Home2 Suites by Hilton Orlando Downtown

I had been looking forward to cooling off in the pool on the drive in but was very disappointed that the water felt like a hot tub. It's been in the upper 90s so yes the water will get hot but they need to drain it down & refill it or buy a chiller for it otherwise there's no point in having a pool no one will use. Also not having access to my car to go back & forth & get things out & having to pay $45 per night to park is extremely annoying. They say you can call for the car as much as you want but who wants to hassle with that? Not to mention of course the valet wants a tip as if paying almost $200 a night plus $45 to park isn't enough. I would never stay here again even though the room is nice

Spacious room with full mini kitchen. Heated pool on rooftop was a bonus. Great location walking distance to a local park and restaurants.

The receptionist was snappy and rude at check-in. The bartender was nice. I didn't like this we were forced to do valet parking. No other options available and I feel that should have been mentioned while booking. Upon check-out we waited a good 10-15 minutes for them to bring the car, even though we requested it before even leaving the room.

Overall a great stay. The gym and pool were top notch and so was the room. Breakfast is ok but better at other Hilton HS properties. Parking on the road in front of the hotel is free on Saturdays after 6pm and all day Sundays so we did not have to pay the 30$ a night for valet. We would come back again.

I loved the rooftop pool and the location! Bar drinks are tasty.

Great and cleaned hotel, Starbucks in front of lobby, parking $32 a day

Loved the stay, the gym was my favorite part as it was extremely complete and everything in great condition.

I made the reservation directly through Home2Suites Hilton Orlando Downtown. When I arrive to the hotel I was told that it was done through Expedia, and that it was very usual for the persons to enter directly to the web page of the hotel, made the reservation there, but really you are making the reservation through expedia. This was in reference, that when we arrive around 8:00pm on a Sunday, we asked a place to park our car, and the front desk told us that the only place to park with them was accepting the valet parking that cost $40.00 extra per night. I explained that the information they were giving was not in the web page, and that is when the front desk told me that it was because when I reserve through the web page of the hotel, they resend to Expedia. I told them that in the web page there was anything talking about that they do not gave space for parking, it only says that there are addtional charge if you use Valet Parking and that is an option. After telling that, the guy said that I could park in the street but only until 6 am, and that it was a parking place, but that it was not near and that it was going to cost also. As a note it was raining and I am a handicap person. So, I had to paid extra $40 for one night. But, I felt like the hotel was robbing me, not explaining that they do not have a place to park the car, and that if you want to park your car in a place that belongs to the hotel you had to paid extra per night. I am not going to return ever.

$32 a night valet parking! There wasn’t anything on the Expedia site that indicated this when I booked it. This hotel has over 200 rooms and only 30 parking spaces onsite. They charge $32 for overnight parking. I was livid to find this out and there weren’t any other parking garages close that were cheap. To make matters worse, they couldn’t find my car the day I needed to check out and it took them 25 minutes till they found it.

In general the Hotel was great, the only detail was that the pool wasn’t available.

All the staff were very friendly and helpful! Everything was very clean and organized. Would absolutely stay again.

Great and clean hotel.

In my ten years of experience in the hospitality industry, I encountered several concerning situations. The sheets were not changed, and I missed two flights due to a child with a disability. I was reluctant to call downstairs or change the rooms. Additionally, the back of the bed had goldfish, a dead bug with blood on the back of the pillow which I noticed the next day, and a roaches on the floor that I had to kill. The staff were nice at check in and the Valet drivers were just amazing on every shift but especially on the overnight!

I recently stayed at this hotel and had a mixed experience. The front desk staff was very welcoming and helpful during both check-in and check-out, which made a great first and last impression. The room itself was spacious and nicely appointed, but unfortunately had a strong moldy smell that really took away from the overall comfort. One of the main reasons I booked was for the free hot breakfast, but this was a letdown. The selection was poor — the only hot item worth mentioning was the waffle maker. Most other food items were cold, the yogurt ran out quickly, and the woman working the breakfast area was consistently unpleasant and unhelpful. On a more positive note, the valet service and general staffing around the property were excellent — always present and helpful. With some improvements, especially in housekeeping and breakfast service, this hotel has real potential to be a top choice.

This was the dirtiest Hilton I’ve ever stayed in. There was a blood droplet on the bed coverlet. When we entered the room there was a dirty paper towel with hair that was used for cleaning that had not been removed by the cleaning people. The bathroom sink did not drain. There were no travel toiletries in the bathroom such as a hairnet like the other Hiltons I stay in. The washcloths on the sink were still wet. Also, the tv service kept going in and out. I will say the people were exceptionally nice and would have probably made everything right but I was only there for such a short time it wasn’t with complaining. I’ve never experienced this before at a Hilton.

Clean room

not healthy options like fruits and granolas under the bed a SOCK that was not ours

Very clean, updated rooms spacious would stay here again in a heartbeat

The staff was very nice and helpful. But as far as cleanliness, the bed sheets were dirty and all the bathroom door handles were dirty.

This was far from a pleasant stay. The bathroom was dirty. There was no bedding for the sofa bed.

Even though the hotel was located downtown it was extremely quiet and no outside noise. The staff was very friendly and Tynecia was pleasant and professional with our check in. This will be my go to place when I go back to the area.

Great location easy to get to. Ac unit was very noisy. Sounds like the compressor was going bad. Had to finally switch rooms at about 3 am from no sleep. The free breakfast made it better tho.

Great hotel and location, plenty of restaurants all within walking distance. Nice room, clean and had all the necessary items in small kitchenette.

The hotel is LOUD! You can hear street/traffic noise all night long (from 4th floor). You can hear other guests walking up and down the hallways. I even had someone banging on my door at 4:45am. On top of that, everything was just O.K. Bar/Restaurant food & service was meh. $32 to park overnight and the Valets were not attentive. Probably would not go back based on the experience.

Clean and spacious!

Spent two days in Orlando and used Hilton homes2suite as our base. The staff was very friendly and professional. The parking is valet only, a small fee but very convenient. The room was well appointed with all but a stove and the bed was quite comfortable.

The hotel rooms are large and comfortable.

Nice hotel and location but the noise from the streets of cars and motorcycles going by made it very difficult to sleep.

when we walked into the lobby, we were immediately greeted by friendly and helpful staff. When we got to our room, we were amazed at how large it was and that it had a fully stocked kitchen (except no stove but there was a microwave). We also ate dinner there and our waitress was very pleasant and very busy because she was also the bartender. We needed help getting an Uber and another staff member showed us how to do it. The bed was very comfortable and the bathroom was huge. The breakfast was substantial and again the staff were very friendly and accommodating. Also the area around the hotel was very safe and we felt comfortable walking. Great location for anyone attending an event at the Kia Center.

Spacious room clean close proximity to many things

Andy at the front desk was incredibly helpful and sharp. He went the extra mile to make us feel comfortable during a very busy weekend.

The hotel was clean and the front desk was pleasant. There is no parking at this hotel, so they charge $40 per night for valet only and it's a complete mess when everyone is trying to check out and get their car. The breakfast staff was one lady with a horrible attitude and poor customer service.

From the moment I arrived, the staff went above and beyond to make my stay memorable. The front desk team was warm, welcoming, and efficient. Housekeeping kept the room immaculate, and the concierge was full of helpful local tips and restaurant recommendations.

Elevator got stuck, to which I was laughed at by front desk staff.

If my wife and I could leave a one star rating, we would. The customer service was horrible and treatment my wife, kids, and I received was inhumane as the maintenance guy forced entry into our hotel room without even knocking on the door and didn’t even apologize. From the front desk customer service was nowhere to be found or seen especially with this invasion of privacy, not to mention my wife was not fully clothed. We were advised that follow up would be made and none has been made to this point after almost a full day checking out from the hotel.

Stayed 10 nights. Every staff member was super friendly. Small bar but great bartenders. Very clean, good location. Valet parking only, ~$32/day.

They could not find my reservation but once we got to the hotel. Andy was helpful enough to fix it for us and get a room. However checking out was also a nightmare. Room was supposed to be prepaid for but was advised got declined for taxes. But was supposed to be prepaid. This is the only time I’ve had an issue with both checking in and checking out.

when we walked into the lobby, we were immediately greeted by friendly and helpful staff. When we got to our room, we were amazed at how large it was and that it had a fully stocked kitchen (except no stove but there was a microwave). We also ate dinner there and our waitress was very pleasant and very busy because she was also the bartender. We needed help getting an Uber and another staff member showed us how to do it. The bed was very comfortable and the bathroom was huge. The breakfast was substantial and again the staff were very friendly and accommodating. Also the area around the hotel was very safe and we felt comfortable walking. Great location for anyone attending an event at the Kia Center.

Staff was friendly and kind. Allowed us to check in early as Hilton Rewards Members.

I don't like the property has valet parking. Very crowded and long lines to wait. And on top of that 35 dollars for overnight parking. I had to interact with staff a couple of times. So far so good except a young lady from night shift very rude attitude.

Clean and in the middle of downtown 👍

Hotel in great condition, extremely friendly staff, perfect location for local restaurants and the Amway center.

Great location for kia arena

Starbucks right down stairs! Not much grass in the middle of downtown but my dogs made it work. I loved the convenience of being on the 2nd floor. Lots of security definitely felt safe.

clean but a little sketchy outside

Unsafe area!!

Great Location downtown.

Love the location of the property. There seems to be a homeless crisis downtown Orlando. But the hotel is amazing.

Easy walk to downtown night life area. Not a bad walk, about a mile, to Kia Center. Rooms are clean, shower was hot, bed was decent.

Great location

Good hotel, but breakfast buffet was very small.

The hotel set up and location are great. Staff are pleasant. The bed, however, was horrible -- so hard that it created significant back pain. Also, toilet paper and basic amenities like dishwasher soap probably shouldn't be treated as valuable as dragon's teeth. The breakfast was uninspiring. The free breakfast was what was expected, but the paid breakfast 'buffet'... not worth the money.

The breakfast was poor quality, but everything else about the hotel was amazing!!

The breakfast was the worse I have seen at a Hilton. Almost no food left at 8:50AM

I recently stayed at this hotel and had a mixed experience. The front desk staff was very welcoming and helpful during both check-in and check-out, which made a great first and last impression. The room itself was spacious and nicely appointed, but unfortunately had a strong moldy smell that really took away from the overall comfort. One of the main reasons I booked was for the free hot breakfast, but this was a letdown. The selection was poor — the only hot item worth mentioning was the waffle maker. Most other food items were cold, the yogurt ran out quickly, and the woman working the breakfast area was consistently unpleasant and unhelpful. On a more positive note, the valet service and general staffing around the property were excellent — always present and helpful. With some improvements, especially in housekeeping and breakfast service, this hotel has real potential to be a top choice.

Great property, I had a very good stay. It was clean, very nice, great staff. There was a great breakfast as well. I’ll definitely stay again if I travel to Orlando.

The stay was great other than the morning buffet we were told about it completely shuts down at 9 am which is far too early. Other than that it was clean and the staff was very friendly and easy to communicate with.

The only complaint I have, the inability to designate someone to check in for me or allowing online check in. However, the hotel staff were amazing! The front desk called me when my husband went to check in, they were polite, and there was no issue once I provided the answers to their questions. The hotel was overbooked so they upgraded our room, at no charge, and it was perfect! I loved the sliding door and light sensor in the bathroom. The shower gel, hand soap, and lotion all smelled amazing! The closet's interior wall was painted a beautiful shade of purple, my favorite color! The beds were just the right firmness, and whoever made them, is a master/mistress of corner tucking! The breakfast was heavy on carbs and protein. I would like to see more greens. The waffle maker was where it was at Saturday morning, but there was bread, biscuits, and bagels. Pork sausage, chicken breast, egg bites, and egg disc. Oranges, yogurt, oatmeal, cereal, and a variety of juices. The breakfast bar staff were friendly and attentive. I loved how they would periodically shout out, 'Good morning!' It made me giggle because unlike most, I love doing the same thing to those who are not morning people. The location was close to our venue and easy to get to. I highly recommend!

The room was very clean and large with a microwave, full size fridge and equipped with everything to eat in. The bed was very comfortable with quality sheets. Breakfast in the morning in a large well equipped room with an outdoor patio, happy hour at the bar and even a kitchen with a few offerings if you don’t feel like going out for supper. The pool is nice and clean, the gym very well equipped and there is even 2 large washer and dryer. The staff was professional and helpful and I even got a few message text inquiring if I was satisfy. It was a 3-night stay that I will repeat as soon as I have to chance to do so. Thank you !

Clean, modern, friendly staff. Good complimentary breakfast. Would return.