Is parking available at the property?

Free self parking is available on-site, but it is limited.

Is breakfast offered at the hotel?

Breakfast is available, including options for breakfast in the room. Specific details about the type and cost are not provided.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of USD 10 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. Specific features for guests with disabilities may be available upon request.

Where is the hotel located in relation to local attractions?

The hotel is located just a 1-minute walk from Termas de la Virgen and 6 minutes on foot from the Church of the Virgin of the Holy Water. Other nearby attractions include Juan Montalvo Park and Banos Central Market, both within 0.4 miles.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool, which is operational seasonally. Guests can enjoy the pool during specified hours.

What are the policies for guests staying with children?

Children are welcome at the hotel. Specific details about age limits for free stays are not provided.

What are the policies regarding extra beds and cribs?

Information regarding the availability of cribs or extra beds is not provided. Guests are encouraged to contact the property directly for specific requests.

Sangay Spa Hotel in Baños Canton

Average nightly price at Sangay Spa Hotel by month, last 12 months (USD)
Month	Average price
January	$105
February	$127
March	$102
April	$132
May	$110
June	$110
July	$116
August	$135
September	$96
October	$94
November	$104
December	$97

What guests think

At Sangay Spa Hotel, travellers consistently praise the walkable location opposite the Baños waterfall and hot springs, friendly staff, and good breakfasts with views, though a few mention occasional maintenance or cleanliness lapses.

Many guests enjoy spacious, comfortable rooms with waterfall views, but the lack of AC or fans and the absence of an elevator can be inconvenient. The pools, hot tubs, sauna and steam room are popular, yet several reviews cite water temperature, cleanliness, or rule-enforcement issues. Expect a scenic, convenient base with welcoming service and a lively atmosphere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently highlight the spa and pool areas, including hot tubs, sauna and steam room. Several note lukewarm or dirty water, foam in the pool, and that there is no elevator.

Related guest reviews

10

GIOVANNI

Jul 7, 2024

·

Stayed 1 night

El personal muy amable. Las instalaciones limpias, desayuno buffet delicioso, la pisicina con buena temperatura. El area del spa muy bien. La cancha de squash un plus. Volveremos sin duda.

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8

TRENTON

Nov 16, 2024

·

Stayed 1 night

The "Cabanas Luxury Matrimonial" were bare basic. No ventilation, no AC, no fan, windows open but don\'t have screens to keep bus out. No chairs to sit, 2 towels, 2 hangers, 1 bottle of water, nothing else. The price was very reasonable though. The 2 jacuzzies were not hot. One was lukewarm and the other was cold. There were plenty of spa options available.

6

Hannah

May 14, 2025

·

Stayed 2 nights

The hotel was nice but should be noted that the rooms don’t have AC. The staff were very nice and accommodating and brought a fan to the room. Also no elevators. I would suggest that they at least put screens on the windows so that guests can open the window without mosquitoes coming in. When we entered the room there were already mosquitos in the room. The hotel is older but clean.

8

Lisa

Mar 4, 2023

·

Stayed 3 nights

Very nice stay- rooms are spacious and very clean! Much nicer than the pics! Great location! Our room overlooked the spa & the falls- which was beautiful but a bit noisy at night if you wanted to leave the windows open. Breakfast was very good and staff was very accomodating! Be aware- no elevator, but was fine for us. Overall, I highly recommend!!

8

Heilyn

Jun 2, 2023

·

Stayed 1 night

Es un hotel cómodo, con buena insfraestructura, pero usar la piscina para los adultos es prácticamente imposible. Le colocan espuma a la piscina, lo cual lo hace desagradable y quita la experiencia relajante que fue el motivo por el que fui a este lugar

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10

Frazer

May 10, 2025

·

Stayed 2 nights

The hotel is a large one with the advantage of a good spa - hot tubs, sauna and steam room. Staff were great, food was good.

10

Brian

Oct 18, 2025

·

Stayed 1 night

Very nice hotel in Baños. Beautiful pool and spa. Message was nice. Restaurant was good.

4

Renata

Aug 13, 2023

·

Stayed 1 night

El agua del jacuzzi y la piscina polar estaba sucia.

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10

Crystal

Mar 22, 2023

·

Stayed 1 night

Beautiful property right next to a waterfall and hot springs. Close to town and walkable to many restaurants and shopping. Spa facilities aren’t cheap but the massage was great. I would definitely stay here again.

10

David

Aug 24, 2023

·

Stayed 2 nights

For sure one of the premier properties in Banos and the location in front of the waterfall can’t be beat! Plus a large outdoor pool, game room, pool front bar, indoor hot tubs and spa, all first class! The breakfast buffet with the patio overlooking the waterfall is amazing too!!! I strongly recommend. We have stayed at both the outdoor cabanas and the indoor rooms. Only downside to all rooms (especially if you’re used to AC) is the lack of fans or AC. Thankfully maintenance sent us a fan or we would’ve roasted. The cabanas don’t look nice from the outside but inside are still beautiful with a great bathroom, shower, and comfy bed. Highly recommend for the price, location, and amenities!

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AI-generated summary based on recent guest reviews

Cleanliness

Overall cleanliness is praised in many reviews for rooms and common areas. A few report bathroom odors or pests, and isolated complaints about dirty or poorly maintained spa water.

Related guest reviews

10

Pablo

Jul 21, 2023

·

Stayed 1 night

Nice, clean, very professional staff

10

Maria Cristina

Feb 6, 2023

·

Stayed 1 night

Restful stay. Super recommended. Comfortable beds, awesome bathroom, clean facilities with covered jacuzzi, neat sauna and super kind staff. Would love to go back there if I visit baños again.

2

DAVID

Dec 6, 2022

·

Stayed 2 nights

Al recibir la habitación tuvimos que pedir 3 veces que limpien bien el baño ya que su olor era terrible, lo limpiaron dos veces y lo dejaron igual, a la tercera vez por fin colocaron algún producto más fuerte y funcionó, pero fue molesto tener que pedir tres veces hasta que se elimine el mal olor del baño (a orina)

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10

Thomas

May 14, 2024

·

Stayed 1 night

Es un lugar muy limpio y bonito

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4

Oleg

Oct 22, 2024

·

Stayed 1 night

Shower didn't work properly, breakfast was poor, room was very small and had nasty smell, the area around the hotel was good

4

Renata

Aug 13, 2023

·

Stayed 1 night

El agua del jacuzzi y la piscina polar estaba sucia.

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4

May Fernanda

Dec 16, 2023

·

Stayed 1 night

Hay cucarachas grandotas precio vs cabana no amerita El desayuno estuvo bien

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10

RAQUEL

Aug 24, 2024

·

Stayed 1 night

Quiet and clean room. Best breakfast with a nice view

10

Diana

Jul 12, 2024

·

Stayed 1 night

I recently stayed at the Sangay Spa Hotel in Baños and had a fantastic experience. The hotel is comfortable and clean, offering a stunning view of the falls. The staff were incredibly friendly and accommodating, making our stay even more enjoyable. Highly recommend!

10

Elena

Jan 26, 2023

·

Stayed 1 night

Clean and well kept. Staff are very friendly. Beautiful property situated against a beautiful mountain backdrop.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with waterfall views. Downsides include no AC or fans, basic cabanas with limited amenities, small bathrooms, and noise affecting some poolside or street-facing rooms.

Related guest reviews

8

TRENTON

Nov 16, 2024

·

Stayed 1 night

The "Cabanas Luxury Matrimonial" were bare basic. No ventilation, no AC, no fan, windows open but don\'t have screens to keep bus out. No chairs to sit, 2 towels, 2 hangers, 1 bottle of water, nothing else. The price was very reasonable though. The 2 jacuzzies were not hot. One was lukewarm and the other was cold. There were plenty of spa options available.

6

Hannah

May 14, 2025

·

Stayed 2 nights

The hotel was nice but should be noted that the rooms don’t have AC. The staff were very nice and accommodating and brought a fan to the room. Also no elevators. I would suggest that they at least put screens on the windows so that guests can open the window without mosquitoes coming in. When we entered the room there were already mosquitos in the room. The hotel is older but clean.

8

Lisa

Mar 4, 2023

·

Stayed 3 nights

Very nice stay- rooms are spacious and very clean! Much nicer than the pics! Great location! Our room overlooked the spa & the falls- which was beautiful but a bit noisy at night if you wanted to leave the windows open. Breakfast was very good and staff was very accomodating! Be aware- no elevator, but was fine for us. Overall, I highly recommend!!

10

KEISHA

Jun 21, 2023

·

Stayed 4 nights

The property was beautiful but extremely noise at night and in the morning starting at 6am. At night the noise stops at 2am

10

JONGHYUK

Nov 29, 2024

·

Stayed 1 night

바뇨스에서 추천할만한 좋은 호텔입니다! 폭포가 가깝고 온천도 가까우며 자체 온천과 사우나도 할만합니다. 조식이 특히 좋습니다! 정문쪽 방을 배정받았는데 밤에 워터파크 쪽 광장이 시끄러웠습니다만 지낼만 했습니다.

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10

Angela

May 7, 2025

·

Stayed 2 nights

Wonderful place in town. Quiet locale but close to everything. Excellent staff. Great breakfast. Decent spa. Spacious, nice rooms. Two suggestions: ceiling fans in the rooms instead of chandeliers. I had to sleep with my balcony doors open in order to cool the room down at night. No phones in the spa wasn’t followed by Ecuadorians who visited. Many on speaker phones / FaceTimes instead of observing the quiet signage posted. Spa staff notified but weren’t open to requesting they stop so I left on numerous occasions.

8

Armida

Jan 1, 2025

·

Stayed 1 night

The rooms by the pool, lot of noises.

10

Delia

Aug 28, 2024

·

Stayed 2 nights

Really enjoyed our time here, we had a cabin and it was perfect for our family of four, all the amenities were great. My husband and I used to come here when we were kids it was an amazing experience to bring our children with us. Thank you!

10

RAQUEL

Aug 24, 2024

·

Stayed 1 night

Quiet and clean room. Best breakfast with a nice view

8

Lola

Jan 6, 2023

·

Stayed 19,362 nights

the bathrooms were very small but the hotel was nice in general. good location

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful and accommodating. Some guests experienced inconsistent service, delayed room readiness, or unresolved issues.

Related guest reviews

10

Alba

Sep 16, 2024

·

Stayed 3 nights

The staff was wonderful! The breakfast was great and the food at the restaurant amazing!

10

George

Jul 22, 2024

·

Stayed 1 night

Great service by the front desk and staff

10

Jerry

Oct 6, 2025

·

Stayed 5 nights

Excellent service in all aspects.

4

CAROLINA

Jan 24, 2023

·

Stayed 2 nights

They did not have our room ready at the time of check-in. Some of the staff was very nice and then the rest seemed to be bothered by everyone and everything. We had a great massage in the spa. The ladies that work in that area are fabulous.

10

Jorge

May 21, 2025

·

Stayed 3 nights

Great location, good food and staff was amazing.

10

July

Jul 21, 2024

·

Stayed 1 night

La atención del personal es excelente.

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10

Maria

Aug 14, 2024

·

Stayed 1 night

I really enjoyed my stay at this hotel. Breakfast was great. The spa therapies were amazing. The location is unbeatable, but whether I didn’t enjoy the most is the super friendly and helpful staff. I will definitely come back.

10

Luis

Mar 18, 2025

·

Stayed 2 nights

Great place to stay, staff is very welcoming helpful. Will stay here every time I come back to visit.

10

Lawrence

Dec 23, 2025

·

Stayed 1 night

Super nice room amenities, helpful and friendly staff (spoke English) across from the falls and public hot spa. Banos is a surprisingly nice town to visit! It looks like some great hiking in the surrounding mountains.

2

DIEGO

Dec 27, 2024

·

Stayed 1 night

Estuvo fatal se equivocaron de habitación y me cobraron igual por la más cara y lo peor no me arreglaron la situación

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AI-generated summary based on recent guest reviews

Location

Standout location beside the waterfall and hot springs, with easy walking access to town. Some guests report noise from nearby attractions or plazas at night or early mornings.

Related guest reviews

10

Stacy

Jun 3, 2025

·

Stayed 1 night

The property was lovely. It is across from the natural pools. The town is beautiful.

10

Estela

Mar 9, 2023

·

Stayed 1 night

Friendly staff. Great location

10

KEISHA

Jun 21, 2023

·

Stayed 4 nights

The property was beautiful but extremely noise at night and in the morning starting at 6am. At night the noise stops at 2am

10

JONGHYUK

Nov 29, 2024

·

Stayed 1 night

바뇨스에서 추천할만한 좋은 호텔입니다! 폭포가 가깝고 온천도 가까우며 자체 온천과 사우나도 할만합니다. 조식이 특히 좋습니다! 정문쪽 방을 배정받았는데 밤에 워터파크 쪽 광장이 시끄러웠습니다만 지낼만 했습니다.

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10

Ravi

Sep 6, 2025

·

Stayed 3 nights

Great views of water fall from the window. Good location, easy walk to city center. They have 2 good restaurants and nice coffee shop in premises.

10

Lawrence

Dec 23, 2025

·

Stayed 1 night

Super nice room amenities, helpful and friendly staff (spoke English) across from the falls and public hot spa. Banos is a surprisingly nice town to visit! It looks like some great hiking in the surrounding mountains.

10

Sierra

Aug 16, 2024

·

Stayed 2 nights

Great place and location.

10

Crystal

Mar 22, 2023

·

Stayed 1 night

Beautiful property right next to a waterfall and hot springs. Close to town and walkable to many restaurants and shopping. Spa facilities aren’t cheap but the massage was great. I would definitely stay here again.

10

Patricia

Nov 7, 2024

·

Stayed 4 nights

Facilities were outstanding and staff very friendly and helpful. I love the convenience of being close to the Termas.

10

David

Aug 24, 2023

·

Stayed 2 nights

For sure one of the premier properties in Banos and the location in front of the waterfall can’t be beat! Plus a large outdoor pool, game room, pool front bar, indoor hot tubs and spa, all first class! The breakfast buffet with the patio overlooking the waterfall is amazing too!!! I strongly recommend. We have stayed at both the outdoor cabanas and the indoor rooms. Only downside to all rooms (especially if you’re used to AC) is the lack of fans or AC. Thankfully maintenance sent us a fan or we would’ve roasted. The cabanas don’t look nice from the outside but inside are still beautiful with a great bathroom, shower, and comfy bed. Highly recommend for the price, location, and amenities!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality, variety and views; on-site restaurants are generally well-regarded. Occasional complaints include slow service, buffet inconsistencies, or a poor breakfast experience.

Related guest reviews

10

GIOVANNI

Jul 7, 2024

·

Stayed 1 night

El personal muy amable. Las instalaciones limpias, desayuno buffet delicioso, la pisicina con buena temperatura. El area del spa muy bien. La cancha de squash un plus. Volveremos sin duda.

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10

Alba

Sep 16, 2024

·

Stayed 3 nights

The staff was wonderful! The breakfast was great and the food at the restaurant amazing!

10

Luis

Mar 21, 2023

·

Excelente una de las mejores experiencias en Baños el personal como las instalaciones impecables, El desayuno tipo buffet y no es solo fruta y pan como en otros hoteles sino que además de eso te dan dos tipos de opciones de plato fuerte y puedes pedir las dos opciones al mismo tiempo y repetir la cantidad que gustes sin costo adicional. Sin duda regresaré.

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4

Oleg

Oct 22, 2024

·

Stayed 1 night

Shower didn't work properly, breakfast was poor, room was very small and had nasty smell, the area around the hotel was good

10

Jorge

May 21, 2025

·

Stayed 3 nights

Great location, good food and staff was amazing.

10

adry

Aug 10, 2025

·

Stayed 2 nights

La propiedad es muy bonita tiene muchos servicios lo que más me encantó fue el servicio de vapor y también sauna saliendo de ahí hay una piscina de agua fría y el shock térmico es increíble también está bonita la piscina de afuera y la vista es muy bella muy recomendable el restaurante cafetería no es muy bueno pero el restaurante donde sirven la comida y el desayuno son geniales

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10

Brian

Oct 18, 2025

·

Stayed 1 night

Very nice hotel in Baños. Beautiful pool and spa. Message was nice. Restaurant was good.

8

El

Feb 22, 2023

·

Stayed 1 night

Todo excelente lo único que en la reservación ofrecieron desayuno buffet pero no lo sirvieron como tal

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10

RAQUEL

Aug 24, 2024

·

Stayed 1 night

Quiet and clean room. Best breakfast with a nice view

10

David

Aug 24, 2023

·

Stayed 2 nights

For sure one of the premier properties in Banos and the location in front of the waterfall can’t be beat! Plus a large outdoor pool, game room, pool front bar, indoor hot tubs and spa, all first class! The breakfast buffet with the patio overlooking the waterfall is amazing too!!! I strongly recommend. We have stayed at both the outdoor cabanas and the indoor rooms. Only downside to all rooms (especially if you’re used to AC) is the lack of fans or AC. Thankfully maintenance sent us a fan or we would’ve roasted. The cabanas don’t look nice from the outside but inside are still beautiful with a great bathroom, shower, and comfy bed. Highly recommend for the price, location, and amenities!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $90	13 $91	14 $95
15 $91	16 $92	17 $93	18 $97	19 $93	20 $119	21 $131
22 $96	23 $96	24 $95	25 $94	26 $95	27 $96	28 $98
29 $92	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
		1 $97	2 $98	3 $97	4 $131	5 $131
6 $98	7 $97	8 $98	9 $103	10 $98	11 $96	12 $98
13 $103	14 $103	15 $101	16 $103	17 $102	18 $103	19 $103
20 $103	21 $104	22 $103	23 $103	24 $96	25 $98	26 $97
27 $98	28 $100	29 $101	30 $98	31

Sangay Spa Hotel

Prices for Sangay Spa Hotel

Monthly average prices

About this property

Location

Room options

Plaza Sangay Matrimonial

Cabañas Luxury Matrimonial

Jacaranda Doble

Plaza Sangay Suite

Cabañas Luxury Doble

Plaza Sangay Doble

Guest reviews of Sangay Spa Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sangay Spa Hotel

Prices for upcoming dates