@ Marbella Lane - Luxurious 3BR Penthouse

Absolutely horrible experience renting from this company. We booked what was advertised as a luxury penthouse in Long Beach and instead arrived to a unit in serious disrepair. One bedroom was rendered unusable due to a leaking roof that flooded the room, bathroom doors would not close (eliminating privacy), and there were visible holes in the walls.Maintenance was outsourced and issues were not resolved in a timely or effective manner. We unknowingly entered into a rental that clearly required major repairs, which caused significant disruption to our stay and raised health and safety concerns.This was not what was promised or paid for. I would not recommend renting from this company.

The check in process was not easy. But once we figured it out we had no problems.the management company was very quick to respond on to any issues we had.

The property was clean and spacious with amazing views. The check in process was confusing and could use some improvement.

Property offers great views, ample space and the location is excellent. For the price however, the check in process was abysmal. There is no way to access the building if you park in the parking garage. You then have to walk all the way around to get to the front and even then there is no way to get up the elevators to retrieve your key from the lockbox. All of this should have been detailed clearly within check in instructions. There is a separate pass from the building front entrance than the key required for elevator or access to the unit. In addition parking is mentioned as available on the listing but no effort was made to let us know what parking spot number or how many sports (there is one). We had to reach out multiple times and wait 20 minutes to hear back from management.

Amazing property, a great stay every time