Colectia Hotel Urumea

This was a great spot for our three day visit in San Sebastian. The room was small but clean and comfortable and there was a parking garage in the same building. The old town was just a 15 minutes walk away. The staff was extremely helpful and the breakfast was yummy! The only complaint is that the room could have had a bit more light.

La habitación, tenía basura de bajo de la cama,no tenía teléfono x si alguna emergencia, el aire no Hiba,no hay bar,no hay para desayunar,plato de la ducha agretuado.El personal excelente

Good hotel for a place to sleep and park. We could walk into the centre easily and the underground parking felt secure. Note that it's small so the reception is not 24/7 and there's no breakfast. Also only park where there are hotel signs as it's a shared car park with loval residents.

Lovely helpful staff after I made an error checking in. No key cards but an app to use for all doors was really handy! Great position and great parking .

The location was good with an underground garage. The shower door was broken.

El Hotel Colectia fue perfecto durante mi estadia. La persona de la recepcion (Sara) es muy agradable, eficiente, y super competente. La papelera del bano pudiese ser un poquito mas grande.

Very friendly and helpful staff. Convenient location near main rail/bus station and the centre of town. Room has all the amenities you'd expect a good breakfast offering. Good value for money.

Hola. Buenas tardes. Muy decepcionado con la estancia en vuestro hotel(sin duda alguna se lo aconsejaré a mis conocidos... no precisamente q"disfruten"de sus servicios). La entrada(prevista para las 14'00 horas no estaba disponible a las 13'55(claramente estábamos fuera de hora). Quince minutos más tarde realizamos con éxito el Check in . Subimos a la habitación y la encontramos revuelta y sin limpiar. Nos aconsejan esperemos quince minutos más. Así lo hacemos hasta que nos avisa la recepcionista de qué está ya arreglada la habitación. Accedemos a la la habitación 215....abierta puesto que seguía allí la chica de limpieza. Entramos en ella sin necesidad de usar la tarjeta para ello. Nos encontramos en la habitación la papelera del WC rota y un papel del cabecero de la cama(pared) parcialmente despegado. Cuando abandonamos la habitación treinta minutos después compruebo que la tarjeta no funciona para abrir la habitación. Solucionado unos momentos después por vuestros trabajadores. Y una cosa más (creo que esto no sea culpa de vuestro hotel, sino del Cambio Climático...como casi todo) la noche la hemos pasado acompañados de varios mosquitos....muy cariñosos por cierto). Sin más, esperando que estás mis críticas sirvan para que futuros clientes vuestros no tengan que"sufrirlo" sino disfrutar de la estancia....a mi juicio con una equivalencia desproporcionada entre Calidad-Precio. Un saludo

The hotel is basic but clean and in a walkable location to central San Sebastián. It has a good breakfast and all of the staff I dealt with were helpful and friendly.

Great place with parking, litte of the way of town center but with good transportation, Keys went kaput at second day and would not let me in the garage, called the number since staff leaves at 3pm i beleive, was hable to give me code to go into bldg and get master key to get to room and open garage, people getting there aftter staff have to follow instructions real carefully. Otherwise good for the money i had a car so great plus with the free parking.

La habitación, tenía basura de bajo de la cama,no tenía teléfono x si alguna emergencia, el aire no Hiba,no hay bar,no hay para desayunar,plato de la ducha agretuado.El personal excelente

Las condiciones generales son aceptables, pero encontré los corredores algo sucios. Me tocó una habitación que estaba en el primer piso, pero debía tomar un primer ascensor hasta el piso 2, y luego otro ascensor, que estaba bastante alejado del primero, para bajar al piso 1. Y luego el procedimiento inverso para bajar al lobby. Bastante incomodo

nous avons passé un excellent séjours de 2 nuits pour Noël en famille ( 8 personnes). Nous avons beaucoup apprécié l’accueil et le service. Les chambres sont très propres , la literie confortable et le petit déjeuner varié et copieux.

We paid a ridiculously high price for this hotel room and it was probably one of the worst we have stayed in. - The hotel room was dirty when we arrived with leftover food on the nightstand, bugs in the bathroom and garbage next to the bed. - The room smelt like mould and urine after the exaggerated use of detergent had settled. Yes, it actually smelled like old urine next to the nightstand. - Both nights we were woken up by noise from a dog, the housekeeping and people in the hallway early in the morning. - All products in the breakfast buffet that are supposed to be stored cold, were stored at room temperature. - There was so much noise from the employee at the breakfast that we could barely hear ourselves think. - Although we asked for a quiet room, we got a noisy room right next to the road. Consequently, we could not sleep with the window open and the air quality was really bad. - The bathroom was rusty, smelled really bad and the shower leaked water after just a short shower. - The mini fridge suddenly stopped working in the middle of the night, so the food we had stored there actually got broken. Avoid for all costs.

Room was clean, spacious and a good breakfast

We loved the room because it was very clean and spacious, with comfortable beds and pillows. The location of the hotel was perfect for us. The only disappointing aspect was the staff and service. We were ignored upon arrival while the staff member continued a conversation with someone behind the desk. Eventually he told us to wait a moment (no greeting) while he organized his papers. When we returned in the evening, he only greeted us when we first greeted him. The same happened in the morning with a different person when checking out. The staff members did not make us feel welcome, but everything else was good.

The staff was extremely friendly our entire stay! One of the ladies called the airline and delivery service about our lost luggage and helped us research when it would be delivered! It was so incredibly kind and eased a lot of stress. The room was clean, breakfast was delicious. We would highly recommend this hotel to anyone visiting San Sebastián.

O quarto embora pequeno e fechado e com uma decoração bastante modesta, estava limpo e funcional. A casa de bamho também era pequena embora limpa e prática. Tendo em atenção os preços na localidade o hotel não funciona mal, mas tendo em atenção outras cidades o hotel é bastante caro para o que oferece. O pequeno-almoço não tinha grande variedade mas é suficiente se não pensarmos no valor que se paga. A distância ao centro ainda é considerável.

Hola. Buenas tardes. Muy decepcionado con la estancia en vuestro hotel(sin duda alguna se lo aconsejaré a mis conocidos... no precisamente q"disfruten"de sus servicios). La entrada(prevista para las 14'00 horas no estaba disponible a las 13'55(claramente estábamos fuera de hora). Quince minutos más tarde realizamos con éxito el Check in . Subimos a la habitación y la encontramos revuelta y sin limpiar. Nos aconsejan esperemos quince minutos más. Así lo hacemos hasta que nos avisa la recepcionista de qué está ya arreglada la habitación. Accedemos a la la habitación 215....abierta puesto que seguía allí la chica de limpieza. Entramos en ella sin necesidad de usar la tarjeta para ello. Nos encontramos en la habitación la papelera del WC rota y un papel del cabecero de la cama(pared) parcialmente despegado. Cuando abandonamos la habitación treinta minutos después compruebo que la tarjeta no funciona para abrir la habitación. Solucionado unos momentos después por vuestros trabajadores. Y una cosa más (creo que esto no sea culpa de vuestro hotel, sino del Cambio Climático...como casi todo) la noche la hemos pasado acompañados de varios mosquitos....muy cariñosos por cierto). Sin más, esperando que estás mis críticas sirvan para que futuros clientes vuestros no tengan que"sufrirlo" sino disfrutar de la estancia....a mi juicio con una equivalencia desproporcionada entre Calidad-Precio. Un saludo

The hotel is basic but clean and in a walkable location to central San Sebastián. It has a good breakfast and all of the staff I dealt with were helpful and friendly.

This was a great spot for our three day visit in San Sebastian. The room was small but clean and comfortable and there was a parking garage in the same building. The old town was just a 15 minutes walk away. The staff was extremely helpful and the breakfast was yummy! The only complaint is that the room could have had a bit more light.

I would say the front desk workers were rather inflexible when it came for asking for 45 extra minutes to check out and also cancel a second nights stay. Neither were approved. Rooms are tiny. Shower is small and bathroom is small. Overall I would not stay here again but that is because of the customer service

Great hotel in a quiet area. Close to the bus and train stations and only a 20min walk to the most popular places in the city. Very comfortable bed and brand new rooms.

Small rooms, we could hear other guests and water sounds

Room was clean, spacious and a good breakfast

El Hotel es muy básico, las áreas comunes pequeñas, las pocas que tiene, en cuanto a ubicación, está alejado de todo. El precio es muy caro con relación a lo que te brinda. La habitación es muy pequeña, apenas un pasillo de 50cm alrededor de la cama. Baño muy chico!!

Preis-/Leistungsverhältnis stimmt hier nicht wirklich. Zimmer hat kaum Steckdosen. Fenster sind nicht schallisoliert. Und das größte Problem, wir schliefen an einem „Fluss“! Das Abwasserrohr des gesamten Hochhauses ging durch unser Zimmer. Schlafen war schwierig bis unmöglich.

The location was good with an underground garage. The shower door was broken.

O quarto embora pequeno e fechado e com uma decoração bastante modesta, estava limpo e funcional. A casa de bamho também era pequena embora limpa e prática. Tendo em atenção os preços na localidade o hotel não funciona mal, mas tendo em atenção outras cidades o hotel é bastante caro para o que oferece. O pequeno-almoço não tinha grande variedade mas é suficiente se não pensarmos no valor que se paga. A distância ao centro ainda é considerável.

Proximité centre ville Le bruit des trains et des voitures sur l’avenue, Mauvaise insonorisation

Safe, friendly staff, walkable to downtown.

I would say the front desk workers were rather inflexible when it came for asking for 45 extra minutes to check out and also cancel a second nights stay. Neither were approved. Rooms are tiny. Shower is small and bathroom is small. Overall I would not stay here again but that is because of the customer service

Excelente servicio

nous avons passé un excellent séjours de 2 nuits pour Noël en famille ( 8 personnes). Nous avons beaucoup apprécié l’accueil et le service. Les chambres sont très propres , la literie confortable et le petit déjeuner varié et copieux.

Lovely helpful staff after I made an error checking in. No key cards but an app to use for all doors was really handy! Great position and great parking .

El Hotel Colectia fue perfecto durante mi estadia. La persona de la recepcion (Sara) es muy agradable, eficiente, y super competente. La papelera del bano pudiese ser un poquito mas grande.

Very friendly and helpful staff. Convenient location near main rail/bus station and the centre of town. Room has all the amenities you'd expect a good breakfast offering. Good value for money.

We loved the room because it was very clean and spacious, with comfortable beds and pillows. The location of the hotel was perfect for us. The only disappointing aspect was the staff and service. We were ignored upon arrival while the staff member continued a conversation with someone behind the desk. Eventually he told us to wait a moment (no greeting) while he organized his papers. When we returned in the evening, he only greeted us when we first greeted him. The same happened in the morning with a different person when checking out. The staff members did not make us feel welcome, but everything else was good.

The staff was extremely friendly our entire stay! One of the ladies called the airline and delivery service about our lost luggage and helped us research when it would be delivered! It was so incredibly kind and eased a lot of stress. The room was clean, breakfast was delicious. We would highly recommend this hotel to anyone visiting San Sebastián.

Great place with parking, litte of the way of town center but with good transportation, Keys went kaput at second day and would not let me in the garage, called the number since staff leaves at 3pm i beleive, was hable to give me code to go into bldg and get master key to get to room and open garage, people getting there aftter staff have to follow instructions real carefully. Otherwise good for the money i had a car so great plus with the free parking.

Safe, friendly staff, walkable to downtown.

Good location though took a little while to find the hotel as it’s not brilliantly signposted. But the staff and the rooms are nice. Quiet, and the bed is comfortable. Walkable along the river to the old town.

Great hotel in a quiet area. Close to the bus and train stations and only a 20min walk to the most popular places in the city. Very comfortable bed and brand new rooms.

Good hotel for a place to sleep and park. We could walk into the centre easily and the underground parking felt secure. Note that it's small so the reception is not 24/7 and there's no breakfast. Also only park where there are hotel signs as it's a shared car park with loval residents.

La struttura non è vicinissima al centro ma nel complesso accessibile, ben tenuta e pulita

El Hotel es muy básico, las áreas comunes pequeñas, las pocas que tiene, en cuanto a ubicación, está alejado de todo. El precio es muy caro con relación a lo que te brinda. La habitación es muy pequeña, apenas un pasillo de 50cm alrededor de la cama. Baño muy chico!!

Voor een bezoek aan het stadion of de stad prima hotel met een zeer lekker ontbijtbuffet. 15 min. lopen vanaf het busstation en 30 min. wandelen naar het zeer mooie centrum en mooie baaien!

Very friendly and helpful staff. Convenient location near main rail/bus station and the centre of town. Room has all the amenities you'd expect a good breakfast offering. Good value for money.

The hotel is basic but clean and in a walkable location to central San Sebastián. It has a good breakfast and all of the staff I dealt with were helpful and friendly.

Great place with parking, litte of the way of town center but with good transportation, Keys went kaput at second day and would not let me in the garage, called the number since staff leaves at 3pm i beleive, was hable to give me code to go into bldg and get master key to get to room and open garage, people getting there aftter staff have to follow instructions real carefully. Otherwise good for the money i had a car so great plus with the free parking.

This was a great spot for our three day visit in San Sebastian. The room was small but clean and comfortable and there was a parking garage in the same building. The old town was just a 15 minutes walk away. The staff was extremely helpful and the breakfast was yummy! The only complaint is that the room could have had a bit more light.

nous avons passé un excellent séjours de 2 nuits pour Noël en famille ( 8 personnes). Nous avons beaucoup apprécié l’accueil et le service. Les chambres sont très propres , la literie confortable et le petit déjeuner varié et copieux.

Good hotel for a place to sleep and park. We could walk into the centre easily and the underground parking felt secure. Note that it's small so the reception is not 24/7 and there's no breakfast. Also only park where there are hotel signs as it's a shared car park with loval residents.

We paid a ridiculously high price for this hotel room and it was probably one of the worst we have stayed in. - The hotel room was dirty when we arrived with leftover food on the nightstand, bugs in the bathroom and garbage next to the bed. - The room smelt like mould and urine after the exaggerated use of detergent had settled. Yes, it actually smelled like old urine next to the nightstand. - Both nights we were woken up by noise from a dog, the housekeeping and people in the hallway early in the morning. - All products in the breakfast buffet that are supposed to be stored cold, were stored at room temperature. - There was so much noise from the employee at the breakfast that we could barely hear ourselves think. - Although we asked for a quiet room, we got a noisy room right next to the road. Consequently, we could not sleep with the window open and the air quality was really bad. - The bathroom was rusty, smelled really bad and the shower leaked water after just a short shower. - The mini fridge suddenly stopped working in the middle of the night, so the food we had stored there actually got broken. Avoid for all costs.

Room was clean, spacious and a good breakfast

Voor een bezoek aan het stadion of de stad prima hotel met een zeer lekker ontbijtbuffet. 15 min. lopen vanaf het busstation en 30 min. wandelen naar het zeer mooie centrum en mooie baaien!

Det var ett helt okej hotell , bra frukost

A great budget hotel. Good location if you're arriving by bus, very friendly staff. Quiet room, comfortable bed and good air con. Breakfast was plentiful.

The hotel is basic but clean and in a walkable location to central San Sebastián. It has a good breakfast and all of the staff I dealt with were helpful and friendly.

Muito confortável, cama excelente chuveiro bom. Funcionarios ótimos e cafe da manha tb muito bom. O hotel é bonito tb.