Four Points by Sheraton Kansas City Olathe

I arrived early 1:30 PM to see if any rooms available; no rooms available yet; 100% accepatble. I am only Gold Elite Marriott/Bonvoy. I wasn't able to get back until 8:30 PM; I was specific about not next to elevator and ADA. Was placed in ADA room down hall feom bar; when I went back to deak, they said they had nothing available. Looking from outside parking lot & lights on in hotel; zero chance that every room taken. Room not made after day ine. Only 2 towels. Water everywhere in bathroom with shower setup for wheelchair; floods entire bathroom with open bottom. ADA seat would not stay in up.position. Room musty; disgusting. Said something to desk. Hotels.com gave me $100 & they called hotel for only a $50 credit on 2 nights for $580. After super rough day at work, I just wanted someplace nice to come back to. So disappointed as I thought.The reviews for this place were great. In area about 12 weekends a year; will never stay there again.

Everything was great! Everything was super clean and the staff was very helpful!

All staff members were very cordial. Very clean.

Great staff!

Staff was great, hotel was clean and quiet. Great location to walk to restaurants. I would stay again.