Fairfield Inn and Suites by Marriott Lake Charles - Sulphur

The staff was great and very helpful, but the hotel itself is run down despite being fairly new. The floors are uneven, the rooms are poorly maintained, and the bathroom in my original room had a ton of rust. The deadbolt was broken and I ended up asking to be moved to a different room. The staff was very accommodating but the sheets were stained in the new room. Was expecting something a little nicer from a Marriott-branded hotel

Manager was very accommodating and nice. The hotel itself seemed old and outdated. Not like Fairfields in the past. It was clean. Elevator smelled.

Build was old and run down!!!! I would not stay here again

Toilet seat was dirty, toilet bowl was dirty. TV had trouble connecting to whatever service. Staff was courteous and friendly.

Standard