The Royal Senses Resort & Spa Crete, Curio Collection Hilton

Me gustó especialmente la profesionalidad del personal y las instalaciones

Personal und Frühstück, tolle Location.

It’s a pretty decent resort, but the overall feel is more tailored towards families with kids and less for romantic couples. Would recommend for families but couples seeking for a romantic time might want to look elsewhere.

The hotel itself is visually impressive, with beautiful interior design and an aesthetically pleasing pool area. Unfortunately, the negative aspects outweighed the positives. Our room regularly smelled of sewage — something completely unacceptable for a hotel of this category. The food (both breakfast and dinner) was at best lukewarm, lacked variety, and the overall quality was disappointing. The staff were often inattentive and at times unfriendly. For example, when we ordered hot water for breakfast, we were served milk instead. After housekeeping, the entire floor was left wet and leaving a musty smell of damp cloths. Overall, this is definitely not five-star standard. The current high ratings do not reflect our experience.

Begrüßung und verabschiedung an der Rezeption war sehr professionell und sehr freundlich und herzlich. Wir sind auf besserer Zimmer upgegradet worden. Die Mitarbeiter in den ganzen hotel waren sehr freundlich und professionell. Speise auswahl war nicht vielfältig und die Speise am büffet und Kaffee war manchmal nicht heiß.