaked from the hot tub above once guest got into in. The bedroom on the outer deck to the right could use double pain doors because the noise was too loud. The deck roof leaked once the guest upstairs got into the hot tub, creating a slippery unsafe patio and uncomfortable to be outdoors. Imagine that at a beach front property. There were not enough towels, for the number of days we were at the property. The pillows were uncomfortable and insufficient. The listing stated if you rented the property for 3 or more nights there was a 10% discount. We rented for 5 nights and there was no discount granted, instead I was jerked around from property owner to VRBO office and so on so forth, still no resolve. The property manager responded when called upon, however some issues were never addressed, and the was the worst of them for the guest staying in the bedroom with the leak. The owners need to take constructive criticism seriously because these issues can cause serious injury to guest.