貝爾艾爾希爾頓花園飯店

Great service! Our bartender was friendly

Clean, well appointed, nice bar and restaurant and friendly and helpful staff.

Convenient. Easy on/off to I-95, quiet, clean, nice rooms,nice area, close to several eateries, friendly/efficient staff, and parking.

Everything was excellent! Clean room, comfortable bed, friendly and helpful staff. We also enjoyed the pool and the on-site restaurant. Chef Dave’s cooking was delicious, we would go back for dinner even if we weren’t staying there!

We were celebrating our wedding anniversary and we had a great time. The hotel was recommended by my cousin and they exceeded our expectations. The room was clean and staff was helpful. No trouble finding parking on site.

No “C” jacks for charging electronics. Bartender and hostess were fantastic.

Clean, modern feel, easy to park, close to Cedar Lane for a lacrosse tournament

Very clean very comfortable hotel ! The pool was clean and fun staff was very friendly would definitely stay again NO COMPLAINTS!

Parking is so easy. Quiet place. Not near highway so less traffic.

Wish the bar/restaurant was open earlier than 5

This hotel was the newest and cleanest hotel that we stayed in while traveling, which made it a very comfortable stay.

My husband and I really enjoyed our stay. The hotel is new and clean, and we really enjoyed the comfortable beds, super soft sheets, and the quiet room. The ladies at the front desk were also very friendly and helpful. We would definitely stay here again.

The front desk women was rude, not welcoming. Every interaction with, was unfriendly. We stayed 3 nights and our room was not serviced at all. I asked maid service if she would please service our room, she said they didn’t have clean towels. I asked if she could please service even without the clean towels. That didn’t happen at all during our stay.

Friendly staff, clean hotel

Room was ok but sheets a little dirty and shower did not really have hot water and kept shutting off. Price a little high for area

Checking into our room was fantastic as the reception was warm and courteous. Cheryl was extremely kind and went above and beyond to ensure the 2 rooms that I reserved were close to each other. The room was spotless and the bed was very comfortable. The only drawback was the checking out process as I had to wait for over 10 minutes to find the women by the kitchen gossiping with the dining staff when she should've been at the front desk. She apologized when I found her but, she should have been sitting in the front as that is a very important role.

Very clean and and modern

They didn't clean the second room I booked for multiple days in a row. We did mention this to the front desk and they said we needed to file a complaint through Expedia which seemed strange considering we weren't trying to get money back, we were simply trying to inform them of an issue as a heads up for the next guests who might stay there. The check in wasn't the smoothest as there was a bit of annoyance and attitude coming from the front desk. Overall the hotel I give a 4/5 just wish we felt more welcomed.

very clean and convenient to fields for lacrosse tournament

Room was clean and friendly staff

Nice, large room. Excellent service. Thanks.

We are enjoying the peace and quiet! Bed is very comfortable, as are pillows. This is the only hotel in this area we will stay at! Very happy for the consistency.

I loved this room. Perfect to chill and to get some work done. Lots of outlets everywhere! And different types of lamps. Beautiful lobby. Comfy bed. Would totally go back.

For a brand new Hilton Garden Inn it was spotless. But when you pay to stay at a hotel with the name Hilton atached to it you expect a good night sleep. The mattress was terrible, it was rock hard and you felt every spring. Paris Hilton would not sleep on the mattress and should not expect paying guest too. Other than that, the hotel lived up to the name Hilton.

Great large rooms with modern appointments. Bright and cheery atmosphere.

Convenient. Easy on/off to I-95, quiet, clean, nice rooms,nice area, close to several eateries, friendly/efficient staff, and parking.

Bed was hard as a rock, we had to leave a day early, already paid for. Hot inthe room, could not keep it cool. And, no room service and the website said they did.

When we arrived it was 20 Degrees outside. We open our hotel room door and it was like walking into a fridge.We call down to front desk to get nothing but must have been cleaning people. 2 hrs later 60 Degrees isnt cutting it.There answer is to move us intc a smaller room to punish us for complaining.

Very nice hotel for a quick stay. Updated rooms and common spaces. Bed was very comfortable

Very clean and quiet. Good service. Nice location.

The staff was very kind to work with me at check-in, and extremely pleasant. They were able, and willing, to accommodate my request. The entire hotel had an air of quiet peacefulness about it that has been lacking at others where I've stayed. The room was very clean and comfortable. Breakfast was pretty decent but the waitress was phenomenal - very efficient and friendly.

The front desk women was rude, not welcoming. Every interaction with, was unfriendly. We stayed 3 nights and our room was not serviced at all. I asked maid service if she would please service our room, she said they didn’t have clean towels. I asked if she could please service even without the clean towels. That didn’t happen at all during our stay.

Great service! Our bartender was friendly

Cheryl handled our check in and she was amazing. Friendly and helpful.

The front desk lady was awesome. Very pleasant. Check in was a breeze and the room was very clean and comfortable. Definitely will be returning

Checking into our room was fantastic as the reception was warm and courteous. Cheryl was extremely kind and went above and beyond to ensure the 2 rooms that I reserved were close to each other. The room was spotless and the bed was very comfortable. The only drawback was the checking out process as I had to wait for over 10 minutes to find the women by the kitchen gossiping with the dining staff when she should've been at the front desk. She apologized when I found her but, she should have been sitting in the front as that is a very important role.

No “C” jacks for charging electronics. Bartender and hostess were fantastic.

Although I have yet to understand the late check in (1-2a) procedure for HGI Bel Air, our stay was great. I wish there was a consistency between all HGIs. Our late check-in at HGI Tewksbury, Massachusetts was fast and uneventful over the phone. Bel Air not so much. The “supervisor” repeatedly told me that late check-ins such as mine was unorthodox and insisted that I confirm the process with a credit card. The room was prepaid through a third-party and usually a card swipe is required upon arrival. I was told repeatedly that if I didn’t provide credit card information over the phone, that I would be considered a “no show” and my reservation would be dropped…even though it had been prepaid. This was not the first time I experienced issues at HGI Bel Air. Unfortunately, the manager, James was unavailable during my stay. Some consistency in the HGI business model would be a definite improvement. Get your stuff together Bel Air. I’ll be back in mid-March. I hope you fix this glitch.

They didn't clean the second room I booked for multiple days in a row. We did mention this to the front desk and they said we needed to file a complaint through Expedia which seemed strange considering we weren't trying to get money back, we were simply trying to inform them of an issue as a heads up for the next guests who might stay there. The check in wasn't the smoothest as there was a bit of annoyance and attitude coming from the front desk. Overall the hotel I give a 4/5 just wish we felt more welcomed.

The hotel was cleaned and very nice. It was short staff and no one was at the front desk for about 10 to 15 minutes. I tried to get a refund for my second night but the receptionist told me I could not when I asked her. So I just went to the front desk to get extra towels so other guests wouldn’t be interrupted.

The staff was wonderful and friendly. Nice, safe, quiet environment

The hotel was clean and comfortable, the location for us was great because it was close to dining and the lacrosse fields for the tournament. The breakfast cost was $10 and was mediocre at best. The front desk staff were friendly and helpful, but the options in the snack shop were limited. Overall it was a nice stay and I would stay here again.

Convenient. Easy on/off to I-95, quiet, clean, nice rooms,nice area, close to several eateries, friendly/efficient staff, and parking.

The room and staff were great. I did not like that directions to the hotel were not good. I was told to get off a certain exit ad there was NO signage on 95 or once you got off the highway to direct you to the hotel. Since the hotel was not on the main road, I went by and went way out of my way trying to find it, Very frustrating and then the hotel did not have capability to take a gift card that was given to me thru expedia so I had to use my personal credit card for my stay

Very clean and quiet. Good service. Nice location.

Clean, modern feel, easy to park, close to Cedar Lane for a lacrosse tournament

Excellent! Friendly staff and great location.

Parking is so easy. Quiet place. Not near highway so less traffic.

very clean and convenient to fields for lacrosse tournament

Staff at front desk was welcoming. Location was not far from food places.

This was the families first time staying at this location! We enjoyed it tremendously. The staff was great. The food service was excellent. We will definitely stay again!

Hotel was like new. Quiet room, comfortable bed, very pleasant stay. Breakfast was mediocre and not free. I was hoping for a little better food since it wasn’t complimentary.

The staff was very kind to work with me at check-in, and extremely pleasant. They were able, and willing, to accommodate my request. The entire hotel had an air of quiet peacefulness about it that has been lacking at others where I've stayed. The room was very clean and comfortable. Breakfast was pretty decent but the waitress was phenomenal - very efficient and friendly.

The hotel was clean and comfortable, the location for us was great because it was close to dining and the lacrosse fields for the tournament. The breakfast cost was $10 and was mediocre at best. The front desk staff were friendly and helpful, but the options in the snack shop were limited. Overall it was a nice stay and I would stay here again.

Clean, well appointed, nice bar and restaurant and friendly and helpful staff.

New hotel with nice decor and very comfortable bed. Good place to stay for a night when traveling. The front staff was a young man with not a lot of personality. The woman at the bar had a lot of personality and she was very happy, friendly and nice to talk with. Ordered some food and it was mediocre.

Everything was excellent! Clean room, comfortable bed, friendly and helpful staff. We also enjoyed the pool and the on-site restaurant. Chef Dave’s cooking was delicious, we would go back for dinner even if we weren’t staying there!

Hotel was great. Room was clean. Breakfast was not great. Cheryl, the front desk personel was excellent and provided superb customer service. She even kindly removed the charge for the breakfast off my bill. Will definitely return when in the Maryland area.

We had a wonderful time other then a chair breaking underneath my husband while eating dinner. Brittany the bartender was amazing. Dave the chef is top notch. The staff is very friendly and the rooms are very clean and warming. The elevator are super quick and easy to access.

Wish the bar/restaurant was open earlier than 5