Chambers Residence, Sunway Putra Mall

If I could give zero stars, I would. We traveled from the USA with a group of eight guests. Our booking clearly stated a 2-bedroom suite with four queen beds. However, when we arrived, each bedroom had only one queen bed and there was a futon in the living area. That is not what we reserved. Each room had only one comforter and two towels. I had to call the front desk and argue just to get four additional towels so everyone could have one, along with extra sheets and a comforter for the futon. This should not have required a debate. We were also informed that housekeeping does not clean daily, trash is not collected daily, and towels can only be changed after two days. For a group of eight guests, this is unacceptable. The room itself was outdated and not very clean. The bathroom had visible mold around the sink area, and the furniture looked worn and old. The front desk receptionist, Nasha, was extremely rude and unprofessional. Her attitude was dismissive and inappropriate for someone working in guest relations. The pool looked nice, but despite only a light drizzle, security would not allow us to swim. This was very disappointing, especially since it was not storming. The only positive aspect of our stay was the breakfast. Overall, this hotel looks much better in photos than in reality — the pictures must be from many years ago. I will not return and would not recommend this hotel to anyone.

Bad reception service.

Pool and area is amazing. but too many cons, listed as below, 1. Reception Staff was rude, either they are not from hospitality industry or simply ignorant showing they don't know English. They wanted all cash, deposit plus hotel charges. but didn't have change to give it back. I was promised to get my change over 20 Ringget but none received. Infact when I asked, they showed as they don't understand English. 2. Cleaning - I found crocroch in my room very first day. Sofa was broken, no one cares to attend. 3. Cleaning staff - mostly Overseas (Bangladesh i suppose) lacks simple discipline like standing in front of door in the lift, stares at woman's

Courteous staff, good location. Only issue was a few roaches scurrying about

Worst hotel experience I’ve ever had. They demanded cash only, refused to process my credit card, and even tried to keep my passport as collateral when it was their machine that wasn’t working. The room was a mess — broken lights, no WiFi, and a photo falling off the wall — and the staff were rude, unhelpful, and completely disorganized. I couldn’t make payment until the third day, and they kept asking me to change my plans to match their manager’s availability instead of fixing their own system. To make matters worse, they’ve got fines for ridiculous things like putting organics in the wrong bin or getting a drop of water in the elevator, and they charge extra for everything, including CLEANING YOUR ROOM and even towels to use the pool. If you don’t want your guests to use the amenities, then don’t list them. An absolute nightmare from start to finish. Avoid this place entirely.