Due to a medical issue, I needed to modify my original booking from 3 nights to 2 nights. I did this prior to the date required to receive a full refund. It took weeks of messaging the property manager and chatting with vrbo to finally get my refund – and it did not include the applicable taxes, so in my eyes, it was not a complete refund. Vrbo has been of little help. I will never use this platform again and I do not recommend this property. We arrived to the property to find the first floor frigid. The thermostat was dead. We attempted to start a fire in the gas fireplace and had no luck there. The property manager made some attempt to fix it with us over the phone but the thermostat was dead, so that was pointless. He stopped by the next day and informed us that the fireplace was in fact never working and the thermostat was dead but he didn't know why. We just had to deal with it for the rest of the stay. No discount was offered. The kitchen was not as well appointed as the pictures show - serious lack of eating and serving utensils and drinking glasses. The fancy espresso machine was no where to be found. There were no kitchen towels There were no hand towels for any of the bathrooms either. A closet door was off the hinges and several lights were out including the outdoor lights by the front door which made it difficult getting into the property at nighttime.
Due to a medical issue, I needed to modify my original booking from 3 nights to 2 nights. I did this prior to the date required to receive a full refund. It took weeks of messaging the property manager and chatting with vrbo to finally get my refund – and it did not include the applicable taxes, so in my eyes, it was not a complete refund. Vrbo has been of little help. I will never use this platform again and I do not recommend this property. We arrived to the property to find the first floor frigid. The thermostat was dead. We attempted to start a fire in the gas fireplace and had no luck there. The property manager made some attempt to fix it with us over the phone but the thermostat was dead, so that was pointless. He stopped by the next day and informed us that the fireplace was in fact never working and the thermostat was dead but he didn't know why. We just had to deal with it for the rest of the stay. No discount was offered. The kitchen was not as well appointed as the pictures show - serious lack of eating and serving utensils and drinking glasses. The fancy espresso machine was no where to be found. There were no kitchen towels There were no hand towels for any of the bathrooms either. A closet door was off the hinges and several lights were out including the outdoor lights by the front door which made it difficult getting into the property at nighttime.
