Un séjour en complexe hôtelier sur le Trent

It was nice, clean and peter was prompt with answering questions.

Hot tub was lovely. Unable to locate the outside bin for waste removal. Shower did not have shelving for soap or other needed items. Bedding was soft and comfortable.

Nice little spot over looking the river with a beautiful view. Quiet, peaceful just what the doctor ordered

Quite end beautiful place

We stayed at this property in 2022 and it was wonderful. My spouse and I decided to return for our anniversary and it was extremely disappointing. We were scheduled for 2 nights and left after the 1st night.The house has a lot of interior damage including holes in the walls, damage around the outside door frames and the door, the microwave doesn't work, the passcode lock on the door didn't work upon check in and the host has to virtually unlock it. The sofa bed is broken and there was only one working outlet in the kitchen. The host let us know the sofa bed was broken 24 hours before check in not at the time of booking and told us there was an air mattress as a replacement. They offered a refund but we didn't know about any other issues. There is water damage in the bathroom and in the ceiling. The biggest problem was the bugs. We understand its a rural property and there will be some bugs however there were multiple types of bugs that seemed to increase over the day and a half we stayed including large ants in the bed. There was hair on the mattress under the fitted sheet. I contacted the host to let them know we left early and they asked why. I shared the reasons and photos but I was told their cleaners are vigilant and bugs happen in the country. The host kept asking questions but made it seem like we were wrong for being upset. I asked why they were asking if they didnt want the feedback and I was asked to remain respectful. I was respectful but frustrated. No resolution.