☀ Hermoso condominio junto a la playa @ The Shores

Communication was good until I checked in. 15 minutes after I entered the condo another woman open the door and said she had rented it for the exact same time. I told her I was already unpacked. I communicated to the management team that there were no no pans, cutting board or knives in the condo to cook with. They did not call me or communicate. I took a ton of food to cook for three days and had absolutely nothing to cook.. This was not a camping trip I should not have had to bring supplies from my house. I asked for a partial refund on my stay and have not heard anything in the last 48 hours.

We were about an hour away( 6 hour drive) and we got a text that our reservation was cancelled( should have been a phone call!) We pulled off the interstate and called immediately and they said that they found bed bugs. They did not offer any help, but after asking them a few more questions we found out they had a reservation available through Thursday, which was better than nothing. We asked if there was a possibility of something opening up for the last night, and they said possibly. I had to initiate any conversation, and they never let us know, so we left Thursday and found a hotel for the last night. VERY POOR COMMUNICATION. I continued to receive messages about checkout and such that indicated we were checking out on Friday, but also received a message that our reservation was cancelled?

We had a kind of rocky start with some issues maintenance had to come address, but they were very polite and made it right. The condo itself was nice and the location wasn't too far of a drive to Downtown TC.

Excellent again! Next time we'll have to ask for a first floor condo due to not able to do stairs.

We are repeat customers and enjoy the condo units. However we were unable to find coffee filters.