Best Western Plus Riata

the rooms are remarkably quiet! Hall noise is minimized and so is noise from adjacent rooms. Breakfast has abundant options! Staff is friendly and helpful. Dining options are within walking distance. Parking is easy.

The room was larger and comfortable with an area for preparing food, sink, refrigerator, coffee maker, microwave. Exercise room was open and clean. The options to build your yogurt was nice.

Decent place. Large parking lot. Free breakfast. Nice pool.

Only a few issues. The plumbing with the toilet (wouldn’t always flush). The ice maker on the 3rd floor was out of order. Also found a hair in the shower before we even used it and bathtub drain was severely clogged.

Dirty room. Filthy bathroomBroken elevator. Really bad breakfast.

They could have some vending machines with reasonable prices. $2 for a 12oz can of soda is extortionistic. It’s not eggs.

I would have given the property a 5 star but the elevator was down my entire stay. I needed the exercise.

can’t say enough good things about my experience at the Best Western Plus Riata. From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick, friendly, and efficient, and every team member I encountered was courteous and professional. The room was exceptionally clean, comfortable, and well-appointed — everything felt fresh and well-maintained. The bed was incredibly cozy, and I really appreciated the modern touches, from the big-screen TV to the spotless bathroom. The housekeeping staff clearly takes pride in their work. The complimentary breakfast was a pleasant surprise, with plenty of hot and cold options that were fresh and well-stocked. The pool area and outdoor seating were also great for relaxing after a long day, and the location is perfect — close to restaurants, stores, and the main highway, yet quiet enough to get a peaceful night’s rest. Overall, Best Western Plus Riata exceeded my expectations in every way. It’s clear that management and staff truly care about their guests’ comfort. I’ll absolutely be staying here again the next time I’m in Brownwood — highly recommend!

Parking was easy and secure. Room was clean and confortable.

My husband and I were in Brownwood for a college baseball game. We were greeted the moment we walked in, check in was quick and easy and great customer service. Loved that they had a coffee bar available in the lobby as it was quite cool while we were there. All areas of the hotel we visited were very well kept and clean. Our room was spacious and comfortable. The only drawback was the road noise but not intolerable. We didn’t utilize any amenities other than the free breakfast which was very good but did walk around the pool area and gym which both looked well kept as well. We would definitely stay again if we visit Brownwood in the future.

Check in and out was great, breakfast was also great. But in our room our tv did not work it just said no signal and also i woke up several times to go to the restroom and there was roaches. Also the guest above us checked in late like almost midnight and they were so loud that it woke us all up then we could not go back to sleep till late and had to wake up like 6 am. We were

First my name is not fitmx! Where did that come from? Second property does not take Amex. Nothing was said re that in reservation process. Third 1st room checked in was not cleaned or reset.

I suggest requesting the top floors and avoid the first floor because the amount grasshoppers is unbelievable. Im telling ya we had to kill about 6 or 7 within the first 20 minutes of initial entry. After that we just placed a towel under the door to keep them out. The humidity in the room was juat as bad we were inky there for a shower and a ouple hours of sleep so we powered theu the inconvenience of it all.

Room smelled like wet dirty mop, it also had a lot of crickets. Hotel was dirty overall. Breakfast was also not good.

Dirty room. Filthy bathroomBroken elevator. Really bad breakfast.

Very clean property

can’t say enough good things about my experience at the Best Western Plus Riata. From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick, friendly, and efficient, and every team member I encountered was courteous and professional. The room was exceptionally clean, comfortable, and well-appointed — everything felt fresh and well-maintained. The bed was incredibly cozy, and I really appreciated the modern touches, from the big-screen TV to the spotless bathroom. The housekeeping staff clearly takes pride in their work. The complimentary breakfast was a pleasant surprise, with plenty of hot and cold options that were fresh and well-stocked. The pool area and outdoor seating were also great for relaxing after a long day, and the location is perfect — close to restaurants, stores, and the main highway, yet quiet enough to get a peaceful night’s rest. Overall, Best Western Plus Riata exceeded my expectations in every way. It’s clear that management and staff truly care about their guests’ comfort. I’ll absolutely be staying here again the next time I’m in Brownwood — highly recommend!

Very Clean and spacious rooms!!

The receptionist and everyone there were great.. the breakfast was great. The room was fine but the hallways, elevator and general areas were dirty and needed to be cleaned.

This is the cleanest hotel I have ever stayed. Beautiful condition.

The only issue was the .....small puffy pillows(bad for the neck).

The internet was very poor, which is frustrating for all guests, but especially business guests.

The room was larger and comfortable with an area for preparing food, sink, refrigerator, coffee maker, microwave. Exercise room was open and clean. The options to build your yogurt was nice.

Hotel was clean, easy to get in and out of. The only complaint was the noise from the room above mine. There is no sound deadening at all between floors. I thought the room above me must have a herd of horses staying there. It was 11:30 pm before it finally got quite.

Stayed two nights for a basketball tournament.Check in was easy and staff was very friendly and helpful. We had a double queen room that included a microwave, mini fridge ,wet bar and remote controlled blinds. The room was large and comfortable to move around in. Well cleaned with comfortable beds and pillows and a large bathroom. The hotel offered a great complimentary breakfast that included scrambled eggs, sausage, fried potatoes, waffles, biscuits and gravy along with bagels, yogurt and hot cereals, milk, coffee and several varieties of juice. There was 24hr coffee,ice water and tea in the lobby. Hotel is located within walking distance of several places to eat and shop. Would definitely stay here again if we’re in the Brownwood area and would highly recommend to anyone staying in that area

There is literally no insulation in the walls so you can hear everything - the people above, below, and around you. It was the noisiest stay I’ve ever had. I didn’t sleep at all because the neighbors kept their tv on forensic files all night and the people above me wore their cowboy boots around and stomped in at 2am each night. So awful. So loud.

The bed was hard and i felt springs of mattress—very little sleep. They Only had Decaffeinated coffee in room! I drink regular!

Rooms much larger than expected and recently updated. Partial kitchen and 2 TVs with a couch. Great breakfast selection. Very much considering staying here again.

We were happy with everything but the bed was hard.

This hotel exceeded my expections...clean, good location, spacious room with designated bedroom, living area and minimal kitchen area (microwave, small fridge and sink area). TV in the bedroom and in the living area. I would definitely stay here again.

We felt welcomed from the moment we stepped up to the front entry! The staff was nothing but friendly, compassionate, helpful and truly cared about your stay! If there is an opportunity to stay in the area again we most definitely will book with this facility again!

My daughter and I enjoyed our stay. Very comfortable and clean. Dominic at the front desk was extremely friendly and helpful. He called me after we left to inform me I had left phone charger. I really appreciated this call. I went back by to pick up my cord and Dominic kindly assured me that I wasn’t the only person to do this. I will definitely stay here again!

When we arrived we were pleased with the check in until we got to the room to find it had never been cleaned from the previous customers. The desk clerk was very surprised and did take care of us and put us in a different room. Then the new room did not have a plug for the bath tub. Again, the clerk took good care of us. The room was clean, the beds were very comfortable and the desk clerk was extremely helpful...

The property General Manager was working a double when I checked in. Expedia had really screwed up my reservation and she took the time needed to make sure I had a room and got me taken care of. After a long drive, I am grateful to her!

can’t say enough good things about my experience at the Best Western Plus Riata. From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick, friendly, and efficient, and every team member I encountered was courteous and professional. The room was exceptionally clean, comfortable, and well-appointed — everything felt fresh and well-maintained. The bed was incredibly cozy, and I really appreciated the modern touches, from the big-screen TV to the spotless bathroom. The housekeeping staff clearly takes pride in their work. The complimentary breakfast was a pleasant surprise, with plenty of hot and cold options that were fresh and well-stocked. The pool area and outdoor seating were also great for relaxing after a long day, and the location is perfect — close to restaurants, stores, and the main highway, yet quiet enough to get a peaceful night’s rest. Overall, Best Western Plus Riata exceeded my expectations in every way. It’s clear that management and staff truly care about their guests’ comfort. I’ll absolutely be staying here again the next time I’m in Brownwood — highly recommend!

Friendly staff, very clean and they kept the breakfast food coming out.

The trip was terrible we got there and we got there we had to buy clothes considering we didn't plan on staying that night but we had to buy clothes because we had a party to go to the next day and he graduation so it's a very Rush evening I had to plan the night we got lost in our way there and then when we did finally get there we will check in very quickly the girl was in a rush to get out once we got choked in we got to a room it was raining that night so we're not very happy but didn't have half our stuff for the next day because we did not plan on staying so we didn't have all our as you could say hair dryers and hair makeup and all that but we use what we need to use the top it off once we got in our room and situated I got a call from the front desk telling us that we were in the wrong room I still cuz we'd already switched into a bit dumb as it had already gotten down and wanted to rest we had not gotten some sleep we had a 7 hour drive there had to top it off I got a phone call after work and once we got a phone call afterwards they told us that you realize you did sign papers for another room I said no that was not my problem that's the front desk and again he said well I'm just letting you know that which was to me a gift trip I did not like the feeling that I was given to me which to me was a bad customer service

Great service from the front desk. Rooms were clean & very comfortable. Would recommend

My check in experience was wonderful, even though it was late in the evening the staff was very helpful getting me to my room. I’m disabled and it never easy to travel alone. Checking out was the exact opposite. I couldn’t get a receipt because he couldn’t find me in the system. I called NUMEROUS times to get help get my luggage to my car and no one answered the phone, but when I went to the desk there was a person just sat there. I ended up getting & loading the cart and dragging it to the front desk. I had to practically beg for help to my car even though I was in obvious distress! Not sure I want to go through that again.

I get there I try to check in the lady looks at my ID and says oh no I can't rent this to you your local refuses to give me a refund told me to go to the website that I used to make them reservation went to the website they said I had the hotel they contacted the hotel and the hotel refused to give them a refund so how did I how was my check-in it didn't exist I did not get to check in I was allowed to walk in and ask how to get a refund and was told that I don't receive one and then was told that I was rude and disrespectful when my friend witnessed this lady telling me that I was not allowed to check in and that I was apparently having to go to the website instead of through her news apparently news to me later on I found out that the checking was one hour in the afternoon I'm not sure why there's a hotel with one hour check in time and not sure why y'all only reserve rooms for non-local people with my house was burnt down what is my pipes were broken in my house what if there's no plumbing going on what if there was an emergency and this was the only hotel with the room that was available to me are you telling me you would have still not checked out check the room now to me that's sad thank you better Business Bureau cuz that's where this is headed

the rooms are remarkably quiet! Hall noise is minimized and so is noise from adjacent rooms. Breakfast has abundant options! Staff is friendly and helpful. Dining options are within walking distance. Parking is easy.

This is our first stay at this hotel even though we come to this town often. Great location and wonderful staff.

Stayed two nights for a basketball tournament.Check in was easy and staff was very friendly and helpful. We had a double queen room that included a microwave, mini fridge ,wet bar and remote controlled blinds. The room was large and comfortable to move around in. Well cleaned with comfortable beds and pillows and a large bathroom. The hotel offered a great complimentary breakfast that included scrambled eggs, sausage, fried potatoes, waffles, biscuits and gravy along with bagels, yogurt and hot cereals, milk, coffee and several varieties of juice. There was 24hr coffee,ice water and tea in the lobby. Hotel is located within walking distance of several places to eat and shop. Would definitely stay here again if we’re in the Brownwood area and would highly recommend to anyone staying in that area

Decent property conveniently located near shops, stores, eateries.

Great location

Very convenient, stores and restaurants within a mile

Clean and quiet room, good location.

Nice location and very clean.

Check in desk attendant was friendly and the rooms were updated and clean. It was a great location for what we needed too. Definitely recommend to stay here if you stop in Brownwood.

My husband and I were in Brownwood for a college baseball game. We were greeted the moment we walked in, check in was quick and easy and great customer service. Loved that they had a coffee bar available in the lobby as it was quite cool while we were there. All areas of the hotel we visited were very well kept and clean. Our room was spacious and comfortable. The only drawback was the road noise but not intolerable. We didn’t utilize any amenities other than the free breakfast which was very good but did walk around the pool area and gym which both looked well kept as well. We would definitely stay again if we visit Brownwood in the future.

the rooms are remarkably quiet! Hall noise is minimized and so is noise from adjacent rooms. Breakfast has abundant options! Staff is friendly and helpful. Dining options are within walking distance. Parking is easy.

The room was super nice and comfortable. It was quiet on the property and breakfast was amazing. They have a coffee machine 24 hours a day with the best lattes. Will definitely be returning.

Stayed two nights for a basketball tournament.Check in was easy and staff was very friendly and helpful. We had a double queen room that included a microwave, mini fridge ,wet bar and remote controlled blinds. The room was large and comfortable to move around in. Well cleaned with comfortable beds and pillows and a large bathroom. The hotel offered a great complimentary breakfast that included scrambled eggs, sausage, fried potatoes, waffles, biscuits and gravy along with bagels, yogurt and hot cereals, milk, coffee and several varieties of juice. There was 24hr coffee,ice water and tea in the lobby. Hotel is located within walking distance of several places to eat and shop. Would definitely stay here again if we’re in the Brownwood area and would highly recommend to anyone staying in that area

The staff was excellent, very professional and accommodating. My only complaint, both my husband and I feel a hotel/motel should have a REAL pot of COFFEE. Not a hot chocolate machine that doubles as coffee maker. Other than that everything was great.

We stayed here for one night with our two small children. Room was clean and everything was as expected. Front staff were kind and respectful. We stayed here on a Saturday so breakfast was 7am-10am thankfully. They offered scrambled egg, sausage with veggies, potatoes, flour tortillas, waffles, yogurt, baked goods, coffee, juice, tea. It was pretty nice! Second time staying here and would stay here again.

Room smelled like wet dirty mop, it also had a lot of crickets. Hotel was dirty overall. Breakfast was also not good.

Dirty room. Filthy bathroomBroken elevator. Really bad breakfast.

The staff was friendly (both when I checked in and checked out the next day). The room with a king-sized bed was very large; sitting area, small sink w/mini-fridge, Keurig coffee maker and large countertop to hold items. My only negative review was the coffee was in one of those all-in-one machines that does everything from hot water, cappuccinos, & coffee and it just wasn't very good coffee. But for those people who like a cup of coffee any time of day, they might think it's just fine. We didn't eat the breakfast so I can't comment on that. I think if you need a place to stay in Brownwood, this is a good location (close to HPU) and a solid hotel option.

Very nice and clean! Staff very courteous great hot breakfast! Very roomy king bed room!

can’t say enough good things about my experience at the Best Western Plus Riata. From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick, friendly, and efficient, and every team member I encountered was courteous and professional. The room was exceptionally clean, comfortable, and well-appointed — everything felt fresh and well-maintained. The bed was incredibly cozy, and I really appreciated the modern touches, from the big-screen TV to the spotless bathroom. The housekeeping staff clearly takes pride in their work. The complimentary breakfast was a pleasant surprise, with plenty of hot and cold options that were fresh and well-stocked. The pool area and outdoor seating were also great for relaxing after a long day, and the location is perfect — close to restaurants, stores, and the main highway, yet quiet enough to get a peaceful night’s rest. Overall, Best Western Plus Riata exceeded my expectations in every way. It’s clear that management and staff truly care about their guests’ comfort. I’ll absolutely be staying here again the next time I’m in Brownwood — highly recommend!