Name: Hotel Ciao
Address: Via Marsala 96, Rome, Italy, Rome, Lazio, Italy
Rating: 8.45

Guest reviews

8.4

Very good

Based on 1,095 verified reviews

Who stays here?

Business

13%

Couple

42%

Family

13%

Group

15%

Solo

13%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Ciao, reviewers repeatedly highlight exceptionally friendly, helpful staff, very clean, well-kept rooms, and good value in a simple, no-frills setup, while noting some stair access, annex arrangements, and occasional maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Duane

May 3, 2026

·

Stayed 3 nights

This place is fantastic. Charming. Immaculately clean and incredibly close to the Roma Termini station. Great and safe location. Excellent access to stores and shops and food. The staff was incredibly accommodating and we have no hesitation in recommending it. Would absolutely stay again.

10

Amy

Apr 9, 2026

·

Stayed 4 nights

The staff was wonderful! Very helpful, kind and knowledgeable. There is no air conditioning. The heat is centralized so you cannot change it. The front desk staff answered messages promptly and helped me with a special request for my daughter’s birthday. Great find! This is not in the control of the hotel, but they are right across from the train station which is not the safest area if you are with children or planning on staying out really late.

10

Jerick

Feb 19, 2026

·

Stayed 2 nights

Great location, right by the train station. Easy to get all over the place. Prices are reasonable.

10

Anthony

Jan 9, 2026

·

Stayed 1 night

Room was great and the staff was very welcoming and friendly. Wish I could have stayed more than one night!

8

Jeremiah

Jan 2, 2026

·

Stayed 2 nights

It was wonderful stay at Hotel Ciao., If I’m in Rome again I will definitely stay here.

Via Marsala 96, Rome, Italy

Location

A stay at Hotel Ciao places you in the heart of Rome, within a 15-minute walk of Via Nazionale and Basilica di Santa Maria Maggiore. This hotel is 1.5 mi (2.4 km) from Roman Forum and 1.7 mi (2.8 km) from Colosseum.

Via Marsala(0.1 miles)

University of Roma-La Sapienza(0.4 miles)

Piazza della Repubblica(0.5 miles)

Piazza Santa Maria Maggiore(0.5 miles)

Piazza Vittorio Emanuele II(0.6 miles)

Teatro dell'Opera di Roma(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 21:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Pets are allowed in specific rooms only, with a surcharge of EUR 15 per pet, per day. Service animals are exempt from fees.

Check-in is from 14:00 to 21:00, and check-out is by 10:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel is located in the heart of Rome, within a 15-minute walk of Via Nazionale and Basilica di Santa Maria Maggiore. It is 1.5 mi from the Roman Forum and 1.7 mi from the Colosseum.

Children 2 years old and younger stay free when occupying the parent or guardian's room using existing bedding.

Hotel Ciao

Amenities

Property description

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