Tru By Hilton Atlanta Galleria Ballpark

Parking is an additional charge when you are already paying nearly $300 for a one night stay at a 2 star hotel is bad.

No towels in pool area

Nice hotel with a good breakfast selection. Pool needs a little more attention. My kids found sand, hair, and gum in the pool.

Great stay at Tru. Hotel and Room was very clean. Enjoyed the outside patio in the evening w/TV and free breakfast in the morning. Plenty restaurants nearby. Please note that there is a $10 parking fee per night.

We loved the pool, billiards table, fire pit, and friendly staff!

Brand new. Very beautiful. Great location. Pool table, great outdoor seating. With a TV Very good breakfast.

I loved our stay at this hotel. They have a nice lobby with plenty of space to relax. We used the pool table. You can also get out and walk outside. They have a nice gas fire pit and a giant tv. I love that the check-out was at noon. They offer very good breakfast (pancakes, eggs, sausage, toast). They also have buckets on every floor for ice. The gym is also very nice! They have an indoor pool. I didn’t like that they charge extra for parking.

The venue was great and the staff was friendly and helpful but the BEST thing was the pool table!!!

Nice colorful clean nice gym outside seating pool inside

The pool water was cloudy we want to swim but the water wasn't clear

Very clean and great breakfast selection

Leaving my first review on a hotel because this place was disgusting. Pee on toilet. Hair in bed. We had to clean parts of the floor with rags just so that we could walk. Do not recommend

This may have been the worst Hilton brand hotel I have ever been in. Delay in getting room when we arrived, without much courtesy. The room itself was bad. Echoed due to all of the hard surfaces in the room. Furnishings appeared to be Ikea rejects. Flimsy and unstable. No shower curtain in bathroom. Mold/dirt in tub grout. Room was not cleaned after the second night as was agreed. Requested additional towels as a result at 2:00 PM that next day. When they hadn't been received by 9:00 PM, went and took towels from the workout room and pool area. I will definitely find different options the next time I'm in the area.

Room had not been swept or dusted in a while. There was toe nail clippings on the floor.

Contrary to my expectations, the rooms were not cleaned daily but rather every third day. Additionally, the towels were never replaced, necessitating frequent calls to the front desk for new towels. Furthermore, even when the rooms were cleaned by housekeeping, they seemed to forget to clean the floors. Would not recommend this hotel for long stay.

Great price and very clean rooms. The breakfast fresh and the area was clean.

Property and our room was in excellent clean condition. Breakfast attendants and were helpful and friendly.housekeeping staff

Roaches and dirty rooms !

Roaches!!!

Clean property, clean room, amazing staff, great stay

It was a great stay, the only real problem was my refrigerator wasn’t working. The only solution he came up was they could keep my food downstairs in their kitchen . But, it’s not like I’m going to get up on the middle and go downstairs to get my food! Disappointed about the lack of service!

Loud. Runny eggs. 2 out of 3 juices were out. Pancake machine is weird and slow. Broken lamp with electrical shock hazard. Did tell me they charged for parking. Nice pool and outdoor seating areas. Pool table!!

The A/C leaked lots of water onto the floor which became very slippery. The repairman tried but could not fix the leak.

smaller rooms but clever use of space, clean, comfortable with great use of space. There's a back patio with fire pit, pleanry of snacks offered Wuthering really good breakfast

We were in a room that had an adjoining room. Around 2 am the occupants of that room came in their room and were so loud for about 2 hours partying. Could not sleep for the noise.

This may have been the worst Hilton brand hotel I have ever been in. Delay in getting room when we arrived, without much courtesy. The room itself was bad. Echoed due to all of the hard surfaces in the room. Furnishings appeared to be Ikea rejects. Flimsy and unstable. No shower curtain in bathroom. Mold/dirt in tub grout. Room was not cleaned after the second night as was agreed. Requested additional towels as a result at 2:00 PM that next day. When they hadn't been received by 9:00 PM, went and took towels from the workout room and pool area. I will definitely find different options the next time I'm in the area.

Small room. Refrigerator barely cool. No microwave or dresser with drawers. Walls very thin. Can hear people talking in the next room. Someone has dogs and they bark

It doesn’t have a microwave in the rooms which is annoying. Also, the staff doesn’t know the breakfast times. The night staff to be specific.

Room was very humid

Pros: Mostly clean, nice accommodations, decent breakfast, comfy beds Cons: Wood floors so you can hear ABSOLUTELY everything in the rooms next to you, above you, AND below you.

The hotel is fairly new and clean. It's walking distance to the ballpark. My big issue was they had given the room we had booked to someone else. We were not late to check in either. We will not be staying here again.

The woman at the front desk who checked me in truly made a difference. She was incredibly friendly, and her warmth made both the check-in process and my stay a delightful experience.

It was difficult to reach the front desk, staff of this property whenever need to contact them. Front desk staff upon checkout was unfriendly. This was not the experience of a Hilton property that I’ve come to expect.

The staff was especially nice and provided help with my bags which was much needed because I have mobility issues. Assigned me a room close to the elevator as I requested.

We booked and paid for a room earlier in the day around 1:00 pm before we set out on our trip to Atlanta, called at around 6:00 pm to let them know we would be arriving around 10 pm. When we arrived, the room had already been given to an honors member and we were given a walk letter for a free stay at what appeared to be the motel across the street, the hilton spark. The "motel across the street" was in no way comparable to the room we booked and upon requesting a refund Carlos, as kind as he was,was not forthcoming about the "accommodation" we had been given. He then called the Hilton double tree down the street and asked if they had a room avaliable, allowing us to believe it would be covered by our prior purchase. All would have been well if we didnt have to pay 200% of the amount that the room we booked and paid for at the Hilton tru was. I understand sometimes things get over booked, mistakes happen and I am not unreasonable. I would hope that in the future if a guests room was given to someone else they would not send them to the spark and present it as a favor. I dont mean to talk down on the hilton spark, the staff was friendly but it was not at all what we were expecting. I would have appreciated a phone call or email to give us a heads up so we could have made other accommodations of our own accord. Carlos was kind, and helpful but he neglegently misrepresented the facts. The Hilton double tree is nice, but paying double for the room we needed was not in our budget.

We asked for a room as far from the elevator as possible when I booked, I understand it’s not always possible, but we were literally the closest room possible to the elevator (we didn’t check in late or anything - about 6pm). There was no breakfast - like no food out, all that was left was cereal and a couple bagels (45 minutes left of breakfast, too). There were probably 5 people at the time I was there who also came down for breakfast with no luck. I asked for an extra blanket and was told they didn’t have any… I’ve never not been able to get a blanket at a hotel before.

I waited at the front desk for an hour before someone came to see me. I had To call a number on the sticky note on the desk to get someone who was off today to call the worker who was at work

Showed up right at 3pm to check in. Got here and they said our room was not ready. This was extremely unfortunate due to myself, wife, and 2 toddlers driving 4 hours and having a plan for them to nap prior to our evening plans. Since we did not have a room to go to we had to hang in the lobby with 2 extremely busy toddlers grabbing and tearing through everything. We did not get into our room till closer till 4 and we were unable to go through with our kids nap plan and it was an awful evening for us. I picked this hotel compared to 4 others and paid more and truly wish I would have went with one of the others.

Staff was never at desk leaving multiple occasions, where guest just stood there waiting with no one to help. Incredibly rude staff , not welcoming at all. Will never stay here again.

Excellent service, friendly staff.

I love everything about the property. Walkable to Truist park.

Safe and quiet area. Very walkable to dining and entertainment.

Great Hotel, fun vibe, location is perfect for proximity to truist park. 10-15 minute walk.

Great spot if attending Braves game. 15-20 minute walk to Battery Park.

Close to ballfield

Close to the ballpark and very nice rooms.

Good location walking distance to Braves game and the Battery.

This is a really nice property and a great location at a very reasonable price. Would highly recommend

Great spot if you are attending a Braves game.

Convenient location

Very clean and great breakfast selection

Loud. Runny eggs. 2 out of 3 juices were out. Pancake machine is weird and slow. Broken lamp with electrical shock hazard. Did tell me they charged for parking. Nice pool and outdoor seating areas. Pool table!!

Everything was very nice =Pool was clean and open every day I stayed there. Breakfast was very good. Beds were very comfortable. Room was spacious and very clean.I will definitely stay there again.

The guy that checked us in was amazing. Weve stayed at this Tru several times and was always happy. This time the breakfast staff was not on top of things and really had a no care attitude. The pancake machine wasnt working. Someone looked at it and just walked off. There was still an hour to go. Things were just not what the normally are. They need to get this cleaned up.

We always like how clean the Tru hotels are, and they have full breakfast options which make it simple when traveling with kids.

Great price and very clean rooms. The breakfast fresh and the area was clean.

It was a nice place that had fun games for the kids to play. My only issue with it was that there was no coffee at breakfast they said the coffee machine was broken. Staff was pleasant and comfortable beds!

We asked for a room as far from the elevator as possible when I booked, I understand it’s not always possible, but we were literally the closest room possible to the elevator (we didn’t check in late or anything - about 6pm). There was no breakfast - like no food out, all that was left was cereal and a couple bagels (45 minutes left of breakfast, too). There were probably 5 people at the time I was there who also came down for breakfast with no luck. I asked for an extra blanket and was told they didn’t have any… I’ve never not been able to get a blanket at a hotel before.

Everything was fine at the facility. Although it was no coffee in the morning and they tried to charge me $10 for parking even though Expedia said my total bill and they totaled it but at the site they wanted to charge me 10 dollars. So anyways no coffee and I did not want to pay for parking.

Breakfast was terrible, no coffee. The entire breakfast was empty.