lyf Dayanta Xi'an

Customer service is top notch

Everything was perfect. Except the breakfast, that is only Oriental Food options.

Very nice staff. self-service laundry very helpful

Pros: The hotel staff are very friendly, especially the lovely cleaning lady on floor 10. The location is excellent, in the middle of Datang Everbright City, with plenty of restaurants and entertainment options nearby. The chic décor is modern and stylish, adding to the hotel’s charm. Cons: While the staff and location were great, the management is not fully equipped for a 4-star hotel. The facilities feel more like a condo. During our 5-night stay, we had three power outages and one accidental fire alarm. The hotel entrance is hard to find, causing two delayed deliveries. The biggest issue: we booked a one-bedroom, one-living-room suite for 3, but it arrived with only one king bed. The living room sofa was not convertible, and we were offered a rollaway bed at EXTRA cost, despite having paid for three guests. I ended up using the bay window sitting area as a makeshift bed (which was comfortable), but good service should ensure every paid guest has proper sleeping arrangements, rather than leaving guests to figure it out themselves. Overall: This would be an excellent 3.5-star hotel, but not comparable to other 4- or 4.5-star hotels I’ve stayed at. The staff and location are strong, but management and facilities need improvement to meet true 4-star standards.