Auberge de Jeunesse HI La Clusaz

Tout était très bien

Pratiques économique

très chouette séjour avec ma fille. auberge agréable, personnel sympa et disponible. seul hic... le parking... il faut prévoir de rentrer tôt pour être sûr de pouvoir se garer mais sinon... rien à dire.

On check in told I had to pay for room as it wasn’t paid for. Paid again and then when checked back on bookings I had fully paid prior to arrival. I spoke to the lady on reception who asked me to come back in the morning for a refund as she was busy with a problem. Went back in the morning and provided her with receipts of both payments and she said she would get her superior to do it the next day. I have emailed and messaged through hotels.com and had no response. Shocking service for an error on their part.

Was not aware it was a hostel. It didn’t say on the listing. Paid for breakfast but it was very minimal to nothing. Had to pay for towels toilets were shared amongst other people.