We never got check-in information before arriving. The name of the host and phone number on VRBO was for someone that had not been with the company for a year. When we finally spoke with the actual host, she told us that because our flight landed at 730pm that's why the house wasn't ready at 4pm? This makes zero sense. She told us to go eat at a restaurant or do something for 3 hours while they get the property ready. We were traveling with children and could not wait until 1:30 am our local time for the house to be clean when it should have been ready when we got there, so we got a hotel for the night. The next day we went to the the home to check in and it was not like the pictures. Dripping AC unit onto the floor, water pooled by the glass porch. Wet used towels around the hot tub, broken and loose floor boards throughout the home and around the hot tub. Dirty water backed up in the sink, an ant covered sponge in the other sink, no water pressure in the shower. Wires sticking up through the floor. We tried to get a full refund for the first night we didn't use and they gave us back only the cost of the room not the total cost of the night with fees and tax after trying to get us to take a prorated amount for the hours between 4pm and 11pm when it was actually ready. Location is great, but the host, company, and home itself are terrible. Stay AWAY! I tried to contact this company directly before posting this and they ignored me. I lost an extra 1200 because of this place.
We never got check-in information before arriving. The name of the host and phone number on VRBO was for someone that had not been with the company for a year. When we finally spoke with the actual host, she told us that because our flight landed at 730pm that's why the house wasn't ready at 4pm? This makes zero sense. She told us to go eat at a restaurant or do something for 3 hours while they get the property ready. We were traveling with children and could not wait until 1:30 am our local time for the house to be clean when it should have been ready when we got there, so we got a hotel for the night. The next day we went to the the home to check in and it was not like the pictures. Dripping AC unit onto the floor, water pooled by the glass porch. Wet used towels around the hot tub, broken and loose floor boards throughout the home and around the hot tub. Dirty water backed up in the sink, an ant covered sponge in the other sink, no water pressure in the shower. Wires sticking up through the floor. We tried to get a full refund for the first night we didn't use and they gave us back only the cost of the room not the total cost of the night with fees and tax after trying to get us to take a prorated amount for the hours between 4pm and 11pm when it was actually ready. Location is great, but the host, company, and home itself are terrible. Stay AWAY! I tried to contact this company directly before posting this and they ignored me. I lost an extra 1200 because of this place.
