The Point Hotel & Suites

Loved my stay , stayed here for one week love the self service with the Sonder app just walk right in and get greeted every time from staff in the front ! , rooms were very clean and nice and had everything you needed extra towels extra paper towels cups plates anything you need , as well all amenities hot tub and pool and gym very nice ! Everything is so close fast foods universal Disney no need to pay extra for those universal hotels this one is literally right next to it amazing views from the rooms ! Ubers $5-$10 not expensive at all everything is close by 5-15 mins from Disney springs , city walk , icon park , giant McDonald’s , chilis , Applebees all near by would likely recommend to stay here !

Property is clean and has a nice pool and hot tub. The outside area was a little unkept but it was still nice.

Pool area was nice Elevators need to be replaced

Not a great stay...Beware. Two elevators of which one was not working during our entire stay. The other broke down at least twice while we were there with my friend stuck inside once for 30 minutes. He had to climb 8 flights at another point. The hot water was inconsistent and also went out while we were there.

Parking was insufficient for a full hotel.

Omg they went above and beyond!! What a nice clean place with all amenities and literally so close to universal! Big hotel feel with homey comforts. The pool and spa are amazing don’t miss it.

We booked a four night stay. There were several pros and cons. We enjoyed they pool and the quiet experience at the pool. The room kitchenette served our needs and the room was nice and comfortable. The internet was intermittent at times as well. The cons related to more issues the complex experienced. There was a pipe / flooding problem that impacted hot water and pressure. The elevator went out for a period of time, but was resolved quickly. Overall, although the Sonder experience is different in that you have to help yourself with essentials, we liked the potential of the property.

This was a very nice clean and comfortable property and the stay was amazing! I love the pool area!

This place was clean and comfortable! Not far from dining and activities we had planned. I didn't like that there was such limited parking, we came in a little late one night and had no where to park! Also the elevators were noisy (banging sound while going up and down). Overall, nice property and friendly staff.

Lovely stay, quick check in and great clean spot with a 25minute walk to universal. Only thing was there was an elevator that was down and another one temperamental but other than that great stay.

The carpet was heavily stained. The countertop was smudged. The room had a pungent odor. There was trash in the hall that was there during our entire stay, nobody bothered to clean it up.

It was a nice room I just wished the carpet was cleaned. A lot of stains and I have a baby so crawling around grossed me out.

The kitchen was fully equipped and big enough, also clean. Full size refrigerator. Oven worked excellent so the dishwasher. Washer and dryer in very good condition. Not noise at all. Good size bedroom and bathroom. Hotel is not noisy. Only detail the property is old and carpets are filthy. Close to everything. Walmart was only 10min away.

Room smelled like mildew due to no ventilation in the rooms. A/c was running daily and the smell persisted.

Dirty property and un helpful phone staff. Excrement on bed linen. Doors de laminating. Long black hairs in bathroom. Dirty carpet and sofa. Used ring pull on dirty balcony. Rip in chair. No plugs in sinks and bad smell from bathroom sink. It took 45 minutes on phone to get a "complimentary" clean and we were told we would have to pay for future cleans. Phone staff were rude and un caring. Insinuated they had to provide us with a room. Not a clean room. We were there for 4 weeks and had to buy cleaning materials. Worstroom we have ever had

Had a great stay! Everything was clean and comfortable!

When we arrived the a/c was set to 80. I tried to lower it and it kept saying temporary hold. Messaged and thankfully I was “able” to fix the problem because they didn’t try to come till the following morning. Before we got into bed. Both beds had what looked like boogers stuck to the comforters. I went to my convention, come back and once again, the a/c was up again. I had to go through and re- program everyday. Just last night, the a/c went up to 78 again. I was able to at 1am re-program. If another person couldn’t figure this out, would they have had to wait? Horrible. I have stayed at Sonder Hotels with no problem. Florida, in a touristy area, I would think things would be better. Disappointed

The overall room was clean. Towels were very worn and old. No wash clothes provided. Sheets were also very old and had holes in them. Carpet was badly stained and needed cleaning. It was not what I expected from Sonder.

It was a very nice clean room! Perfect for our short stay in Florida!

Excellent stay. Great place. Good facilities. Room excellent conditions. Clean and secure.

This property was great for our two night stay before leaving for our cruise. The room was very spacious and was completely stocked with plates, etc in the kitchenette. That was a pleasant surprise. It is an order property but has been updated and looks great. It was 5minutes from Universal and anything we needed. We will definitely return to this property and stay at other Sounders when we travel!

The room was so spacious, I loved the vibes at the pool, and the overall stay was so peaceful. I will definitely stay here again!

Building was dated.AC in the unit did not cool unit properly. Multiple attempts made requesting for room change however they just kept insisting there was nothing wrong with air. no blackout shades on the curtains which let in lots of sun in the morning due to bad quality of curtains. Water in shower couldn’t get hot and got warm at best. Housekeeping is an extra expense that we were not aware of. The front desk provided no help due to us being under a different property manager. I would not stay here again or recommend to anyone.

Sonder has always been good to us, the rooms are spacious and the full kitchen saves us so much money cooking ourselves over eating out every night, even had a nice view of the city from the balcony and the wife enjoyed the large bathtub. Looking forward to my next stay at any of their locations!

When we arrived the a/c was set to 80. I tried to lower it and it kept saying temporary hold. Messaged and thankfully I was “able” to fix the problem because they didn’t try to come till the following morning. Before we got into bed. Both beds had what looked like boogers stuck to the comforters. I went to my convention, come back and once again, the a/c was up again. I had to go through and re- program everyday. Just last night, the a/c went up to 78 again. I was able to at 1am re-program. If another person couldn’t figure this out, would they have had to wait? Horrible. I have stayed at Sonder Hotels with no problem. Florida, in a touristy area, I would think things would be better. Disappointed

You can't beat the 1 bedroom suite. It has a full kitchen, washer dryer, balcony, separate bedroom, luxurious bathroom with walk-in shower, toilet room with it's own door and light, and full jacuzzi tub!

Hotels.com offers some good deals, and this was one that fit the bill. Booking was easy, check-in online quick and efficient. The room was spacious for two people, comfortable bed, gorgeous view. We would definitely come again for the discounted price we received!

Spacious rooms with all the necessary amenities for a happy stay. We will certainly come back.

The room was good with a couple of exceptions. The TV signal wasn't working so the temporary solution was to use a Roku. Not ideal for me. The card key that was left for night time access wasn't woking either, however the hotel staff said it was because of an issue after hurricane Milton and it wasn't a real issue because the front doors were unlocked 24 hours.. The carpet could use a good cleaning but other than that everything was clean. It was convenient having a sink, microwave, refrigerator, dishes and other useful items for a longer stay. The hotel is in a good location.

The rooms are fine, however the shower faucet didn't work. I was moved to another room and the safe didn't work. The neighbors were watching TV and were loud and we could hear everything. Someone had a big dog somewhere in the building and we could hear him bark (only twice). or the best experience.

Morning I attempted to check in however even with the customer service representative, no luck. The representative stated that I would receive a refund.

It was strange in that it felt like a hotel within another hotel. I thought the check-in process was cumbersome. Had to provide all my details and copy of passport or license online and this was REQUIRED. Then I got to the property and tried front desk like you would any other property to get my keys and parking pass and was told that because I am from “Sonder” that check in was done exclusively online and that I needed to find my code. And that if I needed anything, I needed to communicate directly through the app the same way I checked in. One night later I went downstairs again to inquire about extending my stay and was told again I needed to contact “Sonder” on the app because they couldn’t help me. I thought the whole thing was so weird. Won’t be returning. Rooms were nice though. I didn’t have any bug or roach issues like the other reviews say.

The hotel is greats and I’ve stayed there many times but never booked with Sonder at the pointe before! I will never make that mistake again. I’ve always book with point hotel and suites but Sonder is a company that buys rooms from the pointe and rents them. They won’t allow the front desk staff or anyone to help you so you can’t go to front desk and get a new key (our key wouldn’t open our room or the outside doors or get us into the pool area), we couldn’t ask for towels, or anything. My daughter slipped getting out of shower and smashed the back of her head open because floors are very slippery and we couldn’t even get clean towels and blankets sent up by hotel staff. Had to call a phone number from where we booked and then download their app to request stuff. They were supposed to Refund me part of my money and here it is almost a year later and multiple Phone calls and them telling me they would send me refund and still nothing. Never book with This place! Horrible service!!!

First time staying at a Sonder. I’m always a little skeptical about a property that is managed all via online/app, but my experience was fabulous! We were in a 1BR king suite which was perfect for the three of us, and we loved having a full kitchen to prepare breakfasts before heading to the park and a couple of dinners in at night. The bed is comfortable, the suite is clean, there were plenty of extras (toilet paper, paper towels, etc) in cabinets, and the couple of times we did have an issue (they are going through a TV upgrade) the responsiveness on the app and from the staff on the ground in Orlando was quick and appropriate. Very glad we chose to stay here, and would definitely do so again!

Checking in was confusing as Expedia didn’t send me the necessary log in! Once I sorted that with Sonder, the stay was great! Staff were friendly and our room was huge and clean with a cute note from Sonder! The air con was a bit loud but Sonder left us ear plugs which was a kind gesture! The little breakfast place wasn’t great! The girl working behind the counter kept her gloves on whilst cooking, cleaning and taking payments! Very unhygienic! She also used the same cloth to clean the milk heater on the coffee machine, that she used on the dirty sides! Highlight was Mark’s spicy margaritas at the bar! Would definitely stay again!

Great area, lots of parking space, spacious units. The only issue encountered was access code for the unit was invalid upon arrival and it was inconvenient trying to contact customer service via app and telephone to resolve the issue. Otherwise the rooms were as expected but the carpet in the living area needs to be replaced (visibly worn and stained).

Stay was very nice Sonder very helpful and quick to respond if you have a problem

It was a horrible service because I never checked in I was having trouble getting my verification code and the code from the locker I called and had no help plus I texted you guys to see if I could get a refund and never got the refund back or a texted back

To start off, the hotel gave me a room that was not supposed to be mine. When we entered, right away we noticed a broken fridge with a dirty towel in it. I messaged the person that was assigned to help us (yes they communicated through texting only) and he said it would be fixed. Then they told me it was fixed when it clearly wasn't. The second night, we came back at 2am and we were locked out of our room. They kept telling us we were supposed to be in another room and refused to let us in to get our stuff. My work laptop and wallet were in there, and he asked if I could just get my stuff the next day. We ended up having to call the police, and then they finally gave us a new access code. They acted like nothing happened after that and refused to give me a refund. Never met anyone so unhelpful nor have I stayed at a place that made me feel so unsafe and uncomfortable. Would give 0 stars if I could.

Everything was amazing easy check in. Front desk staff available and friendly.

Excellent cost-benefit hotel in Orlando, it served well our needs. Extremely well located, close to Universal and to many other tourist attractions. Will definitely consider this option whenever I return to Orlando.

I enjoyed the proximity of the hotel to all the major attractions

This property was great for our two night stay before leaving for our cruise. The room was very spacious and was completely stocked with plates, etc in the kitchenette. That was a pleasant surprise. It is an order property but has been updated and looks great. It was 5minutes from Universal and anything we needed. We will definitely return to this property and stay at other Sounders when we travel!

Location fantastic. Property perfect size. Disney 20mins in car. Universal 30min walk . Great shopping nearby . The prime outlets , Florida mall , the Millenia.

My go-to hotel every time im in Orlando. There's alot of construction around the property so theres alot of noise in the morning. But stil in overall pleasure everytime

Affordable and clean. Would definitely stay here for an extended stay if needed but it did the trick for the 2 days we were there. Right down the street from Universal and Disney is an $18 Uber away.

Loved the hotel, but too noisy and even with the earplugs they provided you can still hear a lot of what’s going on in the hall way. Location it’s not as convenient as I thought it would be. Icon park is actually 28 min walking, not 13… the bed was very comfy and the room was very clean.

It's about 2 blocks away from the intersection of Universal and International drives, which basically puts you in the middle of everything. I walked to 7-11 daily for drinks and snacks, which is about 2 blocks away from the back entrance of the hotel. You can find a Lime scooter and cruise around International Drive.

It was a very nice area and super close to universal studios which was where we were vacationing. I think this is a fantastic price for how close you were to the theme parks and local restaurants without having to pay for the resort hotels. Overall very happy!

What a great stay. $7 uber to universal is convenient too. Loved everything about this place. Clean, location, pool area, kitchen unit. Not one thing was wrong at all. Also, just walk to your room and type in the code. No check in/out. All done thru the app. We loved it so much we are looking to buy in the building. Trust me, stay here.

I didn't like i couldn't get breakfast because i didn't have a voucher. When do you need a voucher to have breakfast? I thought as long as you rent a room, breakfast is free.

Checking in was confusing as Expedia didn’t send me the necessary log in! Once I sorted that with Sonder, the stay was great! Staff were friendly and our room was huge and clean with a cute note from Sonder! The air con was a bit loud but Sonder left us ear plugs which was a kind gesture! The little breakfast place wasn’t great! The girl working behind the counter kept her gloves on whilst cooking, cleaning and taking payments! Very unhygienic! She also used the same cloth to clean the milk heater on the coffee machine, that she used on the dirty sides! Highlight was Mark’s spicy margaritas at the bar! Would definitely stay again!

I've lived in hotels for about 6 of the last 12 years. This could have been a 5 star stay so I wanted to point out minor things so maybe your stay will be 5 stars. Within view of Lockheed and Universal if you work or are visiting there. It's the best part of Orlando at I-4/TPKE. You can walk to a great steakhouse and drive to a half dozen within 3 miles. There is a decent cabana bar out back that closes at 7. Breakfast is forgettable. Not even a banana. You can pay for an omelette if you are still there at 7am. Room requires a 4 digit code that didn't work but I called the phone number and quickly got another code. I stayed on the 12th floor. Great view and balcony. They threaten you with $250 fine for smoking anything but the Cabana bartender said everyone does. The TV had a warped image and a dumb power cord sticking out and plugging into the wall, like they forgot or renovated. The washer/dryer is free but LOUD. But they have a JACUZZI tub! It was a 5 star bathroom (minus the knob falling off which I fixed with a wooden matchstick when the front desk tells you to pound sand if you're a Sonder guest). There is a FULL kitchen! Washer dryer, dishwasher, disposal. Sink hose didn't work. Awesome bedroom (though the window doesn't open there). Safe (and they don't have the default code so it's really safe). Two closets. Two TVs (I never watched one in bedroom). Spectacular view. I left a note hoping they fix the TV, sink and a lamp that didn't work even if you changed bulbs.

Property was nice, front desk helpful. No ice machine. Had to get ice in a plastic shopping bag from the kitchen staff. People next to us fighting at 4 AM. No security to call.

The place was great, clean and comfy. A vending machine or complimentary water would have made it much better. After a long day of traveling we arrived with nothing to drink and nothing available to but at the point. I couldn’t even take my medications. This should be communicated for future guests.

Thermostat was not working. Food was awful. There were plumbing issues the whole stay.