University Inn of Carbondale by Hotel O

Air conditioning was working, but TV or cable not. Main entrance didn't have security, lateral entrance wasn't safe. This place looks abandoned. Bed sheets and towel had stains.

don't know, I asked Hotel.com for a refund

Room seemed dingy and muggy, lights and outlets didnt work near bed only in bathroom. Bathroom door wouldnt close all the way. Hotel room door was hard to close. T.V remote didnt work. We paid to have free breakfast included but did not have breakfast at all after being told on check-in that it would be served from 6:00a - 9:00a. I dont like the kiosk we use to check in with a live person on video. I would much rathersee a person live behiind desk very creepy. Our bathroom had a leaky toilet so we had to shout off the water hose. I would not recomnend this hotel.Very disappointed.

It’s terrible.

Breakfast included NOPE Ask the employee THAT WAS ON A TV and he didnt care at all.