I would have given this property 5 stars if not for one MAJOR problem. On our first full day in the unit, we came back from the pool around 4:00 pm and had no running water at all. We were told that this would be temporary and that there was not enough water pressure at certain times of the day to get the water up to the 6th floor. The 6th floor was the only floor without water. We had dinner reservations and all wanted to shower. My wife and daughter ended up showering in their bathing suits at the outside showers in the pool area. The water eventually came back on around 6:30 pm with very low pressure. The following morning we had no water at all until after 1:00 pm. We could not brush our teeth, flush the toilet, make coffee, shower, etc. After much discussion with the Prestige agents, they were able to move us to a smaller unit on the 4th floor. Instead of 3 bedrooms and 3 bathrooms we were in a 2 bedroom unit with no rooftop patio. We were refunded the cost difference between the two units. This unit should not be on the market to be rented until the water issue is corrected. We were told a new water pump was being ordered. The owners put the Prestige team in a very difficult spot. Carlotta was wonderful and helped us move to the unit on the 4th floor. I should also mention Geraldine who was really helpful answering my questions before our visit and coordinating a rental car for us. Overall, LeVent is a great property in a great location.
I would have given this property 5 stars if not for one MAJOR problem. On our first full day in the unit, we came back from the pool around 4:00 pm and had no running water at all. We were told that this would be temporary and that there was not enough water pressure at certain times of the day to get the water up to the 6th floor. The 6th floor was the only floor without water. We had dinner reservations and all wanted to shower. My wife and daughter ended up showering in their bathing suits at the outside showers in the pool area. The water eventually came back on around 6:30 pm with very low pressure. The following morning we had no water at all until after 1:00 pm. We could not brush our teeth, flush the toilet, make coffee, shower, etc. After much discussion with the Prestige agents, they were able to move us to a smaller unit on the 4th floor. Instead of 3 bedrooms and 3 bathrooms we were in a 2 bedroom unit with no rooftop patio. We were refunded the cost difference between the two units. This unit should not be on the market to be rented until the water issue is corrected. We were told a new water pump was being ordered. The owners put the Prestige team in a very difficult spot. Carlotta was wonderful and helped us move to the unit on the 4th floor. I should also mention Geraldine who was really helpful answering my questions before our visit and coordinating a rental car for us. Overall, LeVent is a great property in a great location.