NFK The House Hotel

I had managed a hotels and worked in hospitality for 20+ years. This without doubt is the worst hotel experience I’ve ever had. Rude staff, filthy room to start with. The day I checked in I was greeted with grumpy gentleman at reception who looked at me with disgust, like why am I here bothering him. No communication, friendly welcome, instructions or info given. Silence then handed room key. Later that evening i went down to complain about bathroom. Water covered all areas of the bathroom floor. I had a quick shower as I was concerned water would go into the actual room. The other issues, could not fit in to toilet area, limescale all over bathroom. Shower head did not work as it was covered. Mould on walls , roof. Tap on sink almost falling off. When I complained I was met with… all rooms have same problem. Basically go away and stop bothering me. Next day I returned to ask why room was not cleaned. I stood at reception for 15 mins, no one around , staff member too busy on his phone , drinking coffee in dining area. Finally got his attention and was greeted with shrug of shoulders. Said we will clean. I also asked why WiFi not working. 20 mins of hugging and puffing to get this problem solved. Following day I returned from the beach in afternoon to find again room not cleaned. Went downstairs to be told again we will clean when I go out. Came back late evening to agin find out room had not been touched. There is so much more I could say…..

Terrible. They wouldn’t issue a refund after we came to the hotel we didn’t like it. The towels were dirty and shower was moldy. It’s an old building. It should be listed as a 2 star. Misleading.

We had reservations for 5 days and we left after 2 nights. The blankets are paper thin, are too small for the bed, and they smell like cigarettes, as do all the linens. The bathroom floods with the shower and stays flooded for 12+ hours. There's no central air, which is fine, but the air conditioner in the room blows directly on one of the beds. I was so cold, that I put my beach towel on top of the blanket so I wouldn't freeze quite as much. It was 47° c outside, too hot to turn the air conditioner off. After the first night we decided we could not stay there for 5 days so we booked another hotel at the end of the first day and checked out the following morning. Most of the staff are great, they're very kind. The woman at the front desk seems indifferent, not unkind. Just like she doesn't care if anybody stays there or not. The whole situation was unfortunate. We really wanted to love this place, it has great potential and it's really cute. But I cannot stay in a place where I'm breathing cigarette smoke, freezing, and walking through standing water every time we go to the bathroom because one of us showered in the last 12 hours. We knew we would not get a refund for The three days we were not there. It was still worth it for us to move hotels.

Overall i loved the staff and environment and highly recommend it

The hotel is just okay overall. The staff is generally kind, except for the blonde receptionist who seriously lacks any sense of hospitality. The room needs renovation — the electrical outlets and bathroom fixtures are outdated, and the balcony is extremely small. We also had to ask for clean towels and toilet paper, which should be a basic service. Not the worst stay, but definitely room for improvement.