PAYMENT & CANCELLATION POLICY: 50% deposit payable upfront and balance on or before arrival. Keys will not be handed over until all outstanding fees are paid in full. ID/PASSPORT REQUIRED WHEN CHECKING IN - keys will not be handed over without proper identification.
Kindly note that after reservations have been confirmed and accepted NO refunds will be given for late arrivals, early departures or cancellations and the deposit paid will be forfeited as a reservation service fee. If apartments are vacated before contracted departure date, rentals will not be refunded.
BREAKAGE, DISTURBANCE, KEY DEPOSIT (REFUNDABLE): Please note that an additional refundable Breakage and Disturbance Deposit is payable in cash on arrival. R200 pp for backpackers, the Breakage and Disturbance deposit (Safety Deposit) will be refunded on the day of check out once the rooms have been inspected. Please note, without this safety deposit, we will not hand over any keys to any rooms until the entire safety deposit is settled.
NOISE AND DISTURBANCE: We are a residential establishment in a quiet, peaceful area. It is important that our guests are respectful to each other and our neighbours and therefore we request that there be no loud music or noise after 10.00 pm, before that time we also request that any noise/music be kept at an acceptable level and that only paying guests may be on the premises unless permission has been obtained from the owners via reception. Please note that Ansteys is NOT a party venue - we are in a residential area and we cannot allow loud noise and music out of consideration to our neighbours and other paying guests. Please be considerate when using the communal ablution facilities as there are guests staying in the rooms close by. If any noise and disturbance persists despite the first and only warning from reception, we will have no choice but to evict you out of respect and consideration to our other guests and neighbours.
CHECK IN AND OUT: Check in time 14h00 - 22h00 (or earlier if unit/cabin is ready). STRICTLY NO CHECK INS AFTER 10 PM as Reception closes at 10pm. We will not be held responsible for arrivals after 10 pm and no refunds for arrivals after 10 pm (Baz Bus commuters excluded). Check out time 09h00 (failure to check out after 9 am will result in an extra night's charge). ID/PASSPORT REQUIRED WHEN CHECKING IN - keys will not be handed over without proper identification. Upon check in, you will be required to fill in our indemnity board which requires various information including id and/or passport numbers for all persons using our premises. Any visitors that have been granted entrance will be required to fill this in as well.
SMOKING: Ansteys has a strict NO SMOKING policy, acceptable smoking areas are anywhere on the premises where there is no roof. Do not discard cigarette butts in pot plants or in the garden/parking area - please use the ashtrays provided.
PARKING: Strictly for guests only. A parking bay is allocated per unit, as well as parking in the garden. Parking is allocated on a first come first serve basis, this is not to say that we will not do whatever we can (within reason) to assist in the safety of our guests vehicles. Please bear with us during busy times and ensure that you complete the parking info on the indemnity form at reception and park properly between the lines without obstructing the roadway, driveway and other guest's parking bays.
VISITORS: The facilities are strictly for paying guests only. No visitors allowed on the premises unless approved by Management. All visitors to be signed in at Reception as per our Insurance requirements. Visitors to park at the beach - please ensure you advise your visitors.
OVERCROWDING: Overcrowding is not allowed. The maximum number of persons allowed, including children, may not exceed the maximum number of guests indicated for the unit/room. Should we find overcrowding the entire party will be evicted without refund of either safety deposit or accommodation monies.
SERVICING OF UNITS: Self Catering Units will be serviced daily at no additional charge (with the exception of Sundays and Public Holidays or during busy periods) for the making of beds, removal of full rubbish bags, change of bath mats and dishcloths if needed, as well as a change of linen for longer stays. Servicing does not include washing of dishes. Please ensure that the dishes are washed and packed away when checking out. If not, a fee will be deducted from your Breakage/Disturbance deposit depending upon the severity of the mess in question.
LAUNDRY SERVICE: There is a daily drop off and pick up laundry service at reasonable rates. Please enquire at Reception for further information.
SUPPLIES ON ARRIVAL: We supply toilet paper but we do not supply any toiletries, coffee, tea or sugar etc. as these units are self-catering. Some of these items can be purchased at Reception if need be, or visit Heidi's Café (above the swimming pool) for breakfasts, good filter coffee and delicious home baked treats.
MONKEYS: Please do not feed the monkeys! Ensure that all doors and windows are closed when you go out so that the monkeys cannot access your apartment. They are very clever and know just what to do to get in - they can cause great havoc if they get into the apartments and WILL steal your food and whatever else they can get hold of.
TV, LIGHTS, WATER etc: Environmental conservation is important to us and we try our utmost to do our bit where possible - please be mindful that the TV, lights, fans and air conditioners (where applicable) in your flat and communal areas are turned off when you have finished with them and that all taps are closed properly when you leave. Please check your outside lights as well.
SWIMMING POOL: The use of the swimming pool is entirely at your own risk. Children under the age of 12 years and non-swimmers are to be supervised by adults at all times. (Strictly no swimming between 10pm and 6am). IMPORTANT : please rinse off all sand at the beach showers and at the pool entrance before entering the pool and showers. No glass, surfboards and excessive splashing in the pool.
COMMUNAL AREAS AND FACILITIES: Please be considerate of other guests and kindly clean up after yourselves and ensure that you wash, dry and pack away all dishes that you have used. Please don't litter or discard items in the garden/parking area or down the driveway - use the bins provided.
Let's all work together to ensure a happy stay for everyone!
Should you not abide by our Terms and Conditions your Breakage and Disturbance deposit will be forfeited/charged. Your co-operation with the above Terms and Conditions is sincerely appreciated.
Wishing you a happy and enjoyable stay with us!
*Condition of Entry/Residence: I/We hereby agree that I/We enter the premises including the parking, garden, pool and other areas at my/our own risk and that it is a condition of my/our occupation of the premises that I/we specifically agree and accept that the company and/or each and any of its respective subsidiary and associated companies, and their respective members, employees, contractors, agents or representatives (hereinafter jointly and severally referred o as the 'company') shall not be responsible for any accident or bodily injury to any person or loss of or damage to property brought by me/us upon the premises regardless of whether such injury, loss or damage results from the negligence of the company or from any other cause whatsoever. I/We indemnify (where more than one person, jointly and severally) the company against any claim by any person accompanying me, including especially any minor or disabled person in connection with his/her occupation of or his/her presence or the presence of his/her property on or about the premises, including specifically without being limited thereto, any claims arising from injury to such person and/or loss of or damage to his/her property as aforementioned and from any cause whatsoever
CHECK IN AND OUT: Check in time 14h00 - 22h00 (or earlier if unit/cabin is ready). STRICTLY NO CHECK INS AFTER 10 PM as Reception closes at 10pm. We will not be held responsible for arrivals after 10 pm and no refunds for arrivals after 10 pm (Baz Bus commuters excluded). Check out time 09h00 (failure to check out after 9 am will result in an extra night's charge). ID/PASSPORT REQUIRED WHEN CHECKING IN - keys will not be handed over without proper identification. Upon check in, you will be required to fill in our indemnity board which requires various information including id and/or passport numbers for all persons using our premises. Any visitors that have been granted entrance will be required to fill this in as well.
PAYMENT & CANCELLATION POLICY: 50% deposit payable upfront and balance on or before arrival. Keys will not be handed over until all outstanding fees are paid in full. ID/PASSPORT REQUIRED WHEN CHECKING IN - keys will not be handed over without proper identification.