Grand Hôtel des Alpes

Perfect hotel in central location but in need of a renovation and a breakfast upgrade.

We were robbed of over $25,000 in cash and jewelry from our hotel room as we were in the spa. Very conspicuous as we were robbed during the exact 45 minutes we were in the spa and only hotel staff knew we were going. No forced entry so a room access card was used. To add to the situation, the hotel has no security cameras in any of the halls, elevator lobbies or general access areas. The hotel offered no assistance but only allowed us to check out early as we did not feel safe. The staff was only in denial saying it was “impossible”. This is the first time we have been robbed and was a terrible experience.

Wonderfull experience. The hotel is clean, well located and courteously managed. Francesca is a gem…

Things were so old in our room and so many deficiencies that we refused to stay and demanded our money back. The manager did finally agree to do a 100% refund but she was possibly playing games with us by saying Expedia didn’t allow her !!!

We can't say enough about the Grand Hotel Des Alpes. Centrally located in town, so made it easy to visit local shops and phenomenal restaurants (e.g. Atmosphere, Rose de Pont and Matafan, all highly recommended). Skiing to each of the 4 resorts was made easy through the hotels shuttle service. Picks you up at the hotel and drops you off at the slopes. Then returns you. Both to and from are on a schedule you decide. Staff was amazing. Little positives like sweets in the early afternoon and savory snacks in the late afternoon were a very nice surprise. We will always stay here when visiting Chamonix. Doug and Nadine