InterContinental Shenzhen WECC by IHG Qianhai Snow World

check in was good especially friendly staff, stay was okay considering not first time visiting the hotel, however check out was painful, and i have to rebook my transport back to hong kong due to much delay during check out! the room was booked for 3 adults as mentioned in the website, i asked if there will be additional bed given but hotel responded extra bed comes with charges. Then i replied that the booking was made for 3 adults then asked for rationale of extra bed but no response received? During check in the staff ask if we need additional bed, which she can check if that comes with additional charges or complimentary - we are okay not to have extra bed given the bed is big enough for 3 of us, and we paid for additional breakfast. Staff then confirm complimentary extra bed arranged while we went out for dinner. During check out, additional charges imposed to our bill and staff firstlt mentioned it is for 3rd adult - which we strongly disagree stating the booking was made for 3 adults. Then the check out staff mentioned it is additional bed charges, which we mentioned that check in staff informed us that it was complimentary. What we get so frustrated was that the staff insisted for us to pay, and keep staring at their computer repeating the same for 30mins! Then on duty manager came settled for us after checking with backend operation team. The entire checkout process was so painful, and i’m not sure i will return to this hotel again.

Everything great apart from the small toilet that

早餐豐富多元，服務人員親切服務，整體各部份都很喜歡

깨끗한 객실과 친절한 직원들이 있어 편하게 있다 갑니다, 다만 아침메뉴가 좀 더 다양하게 바꿔가며 나왔으면 좋겠습니다.

Booked room for 3 with additional charges (normally cost 900+ for 2 and i paid 1300+ for 3), also confirmed with agent on extra bed, but check in staff insisted no extra bed, having to argue and waited for 15mins to get this sorted.