Central 2-Bed Apartment with Parking, Pool and Gym

No wands to close/open blinds, shower took ridiculously long time to warm up. Outside area of building was disgusting - smelt like a toilet.

Bad communication on property, location, floor location, what tags are for what on the keys . Could not communicate with anyone and specialist at delegation making the person booking do everything for them .

Very happy with accommodation. Central to Southern Cross Station and public transport.

Happy with the apartment itself, unfortunately we weren’t made aware of the pool works prior to staying as it’s closed for 4 months, we had some upset kids as they were very excited for it. And also our car was broken into in the car park on site and items were stolen.

My biggest issue with the property manager was the inability to get a second key which should be offered automatically when renting out a two bedroom apartment which is available for up to 4 adults. I didn't get a second key until 4 days into my stay (after daily calls to follow up) and then found the key didn't even fit the lock. It was incredibly frustrating and negatively affected my stay in Melbourne. In terms of the apartment, it was fine although there was mold in the shower and a big chunk out of the kitchen benchtop.