Roami at 250 Collins

Never going back.

Nice Pool great location

I noticed immediately a couple spots you could tell where the ceiling had leaked and simply patched up (particularly in master bedroom). The last night there we experienced rain and of course the ceiling quickly retaining water and began leaking into the bedroom. Mold in the ceiling was also visible so I ended up sleeping on the couch. Also as a reminder to anyone booking there is no microwave and minimal items in kitchen

Property management is non existent. I was put waiting for almost 3 hours when I arrived because they gave me the code to a room that was already occupied and nobody was responding. It took close to 3 hours to then have them give me another room which was in a worse condition then the one I originally should have and then the battery of the pad died to enter the room and I was stuck for hours trying to enter my own room with all my stuff inside (me and my mum), we emailed, messaged the hotel directly, contacted agents, emailed the company directly and it took them 2.5 days to respond, luckily I found someone on site 5 hours later to replace the battery otherwise we would have been stuck outside for 2 and a half days. Hotel from hell I call this. It hasn’t happened to only me, I met another 3 people that had a similar experience to me that were trying to help. I came from the UK and had a horror story with this hotel

My room didn’t really look like the photos the - photos make it look quite luxurious and it definitely isn’t. It smelt of damp and there was mould in the bathroom. There were loads of mosquitos in there when I arrived and it all needed a good clean - including all the walls. The pool was dirty too. I messaged twice on the app but got no response which isn’t good enough. The towels had marks on and again smelt damp. I could hear a generator from outside most of the time and also the building work behind the complex was noisy. I wouldn’t recommend. Two positives - the location is good and there’s a washer/dryer.