Palacio Provincial San Juan, Curio Collection by Hilton

Adriana as well as the rest of the staff were amazing. Friendly check-in and helpful advice regarding restaurants, etc. Cold water bottles were a nice touch and the rooftop pool was fantastic.

The hotel is in an excellent location in old San Juan. El Morro Fort, restaurants and shopping are all close by. The hotel is beautiful but old. We had no running water or air conditioning our first day there. And no hot water our last day. The staff, especially Rachel, were very apologetic and did compensate us one night stay. The room was nice and big, but dark. We were on the ground floor in the corner of the building and could not open the large shuttered windows as we were right on the street. Being in a corner room meant we were actually on two roads which were noisy at night with people outside our windows and early in the morning with the sound of garbage trucks. The restaurant was in a beautiful enclosed courtyard, but the service was not good and the food mediocre. Avocado toast was made with avocado paste, not fresh avocados. The waitress was very inefficient and easily overwhelmed. I did go for coffee every morning and sat at the coffee bar. Alma was great and served a good cup of coffee. We enjoyed the rooftop pool and bar. Nothing fancy, but fun. Overall we enjoyed our stay, but if you are looking for a luxurious pampered stay, this is not for you.

The staff were very nice and helpfull! The hotel is a perfect location for restaurants and getting around! Room size was ok, but the maintenance was disappointing. Doors were very loud at night, varanda door was broken, so it didn’t close 100% (which might have helped with the outside noise, being in such a central location). Would stay here again, but these minor details will improve so much guest experience.

Location Palacio Provincial is situated in the heart of Old San Juan, and the location truly deserves five stars for its central and vibrant setting. Overall Experience Despite the excellent location, my overall rating for Palacio Provincial is three stars. There were several issues that impacted my stay: Pool Towel Availability Over the course of three consecutive days, there were no towels available at the pool. I had to text the hotel staff to request towels not only for myself but also for several other guests who were in need. Room Security Concerns After the cleaning crew serviced our room, they left it propped open. Fortunately, nothing was missing, but this posed a security concern. Rooftop Bar Service The rooftop bar did not open as scheduled. On at least two occasions, the bartender disappeared for about 45 minutes at a time. If hotel management reviews the camera footage for Saturday and Sunday, it will show that several guests came, sat down, and after waiting 15 minutes, left because the bartender did not return. Also, the pool deck was being renovated/repaired, they should have shared this during the booking.

This is an excellent location in Old San Juan and the hotel is spacious with modern accents on a 200 year old historic structure. The staff is friendly and attentive, the rooms spacious, clean, with high ceilings. The bedding was excellent. The only negative was the construction on the roof by the pool during my stay. I also recommend not taking a room near the front lobby as it can be loud there at times. But all around this is a great place to stay.