Aluna Resort Tulum
From
173 USD
/natt
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From
173 USD
/natt
Om denne eiendommen
Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Her har du tilgang til blant annet 2 utendørsbassenger og et døgnåpent treningssenter. Dette hotellet har i tillegg wi-fi (inkludert)...
Fasiliteter
Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Her har du tilgang til blant annet 2 utendørsbassenger og et døgnåpent treningssenter. Dette hotellet har i tillegg wi-fi (inkludert), concierge-tjenester og barnepass (mot betaling).
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet et døgnåpent forretningssenter, en døgnåpen resepsjon og bagasjeoppbevaring. Gjestene tilbys betjent parkering inkludert på stedet.
Servering
Ta deg noe å spise i en av dette hotellets 2 restauranter, eller bli på rommet og benytt deg av romservice (på fastsatte tidspunkter). Stedet har en bassengbar samt 2 barer/lounger hvor du kan koble av med noe godt å drikke. Frokostbuffé tilbys daglig fra kl. 07.30 til kl. 11.30 mot et tillegg.
Rom
Føl deg som hjemme i et av de 78 aircondition-avkjølte gjesterommene som også har smart-TV. Sengen har dundyner og sengetøy av topp kvalitet. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet. Badene inkluderer toalettartikler (inkludert) og badekåper.
Beliggenhet
Velger du Aluna Resort Tulum i Tulum, bor du i hjertet av byen samtidig som du er 3 minutter med bil unna Tulum nasjonalpark og 6 minutter fra Gran Cenote. Dette hotellet i luksuriøs stil ligger 3,3 mi (5,3 km) unna Playa Paraíso og 3,4 mi (5,4 km) unna Maya-ruinene i Tulum.
Hva finnes i nærheten
Jaguarparken(0.2 miles)
Hunab livsstilssenter(0.2 miles)
Inngang til Parque Jaguar(1.2 miles)
Tulum nasjonalpark(1.3 miles)
Jaguar utsiktspunkt Tulum(1.3 miles)
Dos Aguas Park(1.4 miles)
Tulum sykehus(1.7 miles)
Tulum-tårnet(1.8 miles)
SFER IK(1.8 miles)
Cenote Calavera(2 miles)
Playa Ruinas(2.2 miles)
Las Palmas offentlige strand(2.2 miles)
Maya-ruinene i Tulum(2.3 miles)
Freskotempelet(2.4 miles)
Casa del Cenote(2.5 miles)
Tulum int. lufthavn (TQO)(27.2 miles)
Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass)(74.5 miles)
Parkering
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Turistinformasjon
Beliggenhet
Poligono 04 Fraccion 05 Lote 04 S/N, Zama, Tulum, Tulum, Delstaten Quintana Roo, Mexico
Jaguarparken (0.2 miles)
Hunab livsstilssenter (0.2 miles)
Inngang til Parque Jaguar (1.2 miles)
Tulum nasjonalpark (1.3 miles)
Jaguar utsiktspunkt Tulum (1.3 miles)
Dos Aguas Park (1.4 miles)
Romalternativer
6
Rom – senior, 1 kingsize-seng, terrasse, hageutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
1510 ft²
Balkong eller uteområdeKlimaanleggWi-Fi (gratis)Separat stueEget boblebadEget boblebad på takterrasse
6
Rom – comfort, 1 kingsize-seng, hageutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
KlimaanleggWi-Fi (gratis)Smart-TV
9
Rom – deluxe, 1 kingsize-seng, balkong, hageutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
KlimaanleggWi-Fi (gratis)Smart-TV
9
Rom – junior, 1 kingsize-seng, balkong, hageutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
KlimaanleggWi-Fi (gratis)Separat stueUtendørs privat boblebadEget boblebad
5
Rom – comfort, 2 queensize-senger, tilgjengelighetstilpasset, hageutsikt
Romdetaljer
2 Store Dobbeltsenger
Sover 3
KlimaanleggWi-Fi (gratis)Smart-TV
6
Rom – comfort, 2 queensize-senger, hageutsikt
Romdetaljer
2 Store Dobbeltsenger
Sover 3
KlimaanleggWi-Fi (gratis)Smart-TV
6
Rom – deluxe, 2 queensize-senger, balkong, hageutsikt
Romdetaljer
2 Store Dobbeltsenger
Sover 3
KlimaanleggWi-Fi (gratis)Smart-TV
Guest reviews of Aluna Resort Tulum
8.6
Utrolig
basert på 340 verifiserte omtaler
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
Reisende beskriver Kimpton Aluna Tulum by IHG som et rolig, jungel-inspirert retret med romslige og komfortable rom og eksepsjonelt vennlig personale, i tillegg til hyggelige bassenger, en daglig sosial time og gratis sykler som gjør det enklere å komme seg mellom byen og stranden.
Les merVar dette til hjelp?
Hva gjestene synes
Reisende beskriver Kimpton Aluna Tulum by IHG som et rolig, jungel-inspirert retret med romslige og komfortable rom og eksepsjonelt vennlig personale, i tillegg til hyggelige bassenger, en daglig sosial time og gratis sykler som gjør det enklere å komme seg mellom byen og stranden.
Beliggenheten oppleves som rolig og et sted mellom sentrum og stranden, selv om det som regel krever sykkel eller taxi for å nå stranden. Flere nevner pågående bygging i nærheten eller mørke veier om natten. Fasilitetene er tiltalende, men gjester nevner gjentatte ganger ubemannet service i bassengbar eller takterrassen, samt noe slitasje i disse områdene. Mat og frokost varierer fra veldig bra til enkel eller dyr, og noen rapporterer om vedlikeholds- eller renholdsproblemer, som blader i bassenget, fuktig lukt eller skadedyr. Forvent et avslappende opphold på en rolig beliggenhet litt unna stranden.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Gjester liker de to bassengene (inkludert et på taket), den daglige sosiale timen og gratis sykler. Flere nevner ubemannet service i bassengbaren/takterrassen og mindre vedlikeholdsbehov i bassengområder eller på terrassen.
Relaterte gjesteomtaler
10
David
3. apr. 2025
·
Overnattet 7 netter
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jaime
18. feb. 2023
·
Overnattet 5 netter
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
10
Thu Nga
12. juli 2025
·
Overnattet 4 netter
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
8
Molly
22. mars 2025
·
Overnattet 6 netter
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Brian
30. des. 2024
·
Overnattet 4 netter
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
10
Brittany
31. jan. 2025
·
Overnattet 4 netter
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
8
Nicola
1. feb. 2026
·
Overnattet 3 netter
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
8
T
25. apr. 2024
·
Overnattet 3 netter
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16. juni 2024
·
Overnattet 6 netter
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
8
thomas
2. jan. 2026
·
Overnattet 2 netter
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
De fleste anmeldelser beskriver rene rom og velholdte områder. Noen oppgir problemer som muggen lukt, insekter på rommet og blader rundt bassenget.
Relaterte gjesteomtaler
8
Lakiesha
11. aug. 2025
·
Overnattet 5 netter
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
Enjoli
18. feb. 2025
·
Overnattet 7 netter
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
10
Daniel
12. mars 2025
·
Overnattet 1 natt
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
10
Thu Nga
12. juli 2025
·
Overnattet 4 netter
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
10
Julienne
27. juni 2025
·
Overnattet 3 netter
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
10
Taheerah L
9. mars 2023
·
Overnattet 6 netter
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
6
Breneka
10. apr. 2025
·
Overnattet 1 natt
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
8
T
25. apr. 2024
·
Overnattet 3 netter
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16. juni 2024
·
Overnattet 6 netter
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
10
Kelli
12. apr. 2025
·
Overnattet 4 netter
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
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KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Rommene er romslige og komfortable, mange med balkong eller terrasse. Suiter kan inkludere store balkonger med boblebad og effektiv klimaanlegg. Noen nevner støy fra takterrassen/barområdet, begrenset lydisolering og sporadisk vedlikehold, som lunkne dusjer.
Relaterte gjesteomtaler
8
Lakiesha
11. aug. 2025
·
Overnattet 5 netter
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
David
3. apr. 2025
·
Overnattet 7 netter
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jason
18. mars 2025
·
Overnattet 4 netter
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
10
Valene
19. feb. 2025
·
Overnattet 2 netter
Nice hotel. Cool asthetic. Nice and spacious room.
Nice hotel. Cool asthetic. Nice and spacious room.
10
Margarita
16. mars 2025
·
Overnattet 2 netter
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
8
Casey
5. feb. 2025
·
Overnattet 4 netter
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
8
Nicola
1. feb. 2026
·
Overnattet 3 netter
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
10
Laura
11. des. 2025
·
Overnattet 2 netter
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Tatiana
23. apr. 2025
·
Overnattet 3 netter
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
8
thomas
2. jan. 2026
·
Overnattet 2 netter
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
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Service
Servicen utmerker seg som vennlig, oppmerksom og hjelpsom på tvers av avdelinger. Ulemper inkluderer begrenset bemanning som påvirker barmiljøet, sporadiske overraskelser på regningen (f.eks. resortavgifter eller tillegg) og isolerte glipp i resepsjonen.
Relaterte gjesteomtaler
10
DR JESUS A
7. sep. 2025
·
Overnattet 5 netter
Great location, super friendly staff
Great location, super friendly staff
10
Desiree
21. aug. 2025
·
Overnattet 3 netter
The service was top-tier.
The service was top-tier.
8
Daria
6. nov. 2025
·
Overnattet 4 netter
Louis at the front desk is the best! The staff was very helpful.
Louis at the front desk is the best! The staff was very helpful.
4
CARLOS
16. aug. 2024
·
Overnattet 1 natt
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
10
Julienne
27. juni 2025
·
Overnattet 3 netter
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
6
Clifford
31. mars 2024
·
Overnattet 3 netter
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
2
Michelle
22. apr. 2023
·
Overnattet 3 netter
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
10
Laura
11. des. 2025
·
Overnattet 2 netter
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
4
Anna Carolina
26. apr. 2023
·
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
8
thomas
2. jan. 2026
·
Overnattet 2 netter
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
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Beliggenhet
Roelig og frodig beliggenhet mellom byen og stranden, med enkel tilgang på sykkel eller med en kort taxitur. Flere påpeker avstanden til stranden, pågående bygging i nærheten eller mørke veier om natten, samt sporadisk lukt i nærheten av et renseanlegg.
Relaterte gjesteomtaler
10
Araceli
30. juni 2025
·
Overnattet 5 netter
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
10
Poornima
31. des. 2025
·
Overnattet 5 netter
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
8
Molly
22. mars 2025
·
Overnattet 6 netter
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Tyler
9. mars 2025
·
Overnattet 4 netter
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
10
Elizabeth
18. nov. 2025
·
Overnattet 2 netter
Convenient location, bike availabilty and super nice place!
Convenient location, bike availabilty and super nice place!
8
T
25. apr. 2024
·
Overnattet 3 netter
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16. juni 2024
·
Overnattet 6 netter
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
6
Estely
9. mars 2025
·
Overnattet 3 netter
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
10
perle
1. mars 2025
·
Overnattet 5 netter
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
10
Eric
6. aug. 2023
·
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
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Servering
Mange roser restauranten og frokosten, samt den daglige sosiale timen. Andre fant buffeten enkel eller dyr og bemerket begrensede veganske alternativer, og én rapport om matforgiftning.
Relaterte gjesteomtaler
2
Dorothy
3. apr. 2024
·
Overnattet 2 netter
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
8
Carlos
4. des. 2025
·
Overnattet 5 netter
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
2
Xavier
31. des. 2024
·
Overnattet 6 netter
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
10
Candace
4. juli 2025
·
Overnattet 2 netter
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
10
Katherine Jean
2. jan. 2025
·
Overnattet 5 netter
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
8
T
25. apr. 2024
·
Overnattet 3 netter
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Laura
11. des. 2025
·
Overnattet 2 netter
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Kristina Maria
2. okt. 2024
·
Overnattet 3 netter
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
10
Tim
13. apr. 2023
·
Overnattet 2 netter
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
8
thomas
2. jan. 2026
·
Overnattet 2 netter
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
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KI-generert oppsummering basert på nylige gjesteomtaler
8
Damesha
16. apr. 2026
·
Overnattet 3 netter
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
8
Ramin
13. apr. 2026
·
Overnattet 5 netter
Great hotel all around.
Great hotel all around.
10
Sacha
13. apr. 2026
·
Overnattet 1 natt
Magnifique hôtel, chambres spacieuses avec belle de décoration. 2 piscines agréables, parking sur place. Une très belle adresse.
Magnifique hôtel, chambres spacieuses avec belle de décoration. 2 piscines agréables, parking sur place. Une très belle adresse.
8
Bricia
7. apr. 2026
·
Overnattet 1 natt
El desayuno rico y variado frutas pan café y huevos al gusto . El hotel bonito aunque lleno de algodón por todos lados tienes un árbol Que suelta algodón y está en los camastros alberca todos lados lleno la alberca bonitas pero fría nos tocó lluvia pero
El desayuno rico y variado frutas pan café y huevos al gusto . El hotel bonito aunque lleno de algodón por todos lados tienes un árbol Que suelta algodón y está en los camastros alberca todos lados lleno la alberca bonitas pero fría nos tocó lluvia pero
10
Mark
4. apr. 2026
·
Overnattet 7 netter
Perfect location - not far by bike or cab to the beaches. Lots of sargassum on the beach when we went so we’re happy not to be staying by it. Close to town. Very safe area. Staff are friendly, rooms are clean and big. Pool is great fun. Breakfast each day (included for us) was excellent. Would stay here again for sure. Cabs cost about $20/$25USD to beach or town but you ride a bike (free) or walk.
Perfect location - not far by bike or cab to the beaches. Lots of sargassum on the beach when we went so we’re happy not to be staying by it. Close to town. Very safe area. Staff are friendly, rooms are clean and big. Pool is great fun. Breakfast each day (included for us) was excellent. Would stay here again for sure. Cabs cost about $20/$25USD to beach or town but you ride a bike (free) or walk.
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Umiddelbare KI-svar er basert på hotellinformasjonen
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
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Rimeligere
Dyrere
Gjennomsnittspris per natt på tvers av tilbud, inkludert avgifter og gebyrer.
Priser i USD for 2 gjester oppdateres daglig.
- 2026-09-17: NO DATA
- 2026-09-18: 135.75472838745117USD
- 2026-09-19: 135.60380760234833USD
- 2026-09-20: 135.43126174617768USD
- 2026-09-21: 135.43126174617768USD
- 2026-09-22: 158.7087838066101USD
- 2026-09-23: 134.750863381958USD
- 2026-09-24: 134.2693142357254USD
- 2026-09-25: 138.97935615013122USD
- 2026-09-26: 136.26224860569002USD
- 2026-09-27: 136.68226292575838USD
- 2026-09-28: 160.23917076080323USD
- 2026-09-29: 160.23917076080323USD
- 2026-09-30: 135.6361708809662USD
- 2026-10-01: 160.119861230011USD
- 2026-10-02: 135.48518888458253USD
- 2026-10-03: 160.2554354725647USD
- 2026-10-04: 136.72539938980103USD
- 2026-10-05: 165.79306264816285USD
- 2026-10-06: 160.23917076080323USD
- 2026-10-07: 160.32456924201966USD
- 2026-10-08: 165.79306264816285USD
- 2026-10-09: 135.9920532676697USD
- 2026-10-10: 165.79306264816285USD
- 2026-10-11: 165.79306264816285USD
- 2026-10-12: 165.79306264816285USD
- 2026-10-13: 146.6354095658493USD
- 2026-10-14: 165.79306264816285USD
- 2026-10-15: 165.79306264816285USD
- 2026-10-16: 165.79306264816285USD
- 2026-10-17: 136.18797308864595USD
- 2026-10-18: 180.2838365135193USD
- 2026-10-19: 180.2838365135193USD
- 2026-10-20: NO DATA
- 2026-10-21: 195.67892835281373USD
- 2026-10-22: 198.2783965599823USD
- 2026-10-23: NO DATA
- 2026-10-24: 136.72539938980103USD
- 2026-10-25: 164.89572276023864USD
- 2026-10-26: NO DATA
- 2026-10-27: 145.6451334646988USD
- 2026-10-28: NO DATA
- 2026-10-29: 179.3781019356537USD
- 2026-10-30: NO DATA
- 2026-10-31: 165.79306264816285USD
- 2026-11-01: 136.05182171115877USD
- 2026-11-02: NO DATA
- 2026-11-03: 198.25364971359252USD
- 2026-11-04: NO DATA
- 2026-11-05: 143.3362701854706USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 201.75187441261292USD
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: 201.68354513427735USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 220.21305679725648USD
- 2026-11-17: NO DATA
En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
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- Dette overnattingsstedet godtar debetkort og kontanter
- Kontantløse transaksjoner er mulig
- Overnattingsstedet har følgende sikkerhetstiltak: brannslukningsapparat
- Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg
- Dette overnattingsstedet bekrefter at det følger renholds- og desinfeksjonspraksisene fra Clean Promise (IHG)
- Merk at kulturelle normer og regler for gjester kan variere avhengig av land og overnattingssted. Det er overnattingsstedet som har bestemt reglene som er oppgitt
- Spabehandlinger må forhåndsbestilles. Bestilling kan foretas ved å kontakte dette hotellet før ankomst ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
- Det er mulig å betale uten kontanter.
- På dette overnattingsstedet er gjester av alle legninger og kjønnsidentiteter velkomne (LHBTQ+-vennlig).
- Pris for frokostbuffé: ca. MXN 390 for voksne og MXN 195 for barn
- Sen utsjekking er mulig mot et gebyr (med forbehold om tilgjengelighet)
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
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Restaurant
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Bankettfasiliteter
Bankboks
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Separat røykeområde
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24-Hour Front Desk
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