Puerto Dijama Hotel Boutique

Booked a large room and canceled it before the cut off date and rebooked a smaller room that became available. Was waiting a number of weeks for a refund and never happened. Hotels.com investigated it and the Hotel refused to pay the back the money. So I ended up paying twice for the same booking. So be very careful and probably don’t book here. Hotel room was fine but no table for working - so that was weird. They don’t have basic items available. They have 1 iron for clothes but no ironing board despite being a hotel beside wedding locations. So you iron onto a towel on a bed. Breakfast is good but they are not able to handle a crowd so they don’t have enough stuff. They have 1 coffee maker - individual cups etc so that causes delays. It probably needs a management team to do a “voice of the customer” review to make it better. But charging extra for cancellation booking and then refusing to pay makes it dodgy.

Staaf was nice and they created a little oasis

Excelente!

The Puerto Dijama in Carmelo was the worst hotel experience I've ever had. The room was a mess: they gave me a wheelchair-accessible room that wasn't what I booked, the toilet was broken, the shower flooded the bathroom, and the bed linens were dirty. I tried to resolve it directly with the hotel, but it was impossible. The most frustrating part was the process with Expedia: the response was slow and they didn't give me the necessary support. I had to spend more money and time booking a new hotel. Expedia needs to better vet the hotels it lists.

Estava tudo ok, sonente as bucicletas que o hotel oferecia no anuncio, mas estavam sem as mesmas, foi algo que nos decepcionou . A academia deve ser melhorada, aparelhos precarios e desconfortaveis