Luxury cozy house with pool

Good

I was nervous when I saw 2 negative reviews post right before our stay- but it was fine! The property had clearly been cleaned prior to our stay. Nothing like what is mentioned in the two bad reviews. There were also a ton of extra towels, both bath and pool, and extra linens. The floor plan and pool space were perfect for hosting out of town guests for a graduation. It’s very spacious. I did have to reach out for check in/out instructions but the host was very responsive. We had one pool issue and they were super quick to provide us with instructions on who to contact. We are local so it wasn’t an issue for us to bring extra paper products after seeing mentioned in a previous review.

Our stay was extremely disappointing, and the property did not match the listing photos or basic expectations for cleanliness and maintenance. We were not given any check‑in or check‑out instructions and had to contact the host just to get the door code and parking information.When we arrived, we found a large roach in the living area, buckled wood floors by the pool table, and dirty sheets on the downstairs bed with hair and a bug carcass. The replacement sheets in the laundry room were also stained, and there were no washcloths or laundry detergent provided.The kitchen was not clean — several pans were dirty, and there was a live roach inside one of the cabinets. The refrigerator still had a leftover carton and drink inside, and the left handle was very loose. The microwave/convection oven had no buttons, the oven buttons were missing, and the dishwasher did not work.Upstairs, the bathroom towels were unfolded and had stains. Two of the upstairs beds had sheets with hair and stains, so our family had to sleep on top of the covers. Even the liquid soap in the bathrooms had a stale, unpleasant odor.Overall, the home was not clean, not properly maintained, and did not resemble the listing. This was not a comfortable or acceptable stay for our family.

I wish I could give zero stars - the property was not what it was advertised to be. Broken Tito’s bottles in the front and beer bottle caps through the back. The inside looked clean but the floors and counter tops were so sticky. Could not have our children staying in such a mess. The host states they would have fixed it but for what we paid it should have not been in that condition in the first place! They should make it right and refund us - we had to get another place last minute due to their negligence. Do not stay here!!

Great time for our Thanksgiving Family trip