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We stayed a couple of nights on Labor Day weekend. The facility was beautiful, the alpine roller coaster was fun, the pools and hot tubs were clean. We walked down to see waterfalls pretty much right across the street! Our fall get-away was great!

Very disappointed that the saunas were not functioning properly and the steam room was completely down the entire stay.

Perfect proberty for walk out sking. Indoor garage that goes up ro the room.

We have been going here for years in the summer. We love the quiet and the beauty. The kids enjoy the pool options and we are fans of the hot tubs. The beds are comfortable and the rooms are clean. The nighttime fire pit (with s'mores) is a treat!

We were disappointed that some of the hot tubs had barely any jets that were working and we had a bad experience with one of the employees at the restuarant.

Electric car chargers are not in the buildings anymore. Inconvenient.

Physical plant is old: very LOUD heater in room closet. Shower faucets leak. Appreciated amount of hot water available for shower. "Campus" is so spread out - for ex: couldn't understand how to use pool in another bldg. DRIVE out of garage, with swimwear & change of clothes for post-pool use?? "Jason", our waiter @ breakfast, was excellent & told us how Resort housed/fed regional folks during July's flood: good going!

The stay was brief but everything we had hoped for. The front desk staff were exceptional, the roo had great views and was clean and tidy. I really enjoyed the pool and hot tub, one of the cleanest I have been to. My single criticism would be the arcade offerings, they were mostly grab games rather than actual video games. Travelling with younger children, that's a place we always check out, felt like the arcade could have been a bit more entertaining; air hockey and pool would be nice.

Many chairlifts not running during the week at associated Okemo resort. Pool and sauna area close too early for my taste (9pm). Otherwise, a great resort. Ski-in ski-out options as advertised. On site restaurant had a good selection of American cuisine (steak, chicken, seafood).

Excellent location, very clean and quiet. We loved the outdoor heated pool and sauna and extra bonus was the EV charging stations. We will be back!

Friendly staff, very clean. Enjoyed our stay.

Room was not vacuumed, there was creamer and makeup on the desk that hadn’t been cleaned. The shower has hair and a dirty handprint on the wall. We had a jetted tub and the jets were moldy. We had no washcloths and the one we did have was dirty on the floor like it had been missed by maid service It looked like all they did was change the sheets. Our phone didn’t work and it beeped all night. We had to unplug it from the wall. I called the front desk in my cell phone and let them know, and they didn’t offer any solution. They were fully booked or we would have asked for another room. I was surprised to see there was not a mini fridge in the room. The flowers in the lobby were dead and don’t even get me started on the breakfast service. Needless to say I was very disappointed because this is an expensive hotel. I do not recommend and will definitely not return.

Lack of staff at entire resort and in in hotel building.Not able to locate for anyone for assistance. Reception did not answer phone calls from within the facility. Entire Adams Building smelled of mold & mildew. Hair in the bathroom tub and floor. (I cleaned it up) Floor below toilet was filthy with urine & hair. (I cleaned it up) Outdoor hot tub is falling apart with loose & sharp tiles. I cut my leg on it. Outdoor hot tub was full of leaves and dirt. No towels available for the Outdoor hot tub. Exterior door from parking lot was open during nighttime and locked in the day. Exterior door from hotel to hot tub was locked (via maglock) and not allowing free egress & exit, got stuck inside. When checking out a day early- The desk receptionist was requesting I pay an additional fee directly to the property, which was not on my Expedia payment details. I requested to be contacted by the hotel manager about the stay and the charges. I was not called back after leaving my contact information.

Very clean welcoming in a scenic location. Beautiful room with a gorgeous mountain view. Very relaxing with outdoor hottob and swiming pool gorgeous view for fall folliage and romantic get away. Enjoyed sitting at the bonfire at night outside.

Staff was very friendly and helpful. The pool was warm and kept very clean. Hotel was not very busy so it was very quiet and relaxing.

The hotel needs a major renovation. Room was dirty outdated and falling apart. Bed and pillows were horrible!

Dirty rooms, needs upgrading

Curtain to deck was gross and needs to be cleaned

Excellent location, very clean and quiet. We loved the outdoor heated pool and sauna and extra bonus was the EV charging stations. We will be back!

The room overall was nice. There were lots of marks on the walls and baseboards. However everything was pretty clean and the fireplace was a nice touch. Unfortunately due to the time of the year we were on our own for food. I wish they told us this ahead of hour stay. Otherwise it was a nice.stay. love the scenery as well.

Nice place. Small room.

My biggest complaint and warning is that it is not clear enough in the room description that this is not a normal queen bed - it is a murphy bed that you have to pull down from the wall and that is not nearly as comfortable as a normal hotel bed. That is not clear in the description and there is even one photo in the set of photos for "studio" that clearly shows a bedroom with a bed in it. In addition, although the property amenities are nice, it feels like Fort Knox to get to the damn pool. You literally have to go through 3-4 locked doors and sign your name in.

how can a resort that costs $1300 per night not have smart tvs in the rooms? unacceptable.

This was advertised as a king with a pull out couch. It turned out to be a king with two chairs and a table. I appreciated the additional apace and the table but we were a party of three. Luckily, I thought to bring a blow up mattress. Also, the first room we checked into had no heat. Maintenance came to check on us quickly and moved us to another room.

The property itself was nice. The restaurant was good, a little overpriced for quality but still pretty good. The bed wasnt the most comfortable but also ok. Our room didnt have a mini fridge, which made it hard to buy and store the delicious cheeses you cam purchase at all the neighboring cheese factories and dairy farms. There was enough things to do in the area for a few summer days. The pool was large and clean. They also had a bunch of hot tubs, which was nice.

The location and activities are great, even though the mountain activities are extremely expensive. I was a little disappointed with the room: it was pretty small for the price, there was no fridge in the room, tiny coffee cups and the tap water was very cloudy. Definitely bring a cooler and some spring water if you stay here.

Physical plant is old: very LOUD heater in room closet. Shower faucets leak. Appreciated amount of hot water available for shower. "Campus" is so spread out - for ex: couldn't understand how to use pool in another bldg. DRIVE out of garage, with swimwear & change of clothes for post-pool use?? "Jason", our waiter @ breakfast, was excellent & told us how Resort housed/fed regional folks during July's flood: good going!

property is old, no fridge no ice bucket. TV is the smallest ive seen in years. Carpets dirty and stained. Property needs major upgrade.

Jackson Gore Village was a great mini vacation. Plenty of options on site and a wonderful pool area. We stayed in a suite which was also convenient because of the kitchen. Will definitely be back.

The room overall was nice. There were lots of marks on the walls and baseboards. However everything was pretty clean and the fireplace was a nice touch. Unfortunately due to the time of the year we were on our own for food. I wish they told us this ahead of hour stay. Otherwise it was a nice.stay. love the scenery as well.

The lady at the front desk was so accommodated and welcoming. Definitely one of the reasons that they keep me coming back.

Room was not vacuumed, there was creamer and makeup on the desk that hadn’t been cleaned. The shower has hair and a dirty handprint on the wall. We had a jetted tub and the jets were moldy. We had no washcloths and the one we did have was dirty on the floor like it had been missed by maid service It looked like all they did was change the sheets. Our phone didn’t work and it beeped all night. We had to unplug it from the wall. I called the front desk in my cell phone and let them know, and they didn’t offer any solution. They were fully booked or we would have asked for another room. I was surprised to see there was not a mini fridge in the room. The flowers in the lobby were dead and don’t even get me started on the breakfast service. Needless to say I was very disappointed because this is an expensive hotel. I do not recommend and will definitely not return.

Recently engaged and staff went above and beyond by not only suggesting restaurant but helped facilitate a table night of. Outstanding!

Check-in is painfully slow.

Lack of staff at entire resort and in in hotel building.Not able to locate for anyone for assistance. Reception did not answer phone calls from within the facility. Entire Adams Building smelled of mold & mildew. Hair in the bathroom tub and floor. (I cleaned it up) Floor below toilet was filthy with urine & hair. (I cleaned it up) Outdoor hot tub is falling apart with loose & sharp tiles. I cut my leg on it. Outdoor hot tub was full of leaves and dirt. No towels available for the Outdoor hot tub. Exterior door from parking lot was open during nighttime and locked in the day. Exterior door from hotel to hot tub was locked (via maglock) and not allowing free egress & exit, got stuck inside. When checking out a day early- The desk receptionist was requesting I pay an additional fee directly to the property, which was not on my Expedia payment details. I requested to be contacted by the hotel manager about the stay and the charges. I was not called back after leaving my contact information.

Check in was easy and pleasant

Front desk staff went above and beyond to help when I made a mistake on the date of reservation. They found us a room even though they were mostly full. Room was clean and comfortable. Breakfast the next day was excellent and our server was personable and friendly.

very welcoming respectful staffs who try guests enjoy their stay and to be comfortable inthe resort. As always my favorit place.

Great staff

The women at the front desk were so friendly and helpful!

Beautiful mountain, great location. Clean and modern pool and sauna area. Good food.

Great location and amenities. Saturday night concert in the lawn casual and fun. Heated outdoor pool terrific even in the cool drizzly weather!

Perfect proberty for walk out sking. Indoor garage that goes up ro the room.

Great ski in/out property. Spacious rooms. Convenient location to all area attractions.

The amazing nature surrounding the resort is breathtaking I would just recommend the hotel to find a way of placing the TV out of that closet which doesn’t make any sense. Maybe swimming hours/ pool schedule should be a little bit more extended.

Great location, pool, hot tub, game room, staff.

The location is amazing. Beautiful Mountain views right from my room. Excellent customer service. Will definitely.be back.

This property was great! We were in Ludlow for the fall foliage, not skiing. The mountain was ablaze with color. The resort was mostly empty, so very quiet. The room and bath were clean and spacious. The dining options were few but adequate. All-in-all a good experience. Would definitely go back.

Great time of year to visit area. No crowds, still pleasant weather, good hiking.

I like the location

Room & property were excellent. We booked because of the ski lift to see the fall foliage. It was closed. Only open on weekends. Don’t stay during weekdays if you expect to use the lift. Restaurant was also closed in evenings. Not what we expected .

We loved the room with the kitchen etc. the beds were comfortable, however I did lot get much sleep because of the air blowing off. We tried to change the settings but it didn’t help. Other than that it was nice. The periphery is in great shape. We used the outdoor pool which had a nice size and also works for kids well. The hotel offers a sauna and steam room, which would be good for colder months. We tried the stack of flapjacks and the avocado toast for breakfast and both were excellent. The staff was always friendly and helpful. I wished the hotel had a little café or something. That would be a great addition. Some days many restaurants were closed, also the one on site. Overall we enjoyed our stay and would definitely come back.

Disappointed with no room service for the price we paid. No clean towels or coffee supply for the second day.

Good property, lacked dining options.

The property itself was nice. The restaurant was good, a little overpriced for quality but still pretty good. The bed wasnt the most comfortable but also ok. Our room didnt have a mini fridge, which made it hard to buy and store the delicious cheeses you cam purchase at all the neighboring cheese factories and dairy farms. There was enough things to do in the area for a few summer days. The pool was large and clean. They also had a bunch of hot tubs, which was nice.

Front desk staff went above and beyond to help when I made a mistake on the date of reservation. They found us a room even though they were mostly full. Room was clean and comfortable. Breakfast the next day was excellent and our server was personable and friendly.

We went the 1st week of November. It was like having the whole place to yourself. Staff was very attentive. Place was extremely clean. Unfortunately for us it was a bad week to visit cause most of all stores in ludlow were closed because they needed a rest from fall season. The restaurant at the lodge was closed for a week to prepare for winter season. We were able to park in parking garage since there was no one there so that was nice. And they offered continental breakfast since the restaurant on premises was closed. It was a nice stay.

We stayed during off-season while in town visiting family. Gorgeous room, very clean and kitchenette had everything we needed. On-site restaurant was a tad pricey, but very high quality. Plenty of activities on site for the kids.

Nice room. Bathtub a bit dirty. Main courses at the coleman tavern were inedible and expensive but the service friendly and prompt.

In room coffee maker didn’t work, no free coffee in lobby